Good morning, I have a question to ask if anyone can give me some explanations, I gave my son in England access to my content on plex, since 05/29 now he is asking him to pay for a Plex pass remote, I paid for the Plex pass remote for 19.99 euros and I am the admin of the server, from what I understand it is enough that I pay and also my friends, in this case my son can watch my content in remote streaming, but unfortunately my son continues to tell me that Plex continues to ask him to pay for a Plex pass remote, my question is this, since I paid, can my son continue to watch my content? Does he also have to pay for a Plex pass remote to be able to watch? Thanks to anyone who will help me understand and resolve this issue.
That is not the case. For this kind of functionality, you would need a full Plex Pass.
The Remote Watch Pass would only allow yourself to stream remotely from a plex server (either your own, or a shared server from a different Plex user).
If you don’t have a full Plex Pass, your son would need a Remote Watch Pass of his own.
Peruse the FAQ section at the bottom of this post: https://www.plex.tv/blog/important-2025-plex-updates/
Thanks for the answer, but I don’t understand, what does it mean it allows me to stream only from a Plex server, I don’t need it in my network, what does shared server mean and how can I share my server with my son in another country? What was the point of paying for the Plex pass remote streaming if my son who is set as a friend, can’t see anything? What does my son have to do to see my content? Thanks
There was no point, if you yourself don’t plan on streaming from your own server while you are away from home.
A shared server is a Plex server belonging to a different Plex user. From your son’s perspective, your server is a “shared server”.
Either
- you get a full Plex Pass (instead of the Remote Watch Pass you currently have), or
- he gets a Remote Watch Pass of his own
Thanks for the answers but I still don’t understand, from my server the streaming contents go out to the outside? Is my plex pass remote useful? If my son pays the 19.99 euros can he access my contents again? Thanks
If your son in England wants to watch them, of course.
Not to your son.
Yes, That is what I meant above when I said that he can get a Remote Watch Pass of his own.
Thanks again for the reply, can I pass my plex pass remote to my son’s account since I don’t need it? Otherwise I have to cancel it, is there a way to enable it for him? Thanks
I don’t think so.
You still could ask about that here https://www.plex.tv/contact/?option=plex-pass-billing but the answer will take a few days.
Thanks for the answers and I apologize if I did not understand how this Plex pass remote works, honestly I do not find it a good and beautiful modification to the use of Plex, it is not very clear in the information of what you buy and honestly after years of using Plex having to pay to give access to my son, since only he watches my content, seems to me like wanting to just take money at all costs.
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Buongiorno ho effettuato il pagamento del " Remote Watch Pass " usando i dati di mio figlio ed ora è tutto ok, ma voglio cancellare i dati della mia carta ma non me lo fa fare mi dice: " ERROR - Payment method is assigned to subscription " e non mi fa cancellare i dati della carta, come posso fare per cancellare i dati ?
Se vorrò sottoscrivere al rinnovo, lo deciderò in prossimità della scadenza.
Grazie Domenico
Good morning, I made the payment for the “Remote Watch Pass” using my son’s data and now everything is ok, but I want to delete my card data but it won’t let me do it, it tells me: “ERROR - Payment method is assigned to subscription” and it won’t let me delete the card data, how can I delete the data?
If I want to subscribe to the renewal, I will decide when the expiration date is close.
Thanks Domenico
I don’t know details about this situation. I assume you would need to cancel the subscription first.
But to know for certain, I recommend you to contact https://www.plex.tv/contact/?option=plex-pass-billing
Thanks Domenico
Chris (Plex, Inc.)
Jun 10, 2025, 7:10 AM PDT
It is not currently possible to remove the payment method from an account while there is a subscription on the account, sorry.
Questa risposta non è corretta, legalmente io credo non si possa fare, sto perdendo fiducia in PLEX, sembra che PLEX voglia guadagnare soldi con servizi che non deve chiedere soldi, questo porta alla chiusura dell’account e a migrare su altre piattaforme.
This answer is not correct, legally I believe it cannot be done, I am losing faith in PLEX, it seems that PLEX wants to earn money with services that do not have to ask for money, this leads to the closure of the account and to migrate to other platforms.
I am confused. This is in line with what I above told you.
Cancel the subscription first, then you can remove your payment method.
Completely reasonable and legal.
Ti ringrazio, ma chi mi ha risposto non ha specificato di fare questa operazione, se dopo che faccio l’annullamento della sottoscrizione, viene annullato anche il servizio remoto, i miei soldi che fine fanno ?
Avrebbe dovuto scrivermelo e dirmi, fai così e la sottoscrizione andrà avanti fino alla scadenza e non si rinnoverà in automatico, questa è la risposta corretta se il servizio continuerà anche senza i dati della carta, ma non lo ha scritto.
Grazie Domenico
Thank you, but the person who answered me did not specify to do this operation, if after I cancel the subscription, the remote service is also canceled, what happens to my money?
He should have written it to me and told me, do this and the subscription will continue until it expires and will not automatically renew, this is the correct answer if the service will continue even without the card data, but he did not write it.
Thanks Domenico
Reply 2
Chris (Plex, Inc.)
Jun 10, 2025, 9:34 AM PDT
As mentioned, it is not currently possible for us to remove payment method details from an account while there is a subscription on the account. I wish I could do that for you, but it is not currently possible.
You can cancel future renewal of the subscription at any time, from the https://account.plex.tv/ page when signed in to the account. The subscription would then remain active until the next renewal date. At that time, the subscription would then expire. After the subscription expires, payment details can be removed from the account on the same page.
Questa è la risposta dopo che ho contestato questo loro metodo, se non ho capito male, mi dice che posso annullare la sottoscrizione, ma i dati della carta rimangono li fino alla scadenza, cioè il 05/06/2026.
Questa risposta è più scorretta della prima perchè non si capisce il perchè se annullo la sottoscrizione i miei dati della carta debbano rimanere nei loro database.
Grazie Domenico
This is the response after I challenged this method of theirs, if I understood correctly, it tells me that I can cancel the subscription, but the card details remain there until the expiration, which is 05/06/2026.
This response is more incorrect than the first because it is not clear why if I cancel the subscription my card details must remain in their database.
Thanks Domenico
Please follow up with Plex Pass Billing Support.
I am not qualified to change anything or challenge anything they say.
Ti ringrazio ancora per le tue risposte, ti ho solo copiato quanto mi hanno risposto per farti capire che forse chi risponde alle email ne capisce e ne sa meno di te.
Grazie Domenico
Thank you again for your replies, I just copied what they replied to make you understand that perhaps those who respond to the emails understand and know less than you.
Thanks Domenico
Ah, I see. So, you cancelled the subscription (or plan to). It is an annual subscription, and goes until June next year. Cancelling the subscription really just cancels the renewal, but does not delete the plan itself. And as long as there is a running plan, you cannot delete the payment info used to pay for it.
Seems annoying, but there can quite possibly be a legal reason a company can maintain payment details for the entire duration of a service, even if there is no current (or future) plan to charge to it again.
Si ho annullato l’abbonamento e scade a giugno 2026, ma al contrario di come dici tu, annullando l’abbonamento, ho potuto cancellare i dati della carta, guarda gli screens che ti mando e dammi una spiegazione su quanto vedi, la conferma dell’annullamento dice che scade il 10/06/2025, invece dove dice che è annuale dice che scade il 05/06/2026, il dettaglio dei pagamenti dice pagato e sopra cancellato, ma i soldi dalla mia carta sono stati presi.
Come devo interpretare queste info che leggo sull’account e dalla email di conferma che l’ho cancellato ?
Grazie Domenico
Yes I cancelled the subscription and it expires in June 2026, but contrary to what you say, by canceling the subscription, I was able to delete the card data, look at the screens I’m sending you and give me an explanation of what you see, the cancellation confirmation says it expires on 06/10/2025, instead where it says it is annual it says it expires on 06/05/2026, the payment details say paid and above cancelled, but the money from my card was taken.
How should I interpret this info that I read on the account and from the confirmation email that I cancelled it?
Thanks Domenico
P.S.
SE l’abbonamento è disdetto, non c’è nessun motivo legale di tenere i dati in quanto non c’è rinnovo concordato, se io non posso cancellare i dati della carta, per plex è sempre possibile prendersi i soldi anche alla scadenza, non penso che lo facciano, ma non ha senso tenere i miei dati se l’abbonamento io l’ho disdetto e non intendo rinnovarlo.
IF the subscription is canceled, there is no legal reason to keep the data as there is no agreed renewal, if I cannot delete the card data, for plex it is always possible to take the money even at the expiration, I do not think they do it, but it makes no sense to keep my data if I have canceled the subscription and do not intend to renew it.
