Plex server remote access dropping every hour on the hour

Plex Media Server Desktops & Laptops
1

Server Version#: 1.16.3.1402 on ubuntu 18.04 64bit

Every hour on the dot at 11 minutes past the hour one of my plex servers is convinced its no longer accessible to remote access. A restart of the plexmediaserver service. Or a jiggle of the enable remote access setting in plexweb will restore normal connectivity until 11 minutes past the hour when it drops again.

I’ve tried rolling back a version. I’ve tried leaving the server offline at 11 minutes past the hour.

The drop seems to be related to these log entries


Jul 25, 2019 22:11:07.192 [0x7f610a463700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (d7b3f341-7fd6-4c85-aefb-b9a5d5eaad10, expected 1eba4e2a-1ba2-4e0d-a689-c5d0dec78c82)
Jul 25, 2019 22:11:16.743 [0x7f610a463700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (7a28bed3-a3bb-4076-98d7-78815674da15, expected 1eba4e2a-1ba2-4e0d-a689-c5d0dec78c82)
Jul 25, 2019 22:12:58.948 [0x7f6109c62700] DEBUG - PubSub: Got notified of reachability for async identifier 67425cce-f4b3-475f-8ded-e5e8f0405589: 0 for :0 (responded in 0 seconds)
Jul 25, 2019 22:13:04.468 [0x7f6109c62700] DEBUG - PubSub: Got notified of reachability for async identifier 5f5932cf-bebe-4fe1-91c1-ee532fa1b18c: 0 for :0 (responded in 0 seconds)

Anyone have any thoughts on how to convince the remote acccess to stay up?

My other plex server, hosted elsewhere is fine!

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For anyone who hits something like this in the future. My ‘easy’ fix was to delete the Preferences.xml in the plex folder and re-register my plex instance as new server.

I can only assume my old plex server id was somehow messed up in plex’s infrastructure.

I’ve been up for 3 hours now with no drops. So hopefully all is well now.

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