Plex Server Error

General Discussions
22

Thank you. Lets try and isolate the version the issue came with - bearing in mind this forum thread is older

Could you filter the Windows Application Event Log for the msi events and export or just note down the dates the installs took place for Plex Media Server and the versions - and then we can try and downgtade and home in one what version the issue came with

23

i can look in the event logs; are there specific event IDs related to plex that you could point me to? It will help narrow down the search. if not i will just look for MSI events over the last two weeks or so.

24

I normally do this

  • Select the Application event log
  • Click ā€œFilter Current Logā€ in the Actions side bar on the right
  • Open the ā€œEvent Sourceā€ dropdown and select MsiInstaller
  • Click away and hit OK
    Then either
  • Select all filtered events and Click on ā€œSave Filtered Eventsā€ and save to csv or text file
    or do repeated Control & F and search the filtered events for Plex and note down the dates and versions. Note that version numbers drop out one of the Plex Media Server version digits
25

unfortunately, the logs only go back until 12/13. the only update i see listed in there is from last night:

Windows Installer installed the product. Product Name: Plex Media Server. Product Version: 1.18.2156. Product Language: 1033. Manufacturer: Plex, Incā€¦ Installation success or error status: 0.

26

Iā€™m having excalty same issueā€¦ (Win 10 latest build)

27

Lets check if the ā€œ%TEMP%ā€ directory still has the information

Look for files named ā€œPlex Media Server_yyyymmddhhmmss.logā€

Also look at what auto updates were downloaded and what day and see if you can recall the date from that list

ā€œC:\Users\Administrator\AppData\Local\Plex Media Server\Updatesā€

With regards to the separate unrelated matter for the iPhone Plex app on 192.168.99.154 - do you recall what was being streamed last on 15 December ? Could you get me the plex app logs from the iPhone in case there is still some info relating to that. The server logs showed some invalid requests for playback state updates which I would like to follow up.

28

Lets get server logs during the time when the lockout occurs and also see if you can help me work out when this regression came

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

If you are unable to reach the server during the lockout, just copy out the Logs directory manually and zip the copy and upload here. Please do not zip the directory in-situ as that would skip the open files

29

Sent a PM - sorry for the delay, been at work! :smile:

30

The log that you sent me was an install/update log from %Temp% - the only reason I mentioned these install logs to @svtmustangcobra96_gmail.com was to establish which versions of Plex Media Server were installed on what dates

The logs I need are for the server - as outlined in the article I linked before https://support.plex.tv/articles/200250417-plex-media-server-log-files/

These would normally be in this path
C:\Users\xxxxxxxxx\Appdata\local\Plex Media Server\Logs

If the server is locked out, just copy out this folder and zip the copy and upload the zip

32

Thanks - Iā€™ve found out that if I kill ā€˜Plex Media Scannerā€™ the server become available but I canā€™t see my libraryā€¦ If I start ā€˜Plex Media Scannerā€™ everything is backā€¦

33
34

Thanks for the link. I posted there asking for logs

Also would like to see your logs when it is locked out - also at that time a screenshot showing active plex processes

35

Hi
This is also happening to me, I am running on Linux with plex last beta version, I also mentioned a few weeks ago on twitter about this issue.
itā€™s impossible to you to check all the logs about this issue, it occurs on many systems, win linux, impossible that you cannot see it your self in a lab or something

It only happen in big libraries
All cores go to 100%
Logs stop in normal scan process
Also try to use plexignore for extrathumb extra art jpg png etc
Database maintenance and export restore

In the logs I can only see, a new diferent message

WARN - Held transaction for too long

For what I saw here in forum and related to this message is that version 1.17.0.1841

Thx and Merry Xtmas

36

Yes there are loads of posts in the linked topic - but no recent full set of logs with debug enabled for an actual lockout

The only good logs I have seen are those from @svtmustangcobra96_gmail.com

I would like to see more examples

37

logs are attached; some reported in use during zip, but a good number of them are here. i will say since the most recent update tuesday, it seems better so far. I havent added a bunch of stuff recently though, only a few things.

38

so its 50MB of logs; is there a limit. i thought it had uploaded but i dont see it in the post.

39

I already have logs from your system. My interest is in getting logs from other users

40

Oh, ok I thought you wanted the earlier dated logs in that folder too.

41

any news on this? started happening to me again tonight. I do feel like if i run db optimizer it helps for a short period (could be my imagination). In any event, its annoying, hoping it is resolved soon.

42

here are updated logs, its been literally over 2hours since the server has been properly usable. All I did was replace some low quality album rips with 320kbps mp3s rerips i did. Its been scanning the music folder and cutting out every 20-30 seconds since before my last post and this is still occuring.
Plex Media Server Logs_2019-12-23_23-09-17.zip (5.7 MB)

honestly feel like this is beta software that customers have to pay forā€¦