Plex Photos issue

[sa2000]

@jester_tenet

What are you looking for in the logs, and I can grab the entries for you? (Bearing in mind, last time I looked, there were no relevant log entries)

I would be looking into the Plex Media Server.log at all log entries starting with all requests from the web client app with all requests following the first request that is for a GET /hubs/home/recentlyAdded?type=xx and up to the point when you open the first photo and click the < and the including the requests for the trailer

Ideally for a test where we know it is going to go wrong to have both debug and verbose logging

and would need the furst 4 lines of the log file which confirms the environment and version.

@jester_tenet

What is your secure way of receiving logs, so that they aren’t in public?

The forums is the place where logs are posted - zipped.
you can if you must add a password to the zip and send it to me by PM and if any other member of the support team / ninja needs it to follow up, you can send them password privately

We have a forums FAQ relating to logs

Posting Log Files

In an effort to help troubleshoot an issue you post about, you may be asked to post your log files. While posting your logs in the forum is optional, some issues cannot be investigated without logs to review. It may be difficult or impossible for the community to help you without your logs. We respect your privacy and want to ensure you are fully aware of what kind of personally identifiable information may be contained in your log files, so you can make an informed decision that best suits your…