Plex server (DS916+) crashes every time I start the Plex android tv client

Plex Media Server NAS & Devices
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1

Server Version#: 1.18.2.2058 (Synology DS916+)
Player Version#: 7.25.3.14365 (Android TV on Nvidia Shield TV Pro v1)

As soon as I open the Plex app on my Android TV, the Plex server on my NAS crashes and I have to manually login to the NAS to restart the Plex server (the official package, not a docker container).
Then, while the app is already opened on the TV and showing that there is no connection (because the server crashed…), I click “retry connection” and then works.
This is pretty annoying as I have to manually restart it every day, and sometimes multiple times a day.

Logs don’t show anything that I found helpful…

Dec 14, 2019 11:22:31.185 [0x7fe131278700] DEBUG - Auth: authenticated user 1 as uzername
Dec 14, 2019 11:22:31.185 [0x7fe120806700] DEBUG - Request: [wan.ip.address:31520 (WAN)] GET /media/subscriptions (13 live) TLS GZIP Signed-in Token (uzername)
Dec 14, 2019 11:22:31.186 [0x7fe0cba23700] DEBUG - Request: [wan.ip.address:32008 (WAN)] GET /media/subscriptions/scheduled (13 live) TLS GZIP Signed-in Token (uzername)
Dec 14, 2019 11:22:31.190 [0x7fe131278700] DEBUG - Completed: [wan.ip.address:31520] 200 GET /media/subscriptions (13 live) TLS GZIP 4ms 846 bytes (pipelined: 117)
Dec 14, 2019 11:22:31.191 [0x7fe131278700] DEBUG - Completed: [wan.ip.address:32008] 200 GET /media/subscriptions/scheduled (13 live) TLS GZIP 5ms 2187 bytes (pipelined: 2)
Dec 14, 2019 11:22:32.314 [0x7fe1309ae700] DEBUG - Deleting media item 93988.
Dec 14, 2019 11:22:32.315 [0x7fe1309ae700] DEBUG - Was connected to metadata item 88327, count is now 0.
Dec 14, 2019 11:22:32.316 [0x7fe1309ae700] DEBUG - Destroying metadata item 88327 (Live Session 8bed4f98ccbb947b-com-plexapp-android)
Dec 14, 2019 11:22:32.670 [0x7fe1309ae700] DEBUG - Transcoder: Cleaning old transcode directories.
Dec 14, 2019 11:22:32.671 [0x7fe1309ae700] DEBUG - Whacked session 69829357-47bc-457f-9171-0fc7f8e71531, 0 remaining.
Dec 14, 2019 11:22:32.671 [0x7fe1309ae700] DEBUG - Subscription: Destroying rolling subscription session 8bed4f98ccbb947b-com-plexapp-android for channel 1.
Dec 14, 2019 11:22:35.799 [0x7fe123a23700] DEBUG - Cleaning directory for session 8bed4f98ccbb947b-com-plexapp-android (/volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-8bed4f98ccbb947b-com-plexapp-android-c701e252-de0b-4724-a0f1-62137fc19c87)
Dec 14, 2019 11:22:35.803 [0x7fe0ca2b3700] DEBUG - Streaming Resource: Terminated session 0x7fe1180db440:69829357-47bc-457f-9171-0fc7f8e71531 with reason Client stopped playback.
Dec 14, 2019 11:22:35.803 [0x7fe0ca2b3700] DEBUG - Streaming Resource: Removing session 0x7fe1180db440:69829357-47bc-457f-9171-0fc7f8e71531
Dec 14, 2019 11:22:36.189 [0x7fe130f8a700] DEBUG - Auth: authenticated user 1 as uzername
Dec 14, 2019 11:22:36.189 [0x7fe120af4700] DEBUG - Request: [wan.ip.address:31520 (WAN)] GET /tv.plex.providers.epg.xmltv:10/hubs/discover?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&promoted=1 (13 live) TLS GZIP Signed-in Token (uzername)
Dec 14, 2019 11:22:36.299 [0x7fe120af4700] DEBUG - Job running: '/volume1/@appstore/Plex Media Server/CrashUploader' '--directory=/volume1/Plex/Library/Application Support/Plex Media Server/Crash Reports/1.18.2.2058-e67a4e892' '--version=1.18.2.2058-e67a4e892' '--platform=Linux' '--platformVersion=DSM 6.2.2.24922-4' '--serverUuid=5ec57519fe8ecfe8dd3e09bf25a279e3bb80cbdb' '--userId=xxxxxxxxx@me.com' '--sentryUrl=https://sentry.io/api/1233455/minidump' '--sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx' '--vendor=Synology' '--model=x86_64' '--device=DS916+'
Dec 14, 2019 11:22:36.299 [0x7fe120af4700] DEBUG - Jobs: Starting child process with pid 16296

It also fails sending the Crash report:

Dec 14, 2019 11:36:49.178 [0x7fe9dcbfc700] INFO - Crash Uploader - Platform: Linux ServerUUID: 5ec57519fe8ecfe8dd3e09bf25a279e3bb80cbdb UserId:xxxxxxxxxx@me.com Version: 1.18.2.2058-e67a4e892
Dec 14, 2019 11:36:49.177 [0x7fe9e2af6740] DEBUG - HTTP requesting POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:50.727 [0x7fe9e2af6740] DEBUG - HTTP 429 response from POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:50.727 [0x7fe9e2af6740] ERROR - Failed to upload crashdump 0bccd9e3-9a5e-3456-29005d8f-3073be85: 429
Dec 14, 2019 11:36:50.727 [0x7fe9e2af6740] DEBUG - HTTP requesting POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:52.964 [0x7fe9e2af6740] DEBUG - HTTP 429 response from POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:52.965 [0x7fe9e2af6740] ERROR - Failed to upload crashdump 2ac6b2d1-9cf5-b6c9-5c3a4797-12f9d987: 429
Dec 14, 2019 11:36:52.965 [0x7fe9e2af6740] DEBUG - HTTP requesting POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:54.557 [0x7fe9e2af6740] DEBUG - HTTP 429 response from POST https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dec 14, 2019 11:36:54.557 [0x7fe9e2af6740] ERROR - Failed to upload crashdump 12d1368f-e838-1ee6-014e36cd-3810106f: 429
2

You could try updating to PMS 1.18.3.2129; there was a known crashing issue resolved in that release related to accessing Live TV & DVR. It doesn’t sound exactly like your issue, but it’s probably a good idea to upgrade anyway since it does address a potential crash:

1 Like
3

I do have Live TV & DVR on that server. The beta update seems fine so far, thanks.

4

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