Server Version#: 1.41.0.8994
Player Version#: n/a
Running on Windows 10, not as a service, on a vmware virtual machine.
Plex is crashing every night mostly within a couple of minutes of each other.
I’m presuming it is related to the nightly maintenance that starts at 2:00 am.
There is no consistent last log messages but it’s usually (but not always) while generating thumbnails. Not surprising as I reloaded a large quantity of media and it’s working through it slowly each night. I have confirmed that files that were being processed at time of crash do generate thumbnails correctly if re-added to the library, so files are not corrupt.
The plex server comes back on-line by itself, always around 8:30 am. As such I have not idea how long this has been going on.
Typical last log messages:
Nov 17, 2024 05:30:14.206 [9068] DEBUG - [Req#31c46/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 0.0% - Generating video preview thumbnails
Nov 17, 2024 05:30:14.711 [9068] DEBUG - [Req#31c4b/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 1.0% - Generating video preview thumbnails
Nov 17, 2024 05:30:15.213 [9068] DEBUG - [Req#31c50/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 1.9% - Generating video preview thumbnails
Nov 17, 2024 05:30:15.732 [9068] DEBUG - [Req#31c55/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 2.8% - Generating video preview thumbnails
Nov 17, 2024 05:30:16.233 [9068] DEBUG - [Req#31c5a/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 3.7% - Generating video preview thumbnails
Nov 17, 2024 05:30:16.727 [9068] DEBUG - [Req#31c5f/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 4.7% - Generating video preview thumbnails
Nov 17, 2024 05:30:17.249 [9068] DEBUG - [Req#31c65/Transcode/bif/2cc88763-5350-491e-befe-f61e357f007b] Activity: updated activity 2cc88763-5350-491e-befe-f61e357f007b - completed 5.6% - Generating video preview thumbnails
=========================================================================
Nov 16, 2024 05:28:48.163 [944] DEBUG - Request: [192.168.2.172:49564 (Subnet)] GET /:/websockets/notifications (5 live) #24d TLS GZIP Signed-in Token (PandaJack) (Galaxy S20 FE 5G)
Nov 16, 2024 05:28:48.164 [944] DEBUG - WebSocket: Performing handshake from origin
Nov 16, 2024 05:28:48.164 [944] DEBUG - Beginning read from WebSocket
Nov 16, 2024 05:28:51.923 [11224] DEBUG - [NSB] NetworkServiceBrowser: PLAYER arrived: 192.168.2.172
Nov 16, 2024 05:29:10.604 [10004] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Nov 16, 2024 05:29:10.604 [7044] DEBUG - PublicAddressManager: Obtaining public IP.
Nov 16, 2024 05:29:10.604 [7044] DEBUG - [HCl#da] HTTP requesting GET https://v4.plex.tv/pms/:/ip
Nov 16, 2024 05:29:10.986 [9996] DEBUG - [HttpClient/HCl#da] HTTP/1.1 (0.4s) 200 response from GET https://v4.plex.tv/pms/:/ip
Nov 16, 2024 05:29:10.986 [7044] DEBUG - PublicAddressManager: Got public IP from v4.plex.tv: 142.114.110.184
Nov 16, 2024 05:29:14.986 [7044] DEBUG - NAT: UPnP, found device <http://192.168.2.1:49152/702f354e/gatedesc0b.xml> with private address <192.168.2.12>
Nov 16, 2024 05:29:14.986 [7044] DEBUG - NAT: UPnP, not an IGD: <http://192.168.2.1:49152/702f354e/gatedesc0b.xml>.
Nov 16, 2024 05:29:14.986 [7044] DEBUG - NAT: UPnP, getPublicIP didn't find usable IGD.
Nov 16, 2024 05:29:15.248 [7044] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Nov 16, 2024 05:29:15.248 [7044] DEBUG - [HCl#db] HTTP requesting GET https://142-114-110-184.9a5a7f5422124dc7bc88bad1e644d995.plex.direct:1025/identity
Nov 16, 2024 05:29:18.257 [9996] DEBUG - [HttpClient/HCl#db] HTTP simulating 408 after curl timeout
Nov 16, 2024 05:29:18.258 [7044] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'.
Nov 16, 2024 05:29:18.264 [7044] DEBUG - MyPlex: Last published value didn't change, we're done.
Nov 16, 2024 05:29:38.394 [9892] DEBUG - handleStreamRead code 10054: An existing connection was forcibly closed by the remote host
Nov 16, 2024 05:29:38.394 [9892] DEBUG - NotificationStream: Removing because of error
Nov 16, 2024 05:29:38.394 [9892] DEBUG - Completed after connection close: [192.168.2.172:49564] -3 GET /:/websockets/notifications (5 live) #24d TLS GZIP 50231ms 15 bytes
=========================================================================
Generating video preview thumbnails
Nov 14, 2024 05:30:16.801 [5764] DEBUG - [Req#a0f8b/Transcode/bif/0ff6e0fc-90ee-4cc9-91be-181fc8c9af12] Activity: updated activity 0ff6e0fc-90ee-4cc9-91be-181fc8c9af12 - completed 70.6% - Generating video preview thumbnails
Nov 14, 2024 05:30:17.301 [5764] DEBUG - [Req#a0f94/Transcode/bif/0ff6e0fc-90ee-4cc9-91be-181fc8c9af12] Activity: updated activity 0ff6e0fc-90ee-4cc9-91be-181fc8c9af12 - completed 72.2% - Generating video preview thumbnails
Nov 14, 2024 05:30:17.821 [5764] DEBUG - [Req#a0f9d/Transcode/bif/0ff6e0fc-90ee-4cc9-91be-181fc8c9af12] Activity: updated activity 0ff6e0fc-90ee-4cc9-91be-181fc8c9af12 - completed 74.7% - Generating video preview thumbnails
Nov 14, 2024 05:30:18.317 [5764] DEBUG - [Req#a0fa6/Transcode/bif/0ff6e0fc-90ee-4cc9-91be-181fc8c9af12] Activity: updated activity 0ff6e0fc-90ee-4cc9-91be-181fc8c9af12 - completed 76.9% - Generating video preview thumbnails
Nov 14, 2024 05:30:18.832 [5764] DEBUG - [Req#a0faf/Transcode/bif/0ff6e0fc-90ee-4cc9-91be-181fc8c9af12] Activity: updated activity 0ff6e0fc-90ee-4cc9-91be-181fc8c9af12 - completed 79.1% - Generating video preview thumbnail
Crash Uploader does not seem to add anything to help. This file is dated at the time the server came back up by itself. The file paths shown here contain with a date\time to match the crash report.
Nov 17, 2024 08:13:13.574 [10208] INFO - Crash Uploader - Platform: Windows ServerUUID: 7d788f2253eaded3bfb85e02cd4542cb95117a66 UserId: peter@wright-stuff.com Version: 1.41.0.8994-f2c27da23
Nov 17, 2024 08:13:13.574 [10208] INFO - Pre-processed minidump directory: C:\Users\Peter\AppData\Local\Plex Media Server\Crash Reports\1.41.0.8994-f2c27da23
Nov 17, 2024 08:13:13.575 [10208] INFO - Post-processed minidump directory: C:\Users\Peter\AppData\Local\Temp
Nov 17, 2024 08:13:13.576 [408] INFO - Crash Uploader - Processing Complete.
===================================================================
Nothing in windows event viewer out of the ordinary. I did recently have an issue with disk space on the C drive, but it has plenty of space now.
I’m stumped.
