Movies not loading - wont stop buffering

Plex Media Server Desktops & Laptops
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Server Version#: 1.41.3.9292
Player Version#: 4.142.2

Im using an old Dell optiplex as my server. its been working fine for a year until this weekend. My dad texted me and said the server was down. i logged in on my phone and everything was there so i figured it was fine. He texted me again and said it was still down. I can access my Library from any device (Phone, Xbox, PC, Roku) but nothing will load. I updated the server Friday night and didn’t check to make sure it was working. Steps ive tried:

-reboot server
-disconnect and reconnect the network
-check network devices for driver updates
-uninstall and reinstall Plex media server

Im still pretty new at this so any guidance what to do next would be much appreciated.

Update before post: Dad texted again and said he can only watch the older movies on the server, but nothing i have recently added. i have confirmed this myself.

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Update: i have been able to determine that only HD videos will play (anything i added from a blu-ray) anything lower quality from a DVD will not load or play

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Can you post a copy of your server logs?

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Plex Media Server Logs_2024-12-16_17-28-37.zip (4.5 MB)

Attached - Thank you!

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I am seeing a LOT of errors similar to:
Dec 16, 2024 16:57:21.705 [4048] ERROR - [Req#1b9129/Transcode/77833b9b-2945-436c-9440-4e288706fe4f-238/ca9cb8df-a22f-49b6-bec8-e3a9a26f368a] [mpeg2video @ 0000024f2538a740] hardware accelerator failed to decode picture Dec 16, 2024 16:57:21.705 [4048] ERROR - [Req#1b912a/Transcode/77833b9b-2945-436c-9440-4e288706fe4f-238/ca9cb8df-a22f-49b6-bec8-e3a9a26f368a] Error while decoding stream #0:0: Operation not permitted

Can you stop Plex and then rename %LOCALAPPDATA%\Plex Media Server\Codecs to %LOCALAPPDATA%\Plex Media Server\Codecs.old Then restart plex

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I think I did it correctly. Plex restarted now it says app.plex.tv is unable to connect to server securely

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What happens when you visit http://127.0.0.1:32400/web from the server?

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It was able to connect again after going there. Videos still not playing

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It working from the mobile app but any other device still refuses to play

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Can you post a fresh copy of your server logs ? want to see if that fixed that error?

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Plex Media Server Logs_2024-12-16_18-31-04.zip (2.2 MB)

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That error is FLOODing your logs. Can you go to server settings => Transcoder and disable Use hardware acceleration when available then restart the server and see if that does anything?

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Well i don’t know what that was on, i don’t even have a graphics card in my server. That was the issue and everything is working again.

Thanks for the help!

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