Plex Server Crashing

Plex Media Server Desktops & Laptops
1

Hi,

Hoping for some help here, although from scrolling through I can see a few others have experienced this issue (although no solution found as yet).

I’ve experienced plex server crashing out seemingly at random, with me having to restart it to get it running. It was happening every few days back in November/December then stopped for the past month.

It came back last night with a vengeance, whilst someone was trying to stream remotely. probably about 3-4 attempts (play, crash, restart) before we gave up. I’ve scanned the logs but I’m no expert, hoping you guys might be able to help, but it won’t let me upload so i’ve pasted in some lines from the latest plex media server log, and crash log below.

Server Version#: 1.21.1.3876
Player Version#: N/A

Plex Crash Uploader Log:
Jan 13, 2021 20:16:41.258 [7484] INFO - Crash Uploader - Platform: Windows ServerUUID: 2a9b9f04733ac71768a0296217be88ed79ba8da6 UserId: x@hotmail.com Version: 1.21.1.3876-3c3adfcb4
Jan 13, 2021 20:16:42.039 [1604] INFO - Successfully reported bd7f8f42-e77a-465a-9de4-de9bc99b3694
Jan 13, 2021 20:16:42.040 [1604] ERROR - Too many crashdumps detected / retries disallowed!

Plex Media Server Log:
Jan 13, 2021 20:04:01.653 [6280] INFO - Plex Media Server v1.21.1.3876-3c3adfcb4 - Microsoft PC x64 - build: windows-x86 windows - GMT 00:00
Jan 13, 2021 20:04:01.653 [6280] INFO - Windows version: 10.0 (Build 19042), language en-GB
Jan 13, 2021 20:04:01.653 [6280] INFO - 4 3504 MHz processor(s): Architecture=0, Level=6, Revision=36361 Processor Identifier=Intel64 Family 6 Model 142 Stepping 9, GenuineIntel
Jan 13, 2021 20:04:01.662 [9100] INFO - SQLITE3:0xbffc1833, 283, recovered 105 frames from WAL file C:\Users\b\AppData\Local\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db-wal
Jan 13, 2021 20:04:01.787 [9100] INFO - SQLITE3:0xbffc1833, 283, recovered 625 frames from WAL file C:\Users\b\AppData\Local\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.blobs.db-wal
Jan 13, 2021 20:04:01.814 [9100] INFO - [CERT/OCSP] Successfully retrieved response from cache.
Jan 13, 2021 20:04:01.820 [9100] INFO - Killing PlexScriptHost.exe process with pid 8776
Jan 13, 2021 20:04:01.822 [9100] INFO - Killing PlexScriptHost.exe process with pid 9944
Jan 13, 2021 20:04:05.167 [9244] ERROR - getaddrinfo(192-168-1-64.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: 11001
Jan 13, 2021 20:04:05.519 [2704] WARN - Sync: sync list 32263700 belonging to user 20042921 (x@googlemail.com) has died of old age, ignoring
Jan 13, 2021 20:04:05.519 [2704] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Jan 13, 2021 20:04:05.626 [6240] ERROR - getaddrinfo(192-168-1-64.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: 11001
Jan 13, 2021 20:04:05.726 [6240] WARN - MyPlex: attempted a reachability check but we’re not yet mapped.
Jan 13, 2021 20:04:05.961 [4264] INFO - Refreshing paths watched by LibraryUpdateManager
Jan 13, 2021 20:04:06.536 [7568] INFO - AutoUpdate: no updates available
Jan 13, 2021 20:04:07.102 [7568] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:04:07.513 [11152] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:04:07.762 [12084] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:04:10.227 [6800] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:04:15.928 [4756] ERROR - Unknown metadata type:
Jan 13, 2021 20:04:20.722 [5976] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 13, 2021 20:04:20.827 [10692] ERROR - Unknown metadata type:
Jan 13, 2021 20:04:47.166 [6800] WARN - QueryParser: Invalid field ‘identifier’ found, ignoring.
Jan 13, 2021 20:04:47.166 [6800] WARN - QueryParser: Invalid field ‘libraryHubsOnly’ found, ignoring.
Jan 13, 2021 20:04:47.166 [6800] WARN - QueryParser: Invalid field ‘onlyTransient’ found, ignoring.
Jan 13, 2021 20:05:16.118 [6800] ERROR - Caught exception trying to stream file: C:\Users\b\AppData\Local\Plex Media Server\Metadata\TV Shows\4\2b179999628156bd44508930a5a15ba37fdb629.bundle\Contents_combined\seasons\1\episodes\1\thumbs\com.plexapp.agents.thetvdb_75d047f6c7645e768be86659e0b45939e1c5dfda: write: protocol is shutdown
Jan 13, 2021 20:05:16.120 [7572] ERROR - Caught exception trying to stream file: C:\Users\b\AppData\Local\Plex Media Server\Metadata\TV Shows\4\2b179999628156bd44508930a5a15ba37fdb629.bundle\Contents_combined\seasons\1\episodes\1\thumbs\com.plexapp.agents.thetvdb_75d047f6c7645e768be86659e0b45939e1c5dfda: write: protocol is shutdown
Jan 13, 2021 20:05:16.121 [8532] ERROR - Caught exception trying to stream file: C:\Users\b\AppData\Local\Plex Media Server\Metadata\TV Shows\4\2b179999628156bd44508930a5a15ba37fdb629.bundle\Contents_combined\seasons\1\episodes\1\thumbs\com.plexapp.agents.thetvdb_75d047f6c7645e768be86659e0b45939e1c5dfda: write: protocol is shutdown
Jan 13, 2021 20:05:16.122 [10220] ERROR - Caught exception trying to stream file: C:\Users\b\AppData\Local\Plex Media Server\Metadata\TV Shows\4\2b179999628156bd44508930a5a15ba37fdb629.bundle\Contents_combined\seasons\1\episodes\1\thumbs\com.plexapp.agents.thetvdb_75d047f6c7645e768be86659e0b45939e1c5dfda: write: protocol is shutdown
Jan 13, 2021 20:05:27.251 [10960] ERROR - Unknown metadata type: mixed
Jan 13, 2021 20:05:27.251 [10960] ERROR - Unknown metadata type: mixed
Jan 13, 2021 20:05:43.534 [6240] ERROR - Session 0x5077168 terminated
Jan 13, 2021 20:05:45.222 [6800] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:05:45.312 [10220] WARN - SLOW QUERY: It took 296.875000 ms to retrieve 84 items.
Jan 13, 2021 20:05:45.327 [6800] WARN - SLOW QUERY: It took 218.750000 ms to retrieve 50 items.
Jan 13, 2021 20:05:48.319 [6244] ERROR - Session 0x7966780 terminated
Jan 13, 2021 20:05:51.213 [6800] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 13, 2021 20:05:51.296 [11452] WARN - SLOW QUERY: It took 218.750000 ms to retrieve 84 items.
Jan 13, 2021 20:16:40.863 [7132] ERROR - [Transcode] [FFMPEG] - Failed to create Direct3D device
Jan 13, 2021 20:16:40.863 [7132] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Jan 13, 2021 20:16:40.863 [7132] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Jan 13, 2021 20:16:41.028 [7132] INFO - [Transcode] [FFMPEG] - MFT name: ‘Intel® Quick Sync Video H.264 Encoder MFT’

2

I’m having the same issue. Will wait to see a response. I pulled the log .zip file but which file in there is most pertinent?

Just noticed that my server directory with metadata etc is 55gb.

3

Same problem. It’s been happening more often lately. Used to be about once a month, now it’s a daily occurance - sometimes multiple times a day. Very annoying.

4

you don’t need the whole server directory - just the zip file. I narrowed mine down to just the files that were last modified before the last crash. I’d have uploaded more but the forum restricts zips.

5

Same happens here. PMS on Ubuntu Server 20.04. Just got to a point I’m not using it often. Most of the times will crash and reboot the whole machine. Tried everything I could find online, like adding fs.inotify.max_user_watches=65536 to /etc/sysctl.conf, turning hw decoding on/off or deleting the content in the /var/lib/plexmediaserver/Library/Applioation Support/Plex Media Server/Codecs/.
Nothing seems to work. :-/

And when I look at the PMS logs I get not much info and the last written data is bad:
Jan 14, 2021 04:06:16.616 [0x7f7f25ffb700] DEBUG - [Transcode/b88b711079c025a7-com-plexapp-android] Asked for segment 1593 from session.
Jan 14, 2021 04:06:17.710 [0x7f7f78ff9700] DEBUG - [Transcode] Transcoder segment range: 1573 - 1593 (1593)
Jan 14, 2021 04:06:17.710 [0x7f7efeffd700] DEBUG - [Transcode] Transcoder segment range: 1573 - 1594 (1593)
Jan 14, 2021 04:06:17.717 [0x7f7f25ffb700] DEBUG - [Transcode/b88b711079c025a7-com-plexapp-android] Returning segment 1593 from session
Jan 14, 2021 04:06:17.717 [0x7f7f25ffb700] DEBUG - Content-Length of /tmp/Transcode/Sessions/plex-transcode-b88b711079c025a7-com-plexapp-android-be69183e-6b26-4825-bda6-23913e8d167c/media-01593.ts is 4645439 (of total: 4645439).
Jan 14, 2021 04:06:17.738 [0x7f7f8a882700] DEBUG - Completed: [192.168.250.101:38986] 200 GET /video/:/transcode/universal/session/b88b711079c025a7-com-plexapp-android/base/01592.ts (9 live) TLS 2384ms 4884484 bytes (pipelined: 10)
Jan 14, 2021 04:06:17.738 [0x7f7f8a882700] DEBUG - Removed transcode data consumer, active count 2 => 1
Jan 14, 2021 04:06:17.782 [0x7f7efeffd700] DEBUG - Request: [192.168.250.101:38986 (Subnet)] GET /video/:/transcode/universal/session/b88b711079c025a7-com-plexapp-android/base/01594.ts (9 live) TLS Signed-in
Jan 14, 2021 04:06:17.782 [0x7f7efeffd700] DEBUG - [Transcode/b88b711079c025a7-com-plexapp-android] Asked for segment 1594 from session.
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6

Having the same issue.

Windows 10 Pro
Build 20H2

This install is less than a month old. But just like everyone else, I’m getting crashes at random. I have Tautulli and so of course I get the alerts that the server has gone down. Just yesterday I had to restart it a few times.

My install on my old box is still there and I haven’t updated it since the end of November and it doesn’t do this. So it’s something in the recent builds. I’ve attached my log file so that if someone wants to peruse it to see if there’s something weird going on.

This box has no malware, no antivirus other than the windows defender, no extraneous applications. Just literally, windows with Plex, Python, Tautulli, Filebot, Winrar, and Chrome installed.
Plex Media Server Logs_2021-01-14_15-03-19.zip (8.4 MB)

7

Did anyone ever find a solution?

8

Has anyone tried yesterdays update - 1.21.4.4079 ?
I’m just updating now to see what happens…

9

Just tried with 1.21.4.4079 - same thing. Just got to a point that I’m not using Plex anymore, although I have the unlimited Plex Pass. It just annoys me too much when I get this and have to switch to Kodi.

10

Try uninstalling the android / fire tv client app and then reinstalling. Solved my crashes that were linked to my fire tv sticks.

11

Will try on the nVidia shield, although I can always reproduce the issue with some content on chrome on windows.

12

I’m giving up. Update after update hoping it wilñl get fixed. but nothing seems to fix this…

13

I’ve found a workaround I think. Disabling transcoding server side has resulted in no more crashes. Your mileage may vary

14

That’s very interesting, as I have been getting a lot of Deadlocks/crashing recently never used to be a problem, but I have noticed it happens far far more when there’s a transcode going on.

I am actually starting to thing that maybe there’s a connection and that there’s a problem/bug with the transcoder that’s recently popped up

15

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