Server Version#: 1.41.3.9314
Player Version#: Windows 10 PC
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I’ve moved to a different address also change ISP. after plugging back main server computer Plex takes a long time to buffer and display movies but there is not issue wit a mobile device.
Please help not sure what to do next.
I am seeing a bunch of:
Dec 28, 2024 23:19:05.283 [17396] ERROR - [Req#4587bf/Transcode/8v4w577pnbywwhiu1taor91o/efe0919a-ba34-4e5a-a71b-cb2f3bf5974a] [mpeg2video @ 0308f180] Failed to execute: 0x80070057
Dec 28, 2024 23:19:05.283 [17396] ERROR - [Req#4587c0/Transcode/8v4w577pnbywwhiu1taor91o/efe0919a-ba34-4e5a-a71b-cb2f3bf5974a] [mpeg2video @ 0308f180] hardware accelerator failed to decode picture
Go to settings => General and try turning off Use hardware-accelerated video encoding and Use hardware acceleration when available I suspect only the first may be actually needed.
dbirch- i appreciate you reply however I’ve been looking at the general tab and I cannot find the hardware-accelerated video encoding future. could be possible to get more specific guide on this.
thanks you so much fo your help.
That option is under transcoder, not general.
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