Ios devices starting to fail, when playing specific files?

Plex Players Streaming Devices
1

Server Version#:1.18.4.2171, 1.18.5.2309
Player Version#:Apple 4k TV, ipad air 2, iphone 11 pro (13.3) (tested on 2 iphone 11’s)

Hi, not sure if its already a known issue - recently when adding a tv show (a new season 2 episodes out) - it wouldn’t play on my apple tv (4k) - didnt think much of it, however it seems to be apple specific, since it plays fine with via the web player:

Tested on:
Apple tv 4k - didnt work
Applie ipad air 2 - didnt work
2x iPhone 11 Pro (13.3) didn’t work
Web player - works fine
andriod unit, works fine.
both versions old an new showed the issue (1.18.4.2171, 1.18.5.2309)
tested on 3 plex hosts, local(docker), remote(docker) and a friends plex(normal centos).

console shows
“PubSub: Received notifyConnectivity event with incorrect async identifier (30fa1bfa-0393-429d-b2c0-cb7ebc8b8eba, expected 572970f9-6cdd-466c-ac7e-84be4501cf09)”

on the iphone itself (translated from showed language to) the error recived is something went wrong with playing your media, please try again

from the plex media info:

  • Codec H264

  • Bitrate 1807 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 720

  • Coded Width 1280

  • Frame Rate 25 fps

  • Height 720

  • Level 3.1

  • Profile main

  • Ref Frames 3

  • Stream Identifier 1

  • Width 1280

  • Display Title 720p (H.264)

  • Codec AAC

  • Channels 2

  • Bitrate 102 kbps

  • Audio Channel Layout stereo

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 2

  • Display Title Unknown (AAC Stereo)

is it something known, or what logs are needed, and anything that needs to be anonyomized in it before upload?

2

I need the DEBUG (not VERBOSE) server logs please

  1. Start Playback
  2. Let play 30 seconds
  3. Stop
  4. Wait 30 seconds for logs to quiesce
  5. Settings - Server - Troubleshooting - Download Logs
  6. Attach the ZIP it gives you here.
3

Hi, sorry for the late reply, the mail went into spam :confused:Plex Media Server Logs_2020-02-03_09-03-51.zip (2.6 MB)

please see attatched file (service was restarted so hopefully it easier to view)
in this instance an iphone 11 pro (13.3) attempted to play the file.

4

I’m sorry, there’s nothing I can do here. This is a problem with the iOS player.
The logs clearly show it disconnected.

Are you using the experimental player ?

Feb 03, 2020 09:01:58.438 [0x7fccf9ffb700] DEBUG - Request: [130.227.138.175:62020 (WAN)] GET /library/parts/66707/1580198403/file.mkv (12 live) TLS Signed-in Token (ice2k2) (range: bytes=0-597261695) 
Feb 03, 2020 09:01:58.441 [0x7fccf9ffb700] DEBUG - Content-Length of /home19/ice2k2/plex/team/tv/Masterchef/season 06/MasterChef.2020.S06E01.DANiSH.720p.WEB-DL.H264-AmperE/MasterChef.2020.S06E01.DANiSH.720p.WEB-DL.H264-AmperE.mkv is 597261696 (of total: 597261696).
Feb 03, 2020 09:01:58.889 [0x7fcd6e70a700] DEBUG - Failed to stream media, client probably disconnected after 10698752 bytes: 32 - Broken pipe
Feb 03, 2020 09:01:58.889 [0x7fcd6e70a700] DEBUG - Completed after connection close: [130.227.138.175:62020] 206 GET /library/parts/66707/1580198403/file.mkv (12 live) TLS 451ms 10698752 bytes (pipelined: 2) (range: bytes=0-597261695) 
Feb 03, 2020 09:01:58.996 [0x7fcd6ef0b700] DEBUG - Auth: authenticated user 1 as ice2k2
Feb 03, 2020 09:01:58.996 [0x7fcd1dffb700] DEBUG - Request: [130.227.138.175:62021 (WAN)] GET /library/parts/66707/1580198403/file.mkv (13 live) TLS Signed-in Token (ice2k2) (range: bytes=595460096-597261695) 
Feb 03, 2020 09:01:59.000 [0x7fcd1dffb700] DEBUG - Content-Length of /home19/ice2k2/plex/team/tv/Masterchef/season 06/MasterChef.2020.S06E01.DANiSH.720p.WEB-DL.H264-AmperE/MasterChef.2020.S06E01.DANiSH.720p.WEB-DL.H264-AmperE.mkv is 1801600 (of total: 597261696).
5

No The normal iOS app from AppStore, newest version. This is from The Remote server. Can try dump with The Apple tv if needed. A collegues plex installation had same issue with That media (Works fine in web/Android aswell)

6

Yes, please email the iOS logs to yourself and the drag/drop the zip file into a forum post.

7

sorry for not replying back, it seems to work now - out of the blue, when i checked back

8

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