Ensure the browser allows access to local devices. Recent updates may have changed the default settings. See Important note about Chrome and Firefox Local Network Access .
For a quick connectivity test, from a system on the same network as the server, point a browser at https://pms_ip_address:32400/identity (ex: https://10.1.2.3:32400/identity). You should see one line of XML. It will contain claimed=“0” or claimed=“1”, the PMS version, and some other information.
When connecting to the IP address of the server via Plex Web, don’t forget the /web at the end. Ex: https://10.1.2.3:32400/web.
Regarding manually pulling PMS log files:
- Stop Plex Media Server and wait 30 seconds.
- Start Plex Media Server and wait two minutes for it to log the startup sequence.
- Recreate the problem.
- Stop Plex Media Server.
- Navigate to the Plex Data Folder.
- tar & compress the Logs folder (zip, gzip, etc.).
Not sure about Unraid. On Ubuntu,sudo tar czf Logs.tar.gz Logs.
If you wish to mask the public IP address, change it to [redacted], 1.2.3.4, or something similarly obvious, instead of just deleting it.
If you do not want to upload all the log files, then at a minimum, upload Plex Media Server.log through Plex Media Server.5.log.
