Plex server setup with Vodafone Home Broadband

[tom80H]

So… what of the above have you already tried?

Router configuration

The safest configuration is usually to go with a manual port forward. I’m not exactly sure what the Vodafone box will do with a “dynamic port mapping” – can you create a “static port mapping” (as attempted in post #4):

Parameter	Value
Service	custom name, e.g. Plex
Protocol	TCP
Device	select the device running your Plex Media Server
Port Type	Port
Public Port	some port of your choice… preferably a number between 20000 and 50000 to avoid conflicts
Local Port	32400

Plex configuration

Once you’ve done that, configure Plex accordingly:

1. Open Settings > [Server Name] > Remote Access
2. Check Manually specify public port
3. Set the value to the Public Port specified in the port forward on your Vodafone router

Test it

Check if you can access your Plex Media Server from outside your home network (e.g. by disabling the WLAN on your phone).
If it’s not working…

Troubleshooting

Test if you can access the router’s public IP address and the configured public port from outside your home network – you can test this e.g. using a service like canyouseeme.org

• If the router/port are accessible, this pins down the issue to the connection of your router to the Plex Media Server (including both endpoints).
• If the router/port are not accessible, this suggests there’s an issue between your ISP and (including) your router.

[jamesoglesby_hotmail_com]

Hiya Tom thanks for your assistance!

So from screen shot 1 i have setup the IPv4 port forwarding

And in screen shot 2 here you can see even after ticking “use manual port” on plex i still get a unable to connect outside my network.

I have checked on canyouseeme.org and it says success

The only thing i can think of is if the Vodafone router and WD Cloud Server are not compatible together. When i check the logs on the router i see this error.

Possible DNS-rebind attack detected:192-168-1-31.0787fa29517d4ca8ba5e850.plex.direct.

So it looks like something on Vodafones side.

[tom80H]

Can you create a DNS rebind exception for plex.direct on your router?

How to Use Secure Server Connections | Plex Support

[jamesoglesby_hotmail_com]

This is the only dns setting i can see in my router settings

[jamesoglesby_hotmail_com]

So after looking into more depth it looks like its to do with the Vodafone router. I found a forum where another user is experiencing the same issue and its due to Vodafone blocking the dns rebind coming in from plex.

I will contact them tomorrow to see what i can do to get this resolved.

Thanks

[JCHH]

@jamesoglesby_hotmail_com

I will contact them tomorrow to see what i can do to get this resolved.

good luck!

[jamesoglesby_hotmail_com]

Thanks

So update, just got off webchat with the Broadband team and their routers dont allow a DNS Rebind exception and have told me to use a thrid party router instead.

Thankfully i do have one at home so i will set that up when im back home from work!

will keep you posted!!

[JCHH]

@jamesoglesby_hotmail_com

their routers dont allow a DNS Rebind exception

that’s not great, really - even BT allows it.