Plex playback only works through web. Apps (iOS/tvOS) keeps spinning. AndroidTV is ok

Since the release of the voice detection to sync the subtitles, I have a problem with playing my media on Apple TV 4K or on iPhone. It keeps spinning when you try to play the video. It plays fine and directly on the web and on an adroidtv

I already check on the client devices if the playback is original quality, so it can’t be a problem with transcoding.

Nor the file size, it’s happened with all media, movies from 100mb through 8GB all keeps loading.

The iPhone and Apple TV can, however, see the server, see it’s content and also get updated when new content is added.

Also, a reinstallation of the client’s app doesn’t solve it.

I thought it was because it is still checking for the subtitles sync, but then it also shouldn’t play on the web or on android tv, I guess.

Any idea what this can cause?

Server Version#: 4.139.0
Player Version#: 8.40 (iOS)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Nobody have an idea?

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.