thanks for the logs from 1.15.1.707 and 1.14.1.5488
Looked at the logs - we are logging many more ffmpeg errors in 1.15.1.707 than what is in 1.14.1.5488. I discussed this with the development team and to progress they need some specific diagnostics - capturing a sample from the channel stream and also getting a zip of all the transcode segments created during watching livetv on the channel.
I will try and give sufficient detail of what needs to be done to simplify the task.
First I suggest upgrading to 1.15.1.710 which has a new version of the transcoder.
Second is to confirm that the issue remains as before and if it is still there, then to follow the steps below to capture the specific diagnostics needed
- running Plex Media Server with debug logging as before
- Whilst watching livetv on channel 12.1, to establish at what times relative to the start or actual times when the pixelation arises
- After a few of these pixelations, and before stopping watching livetv on this channel, copy out the transcoder sessions segments to an area outside that sessions directory. So copy
D:\Plexdata\Transcode\Transcode\Sessions\to another directory and zipping the copy. This should have 2 transcode session directories - one for the capture from the channel and one for the livetv streaming to the roku - Then download the server logs zip
- stop the livetv session and make sure it no longer shows in the Now Playing Plex web screen
The next is to capture a stream for a few minutes from the channel using curl. The number of minutes to capture depends on how frequent the pixelation occurs and how soon it appears and what time gap between instances. Suggest capturing 5 to 10 minutes assuming it was happenng alot within a 5-10 minute period
Download curl windows binary from curl - Download
Then in command line window, cd to the directory where you have the curl.exe binary and run the following
curl "http://127.0.0.1:32600/devices/compound_device075dvb%23bda%23pci%23ven_14f1%26dev_8880%26subsys_6b180070%26rev_04%236%263ad1f987%260%26001000e2%23/media/triplet%3A%2F%2F0%3A3225%3A3?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E8%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E34%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E0%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E0%3C%2Flf%3E%3Cl1%3E0%3C%2Fl1%3E%3Cl2%3E0%3C%2Fl2%3E%3Cls%3E0%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E0%3C%2Ffc%3E%3Ct%3E3225%3C%2Ft%3E%3Cn%3E0%3C%2Fn%3E%3Cs%3E3%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A" > channel-12.1_Cap-1.15.1.710.ts
This should start capturing the stream from the channel and writing to .ts file channel-12.1_Cap-1.15.1.710.ts
Break-in on it after 5 minutes or so
Then exit Plex media Server and uninstall it and install 1.14.1.5488 and repeat the above sequence - and naming the capture file as channel-12.1_Cap-1.14.1.5488.ts
Zip all the captured files for each version
- zipped Logs
- zip of all the Transcoder sessions directories
- curl capture ts file
and upload to dropbox or similar service and share a link and any info on when the pixelations occured
I am sorry that it is quite involved but hopefully easy to follow the steps
