Can get to the libraries screen but now my server is unavailable on Roku Plex, AND web Plex, which worked perfectly well until this. Now neither can hit the server.
Server is still up and running and has a connection. I can FTP/sftp/shell into it.
Plex just can’t find it.
Hey moved this to a new topic because you mentioned it was also not happening in web.
I assume you did not make any changes to server yesterday when you accessed it via the local web via local IP. Is that not possible either?
Didn’t make any changes. No libraries on plex web local ip either. In fact I’ve lost the option of adding libraries. I have no ability to change settings anymore. This is even more broken than it was!
I’m having the same issue. Plex Roku app can’t see my libraries, and neither can the web interface from a local pc. I can connect to the server via NoMachine, and I can see all the libraries from there, both with localhost:32400/web/ and app.plex.tv/desktop. I’m running Linux Mint 21.3 Cinnamon for the server. I was running PMS version 1.42.1.10060 but upgraded to 1.42.1.10156 since I have Plex Pass. Same problem with both versions. I have made no changes on my network, nor did I do any updates on Linux Mint when this started happening yesterday. I logged out/in of Plex. This was working fine after the password change I made several weeks ago when I received the email from Plex suggesting I change it. I have only run Plex Media Server on Linux Mint since I starting using Plex more than 10 years ago.
OK. i don’t want to make a bunch of wild guesses that could be causing issue so probably best if y’all can provide your roku logs and server logs.
well, I can’t grab logs now because the web app is acting like I’m just a regular user. I have no “manage” available at all!
I can access the server on the web, access my music on PlexAmp, and connect to the server via the PC app, but I cannot connect to the server on the new app. I don’t even have the privilege to review the new app because it simply will not connect. I have uninstalled the app from my Roku device, power cycled the Roku device, installed the new Plex app, restarted the Plex app, and repeated all these steps multiple times. I have checked for updates on the Plex server, restarted the Plex server, and even shut down the bare-metal Windows 11 Pro hosting the Plex server. I reviewed the firewall logs, and there were no errors. Before the rollout of the new app, Plex was functioning perfectly. Nothing has changed—neither a Roku update nor a Windows update. This issue began after the new app was introduced, so it needs to be fixed.
Exactly! My Windows Pro bare-metal server is absolutely rock solid. Plex is running on a 2.5 Gbps line with NVMe storage, utilizing the latest ASUS motherboard paired with an Intel i7 processor and 64 GB of high-speed DDR5 memory. There’s no competition in the box. Yet, despite all the meticulous care and top-notch components, Plex still refuses to connect!
Could you please specify the destination or platform where you would like me to send the server logs?
The directions on how to grab them manually from files directly from server are in the server logs link ( the orange text).
Feel free to click on my username/avatar where there will be a message button to send things to me
I am utilizing every document and resource available to assist with resolving this issue in Plex. I have finally managed to reach this screen; however, I noticed library names from last year are still appearing. Approximately a year ago, I built a new Plex Server from scratch without using the backup database, opting instead to start fresh. Why are libraries from the old server still showing up? Additionally, when I hover the cursor over the top menu bar, the menu items appear so faint that they are barely legible. Despite enabling UPnP, my Plex server remains unavailable.
This picture is from my TV running a Roku Ultra device.
It doesn’t look like the webinterface for the Plex server to me - are you using another client to try to get logs or hitting your local IP for your plex server directly via a browser?
Upon closer examination, observe the library list on the left. This represents the new list, which is what should appear on my Roku Plex app. Additionally, note the profile icon; it displays a “G” from the old server, yet it shows my new username, “zqflnb.” It appears as though Plex has somehow scrambled my data.
This screenshot is from the server’s web interface.
That was my point and why you couldn’t find the logs. You need to hit the web interface on your local plex server to grab those.
@drinehart It appears you may be referring to @LisaTX. I have not made any statements regarding accessing my log files on my Plex server. I specifically inquired with the Plex employee about the preferred method or location for sending the files. The log files were successfully generated and provided to the Plex employee. Unfortunately, your efforts to assist are currently impeding this process.
Certainly don’t mean to impede anything. Have a great day.
I’m still having this problem. I have uploaded logs to BigWheel, but haven’t heard anything. My Plex is not usable at this point. I cannot access my libraries. I can only access my libraries directly on my server. Any help at all?
Just for grins, I added Jellyfin server to my server that also hosts Plex Media Server. I pointed a couple of my Plex media folders to Jellyfin, and Jellyfin works just fine on my Roku and also via web on a local PC that isn’t the server. Plex just won’t see my libraries outside of the server it’s on.
I’m about to try Jellyfin! Can’t get ANYTHING to work with Plex, sadly.
You want a laugh? I forgot that I had an OLD version of emby floating around - I found it through Roku Media Player app. That sucker booted right up, read my libraries, no issue. It’s very barebones, because it’s an OLD version but it WORKS. If nothing else, it proves that my actual server is still working perfectly.
