Server Version#: 1.13.9.5439-7303bc002
Linux OS: Ubuntu 16.04 LTS
My plex server stopped running a couple of weeks ago. Rebooting the server does not help. I can still access the server and the media content through other networking services, however, Plex Server does not run. I am not sure where to begin. I tried:
$ service plexmediaserver status
result is
$ ● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; disabled; vendor preset: enable
Active: inactive (dead)
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
Authentication is required to start ‘plexmediaserver.service’.
Authenticating as: myusername
Password:
To which I do not know how to respond. I would actually just like to re-install, but I do not want to lose my current libraries. Is there a step-by-step rebuild or re-install guide? This was close, but I would lose all of my libraries.
If the server stops running, removing and re-installing, without purging your libraries won’t fix it.
It’s best to open the command line, go to /var/lib/plexmediaserver/Library/Application Support/Plex Media Server and make a tar.gz of the ./Logs directory and attach it.
we can see what’s happening.
It is usually best to diagnose these things when they stop working if you have time and not weeks later
Thank you. I totally understand the need to do it quickly. Sometimes life does not seem to give enough time. If you cannot help, I understand that too.plex-logs.tar.gz (3.6 MB)
NO problem. LIfe does that. You had what looks like a kernel panic . Yes?
In this case, Go ahead and remove the package. . do NOT purge (purge deletes your metadata)
Reboot,
check again for OS updates, reboot as needed.
Re-install.
If this is in a VM, check the network adapter emulation. Some of the adapters caused the same kernel panic symptoms as the end of your log files.
Oct 12, 2018 06:24:08.178 [0x7f00257fd700] DEBUG - Checking if time for scheduled update
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Thank you so much for providing this solution. I uninstalled the package, rebooted. Then did all the OS updates. Then re-installed the latest Plex. I did not remove any directories. Plex server is back and running well now for about a week. All my media and it’s metadata was there and ready.