Plex Profile Pictures slow, buggy, capricious

Server Version#: 1.32.7.7621

I don’t think this has anything to do with server version, as you can change a profile pic even with your server completely offline. But I am having increasing difficulty to get user home profile pics to show up on certain clients, especially a web client (chrome, specifically) and Shield. Apple TV seems to consistently show a user profile pic better. Else I just get a “grey outline” shape, and often not even the “colored large initial.”

When messing with profile pics using plex web interface, I can get the pic to upload fine. And it seems to stick. Randomly, will get like a “HEIC format not supported thing.” So I deleted all profile pics and tried to start from scratch, and still a lot of weird behaviors.

I deleted plex app on Shield, reinstalled, and reconnected. Still very not optimal behavior. One cannot consistently have the profile picture show up on login screen (everyone has a PIN), it is often just blank, and once logged in, just a blank circle at top for the user where profile pic should be.

Thoughts? Thanks.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.