Plex Scanner not picking up some files

scanner-agent-dev

#1
  1. Naming is correct: Z:\films\Manifesting the Mind - Footprints of the Shaman (2009)\Manifesting the Mind - Footprints of the Shaman (2009).avi
  2. Movie doesn't appear on tvdb or tmdb but this doesn't affect other movies
  3. Have tried touching file, changing directory structure and filename slightly e.g. removing dash.
  4. Logs say:

    Nov 14, 2017 10:33:01.593 [0x7faec0487800] DEBUG - Adding subdirectory for scanner: /share/video/films/Manifesting the Mind - Footprints of the Shaman (2009)
    Nov 14, 2017 10:33:01.799 [0x7faec0487800] DEBUG - * Scanning directory /share/video/films/Manifesting the Mind - Footprints of the Shaman (2009) (parent: yes)
    Nov 14, 2017 10:33:01.799 [0x7faec0487800] DEBUG - Adding file for scanner: /share/video/films/Manifesting the Mind - Footprints of the Shaman (2009)/Manifesting the Mind - Footprints of the Shaman (2009).avi
    Nov 14, 2017 10:33:01.802 [0x7faec0487800] DEBUG - Skipping over directory 'Manifesting the Mind - Footprints of the Shaman (2009)', as nothing has changed; removing 1 media items from map.
    Nov 14, 2017 10:33:01.802 [0x7faeaf1ce700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Manifesting%20the%20Mind%20-%20Footprints%20of%20the%20Shaman%20(2009)
    Nov 14, 2017 10:33:01.803 [0x7faeaf1ce700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Manifesting%20the%20Mind%20-%20Footprints%20of%20the%20Shaman%20(2009)
    Nov 14, 2017 10:33:05.024 [0x7faec0487800] DEBUG - Updating directory 'Manifesting the Mind - Footprints of the Shaman (2009)' (ID 13714) to time 2017-11-14 10:32:57.


#2

Did you do the plex dance...


#3

@nokdim said:
Did you do the plex dance...

Now I know what it is, yes I have. Except it seems you can't clean bundles manually according to the support articles.


#4

Have you checked the file permissions? Is it readable by whatever user Plex is running as?