The last month or so my plex server has been randomly soft crashing between once a day and multiple times a day (sometimes it doesn’t crash at all for a day or two). It used to run just fine and never crashed but then one day it just started crashing. (not sure if it was an update or something else causing it) I have a uptime bot set to watch the port for crashes and that usually works when it crashes but generates no crash report. Other times it won’t even recognize that the server has crashed and the only way I find out is either I log into plex and notice it says it’s offline, or one of my friends tells me it’s not working. My friend (who helps me maintain my server) and I haven’t been able to figure out what is causing it. Neither of the ways it crashes generates reports. I have to remote desktop into my server multiple times a day to start the server back up again. (not sure if it matters at all but when I go down to the task bar, click the drop down arrow for what is running and hover over the plex icon, it instantly disappears. (after a crash))
@MotoCP said:
The last month or so my plex server has been randomly soft crashing between once a day and multiple times a day (sometimes it doesn’t crash at all for a day or two). It used to run just fine and never crashed but then one day it just started crashing. (not sure if it was an update or something else causing it) I have a uptime bot set to watch the port for crashes and that usually works when it crashes but generates no crash report. Other times it won’t even recognize that the server has crashed and the only way I find out is either I log into plex and notice it says it’s offline, or one of my friends tells me it’s not working. My friend (who helps me maintain my server) and I haven’t been able to figure out what is causing it. Neither of the ways it crashes generates reports. I have to remote desktop into my server multiple times a day to start the server back up again. (not sure if it matters at all but when I go down to the task bar, click the drop down arrow for what is running and hover over the plex icon, it instantly disappears. (after a crash))
Please make sure crash reporting is enabled in server settings and debug logging also enabled
See Settings / Server / General / Show Advanced
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
(both crash reporting and debug logging need to be enabled)
Please also update your server to the current version - see https://plex.tv/downloads
When the crash occurs, restart the server and download the logs zip and attach here
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
