Plex Server Not Available (app.plex.tv/desktop)

Plex Media Server Remote Access
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1

Update:

For some reason, it now works. These are the only things I did (as far as I know):

  • Set a custom certificate domain in settings
  • Ticked the custom port check box under Settings>Server>Remote Access
  • Pressed the “try again” button under Settings>Server>Remote Access
  • Enabled IPv6 support

Strange, but nice that it is now working correctly :laughing:

Server Version#: 1.16.5.1552-8e8d0c785

Hi,

I am trying to get remote access for my Plex server with app.plex.tv/desktop. Unfortunately, the public ip address Plex uses for my server is not correct and there is no way to change it. I can connect to my server using a custom domain though (https://nas.xxx.de:32400).

Is it possible to fix this behaviour?

Thanks,
Mark

2

Yea unfortunately this article on the plex website has a terrible title. So it doesn’t land high up on anyone’s radar or search results.

Using plex.tv resources information to troubleshoot app connections

Anything there on useful?

3

Thanks for your answer.

I do not have a public IPv4 address (Carrier Grade NAT), so I need to use IPv6. When I activate IPv6 support and tick the custom port checkbox (but do not change the port), the remote connection is working properly. :slight_smile: Plex shows me that it is not working, but that’s not true.

However, I do not understand why you cannot simply change the public ip in settings.

4

I’m not using Remote Access so I’ll just guess some more.

Try setting up a Custom Server Access URL which is found in Settings -> Network

Custom server access URLs
A comma-separated list of URLs (either HTTP or HTTPS), which will be published to plex.tv for server discovery. This can be very useful in a few cases: if you’re using a VPN to get back home, if you’re using a reverse proxy in front of the media server, or if your networking configuration is otherwise unique. For instance, if you have your own custom domain with subdomain, you might add:
https://plex.mycustomdomain.com:32400

Let me know it that’s anything that helps.

5

Yeah, that is what I am using right know. :wink: Plex shows me that the remote access does not work properly this way, but it is working nevertheless.

6

Oh that’s good. Could you screenshot what you mean by

just so I’m clear. Not that you haven’t got it sorted, but still, it might be something the devs can adjust.

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I wanted to take a screenshot, but now, the warning has disappeared. Plex showed me this warning before: Troubleshooting Remote Access | Plex Support (Not available outside your network)

Maybe the Plex servers need some time to refresh the remote access status information. Or it is the new update that fixed this issue. I will definitely do not touch these settings again. :rofl:

My current network settings:

  • Remote access → Custom port: 32400
  • Network → IPv6 enabled
  • Network → Custom certificate location set
  • Network → Custom certificate domain set
  • Network → Custom server access URL set (no port specified :thinking:)
8

did you upgrade to PMS-1.16.6 while working on this?

9

…and the error has appeared again. Stupid Plex :crazy_face: However, the remote access still works.

(Fernzugriff = remote access)

plex
plex1023×489 517 KB

I updated to 1.16.5.1554 while working on this issue.

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