Plex Server doesn't see certain fields

Server Version#: 1.30.2.6563
Player Version#: 4.87.2

There is something strange going on. I’ll try to explain… it’s for both movies and shows.

Shows: there are files on my NAS drive, correctly in the folder structure I use, that don’t get picked up by Plex. Some a whole season folder, other certain episodes from a season.

Movies: I saw with my own eyes that some movies display on the player on my Apple TV. While I was investigating the shows issue, I noticed that some of those movies had a red trashcan. I emptied the trash and the movies were gone. But the files remain on my NAS drive.

Something has changed for Plex that it cannot see the files anymore. But what? I have no idea where to start looking. I checked that Plex (system user on NAS) has read/write acces to the root folders of movies, shows and music. I can play content that is both visible as files and in Plex server.

What version of DSM do you have installed on your NAS and what system user did you grant access to the shares?

DSM 7.1.1-42962 Update 3

PlexMediaServer read/write

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