Plex server "crashes" even though Plex logo remains in the Mac menu bar

Plex Media Server Desktops & Laptops
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Server Version#: 1.24.0.4897
Player Version#: 4.62.1

I have a problem recently where Plex server will stop responding, acting as if it has crashed. It is not accessible via web browser, but the Plex logo is still visible in the Mac menu bar. If I click “Open Plex” in the menu bar, it opens a browser but it doesn’t load anything.

The only option is to Quit Plex via the menu bar, and then restart the server. Once I restart, everything is fine again.

I’m including logs that were grabbed immediately after a quit and restart of Plex after this crash occurred. Any help would be greatly appreciated. Thank youPlex Media Server Logs_2021-08-04_16-39-18.zip|attachment (5.2 MB)

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Any chance someone from Plex can take a look at these logs? This happens way too frequently, and is quite frustrating.

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This is continuing to happen on an almost daily basis. Here is a new set of logs (grabbed immediately after restarting the server).

Plex Media Server Logs_2021-08-11_08-22-57.zip (5.3 MB)

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I’m getting this repeatedly during the time the server was down:

Sqlite3: Sleeping for 200ms to retry busy DB.

Hopefully that helps narrow it down?

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same behavior here…

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Having the same problem here since updating to Big Sur a few weeks ago. The web Server crashes every day, usually while the Mac is asleep and overnight, quitting from the menu bar and restarting always fixes the problem and playback not affected.

Prior to Big Sur Plex Server has run fine on this machine for a few years - no crashes at all and the machine sleeps regularly.

Mac Pro 2013 (Intel) - 64Gb RAM
Server: 1.24.3.5033-757abe6b4

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Could you get debug server logs after a crash. Make sure you have debug logging enabled beforehand on the server and server restarted after that if it was disabled before

and also look for crash reports within the paths

~/Library/Application Support/Plex Media Server/Crash Reports/

~/Library/Logs/CrashReporter/
~/Library/Logs/DiagnosticReports/
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Well this is disappointing… I provided two sets of logs earlier in this thread, and got no responses at all. I’ve since abandoned my Mac, and set up my Plex server on an Ubuntu machine, and have had no problems at all. But as soon as other people report the same problem, you ask for their logs.

Again, I’ll repeat, I provided two sets of logs when I initially created this thread.

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Obviously I did not come across this forum thread prior to today. There is limited number of hours and forum threads can get missed - bumps help in such cases.

I did see your post today but being an August set of diagnostics and a lot of newer versions and updates happened in the mean time, I thought that issue is probably no longer current

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Sure - many thanks :grinning: - will turn on logging and upload when I have captured something!

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