My Plex account was hacked and the email address on the account was changed by an attacker. Since then, I have lost access to the Plex account that holds my lifetime Plex Pass.
I can prove that I purchased a lifetime Plex Pass (for example via invoice, payment receipt, or bank statement), but neither general support nor billing support has responded to my tickets since May. What options do I have to regain access to my original account or to have the Plex Pass restored?
Important details:
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My Google account, which is linked to my old email address, was not hacked because it is protected by two‑factor authentication.
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When I try to sign in to Plex using “Sign in with Google”, Plex creates a new user profile, which is not associated with my existing lifetime Plex Pass.
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I currently have no way to access the original Plex account because the email on that account was changed by the attacker.
Has anyone experienced a similar situation, and is there a recommended way to escalate this so that Plex can verify my ownership and reassign the lifetime Plex Pass to a secure account?
