Server Version#: 1.24.0 and 1.24.1 (it started happening in 1.24.1 and I rolled back, still happening)
Player Version#: Latest versions on MacOSX, AppleTV, iOS, and Android
So Plex Media Server has essentially just collapsed on me. No matter how many times I attempt to update it or reinstall it, it’ll boot up, I’ll be unable to scan, unable to edit libraries, and unable to play anything. I can open Plex app on other devices and see my media but be unable to play anything.
And after about 15-20 ish minutes (sometimes more) it becomes completely unresponsive and I can’t even open settings in web anymore at all. I’ve tried multiple versions of Plex Media Server. It’s been working fine for over a year and in the past 18 hours or so just nothing.
I’ll attach my latest logs here and can reply with any questions…I’m very desperate and don’t want to lose everything especially after paying for a lifetime pass,
Same thing here with version 1.24.1. I can log in the user, but the Plex Media Process immediately crashes if I:
Hit the settings button
Try to play a movie
Don’t see anything in the log files. Do see 2 Plex Crash uploader files. Vaguely remember seeing another entry somewhere saying something like too many crashes to process (crash logs?).
Haven’t checked your logs, but boot in safe mode and then just Plex server. If same problem persists, it’s an issue with the OS or hardware. Had same issue. Wound up being bad graphics chips
1.24.1 completely broke my install as well, almost immediately. I’ve just rolled back to 1.24.0 and it seems to be back to normal.
EDIT: Nope, still doing it. I did happen to “upgrade” my libraries as I got that prompt today, not sure if it’s anything to do with that. When it happens again I’ll upload logs.
@JonAMoore What kind of Mac are you using? Where is your media stored? I do see some failures in the your Plex Media Scanner Matcher.log files, please check them to find the culprit files.
Hey Atomatth!!
Thanks you so much for your response!
I’m trying to follow the instructions to repair the DB, but I’m struggling with the commands macOS Catalina 10.15.7…Any help?
@dmoor
Do you mean that playback fails or that the PMS fails and the PMS icon in menu bar disappears? Does this happen when playing on web? Which browser? Does this happen when attempting playback on any app (Plex for Mac or iOS/tvOS)? Is it any movie or show or a specific movie?
What kind of Mac are you using? What version of MacOS are you on?
Let me defer answering your questions as last night my Apple TV Plex app asked if I wanted to update my MacOS server. It now shows 1.24.2.493 and it seems to be working! , Fingers crossed that it remains stable. Thanks for your help!
