Server Version#:1.13.10.352-b71203ad9 vs Version 1.14.1.5488
Player Version#:ios 5.9.1
So I am relatively new and have searched through the forums and tried to find some concrete information to help but nothing has worked so far.
The problem I’m running into right now is I have Plex Media Server installed on both windows 10 and on Ubuntu 18.04. I prefer to use the Ubuntu 18.04 option most of the time but lately I have not been able to because of various problems. My main concern right now is that on Ubuntu server version 1.13.10.352-b71203ad9 I am able to see my external drive no problem but it’s not always consistently showing as available to the clients and at odd times will say that it’s offline but I have it open and active on the server computer itself.
So I thought instead of using the snap store download which is version 1.13.10.352-b71203ad9 I would download direclty from Plex.tv/downloads. That gives me version Version 1.14.1.5488. However on that version I am unable to locate my external drive that was previously available using version 1.13. So I know it can’t be a permission thing if the previous version can see it but 1.14 can’t. I have still tried the options listed in this link and at this link to no avail. It is a NTFS drive so that I can use it on both windows and ubuntu and not have the 4gb file size restriction you get on fat32.
I am looking for suggestions or help as to why one version can find the drive and serve from it and the newer version can’t find the drive at all ??
Thank you for the reply @ChuckPa, it didn’t seem to work for me but I’m sure that’s because I didn’t do something correctly in the post somehow.
My main concern is that your post, while very helpful to several other members of the forum here, would just be a workaround to an inherent problem with the plex installation of 1.14. I have gone back to using version 1.13 installed from the snap store, as that finds the drive without the need for the additional steps you listed, and will remain on that version until any future versions can find the drive without having to do the extra work you listed. I’m not trying to be ungrateful or talk negatively about your workaround that you’ve posted, as it it always great to see people helping to solve other peoples problems here, and I saw in the other thread that many people have had success from the workaround you’ve posted. But to me it shouldn’t require that workaround at all.
I’ve tried my own trouble shooting steps of doing a clean install of ubuntu then installing version 1.14, cannot find the drive. Then uninstalled 1.14 and installed 1.13 from the snap store and was able to find the drive. I’ve tried having both version 1.13 and 1.14 installed at the same time, still only 1.13 can find the drive. I’ve tried doing a clean install of Ubuntu and installing 1.13 then uninstalling and installing 1.14, no dice. Everything I’ve tested myself indicates it’s a problem with the 1.14 version that doesn’t have proper access to where it should be able to find the drive.
I am of the mind that the less customization or changing that I can do to the system now is better for long term smoothness of operation. As the more changes I make now can be broken by future updates or upgrades to plex or to Ubuntu versions, etc. So I will remain on version 1.13 until plex can figure out what causes the discrepancy in the different versions having different access from one another.
