Server Version#: 4.160.0
I have been running my Plex server several years without issue but have run into trouble today. When trying to load plex on any of the viewer apps (TV, iPhone, desktop) it won’t play any of the media. If I log into the IP address of the server, I am able to log in but it says “server is unreachable.” This setup is via docker on unraid. I tried deleting the docker image and reinstalling, rolling back to an older version, and editing the Preferences.xml as the website suggests but it still gives me the same error. Checking the docker logs shows the server started without any issues. Any suggestions?
Forgot to add that I removed the server from the authorized devices page and reset this but it still didn’t work.
Suggest you post your Plex logs. I don’t know about NAS stuff or docker but smarter people than me will probably be able to see what the problem is.
Removing the server from Authorized Devices unclaimed it (removed it from your account). You’ll need to re-claim it before you can stream from it.
Point a browser at http://pms_ip_addr:32400/identity. For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/identity. If secure communications are required, use https instead of http. You will not be prompted to login.
You should see one line of XML information with claimed="0" (unclaimed) or claimed="1" (claimed).
That will at least verify Plex Media Server is running, responding, and its claimed status.
I don’t use Docker or Unraid so can’t help with details on either. If you cannot claim the server, you might try the User Credential Reset utility.
I’ve tried that without any luck. Going to the identity page shows claimed=1. Someone sent me message saying this was a universal issue with docker installs right now. Is anyone else seeing this?
Does anyone else have any advice on how to fix this? It worked without issue for the past 5 years and suddenly isn’t working anymore. I’ve tried everything I can think of.
Can you share a screenshot of the page when you go to http://<serverip>:32400/web?
If you click the wrench, do you see server settings or just account and plex web and no server name/settings?
Not sure what’s that’s about, there’s no “universal issue” with docker installs that I’m aware of.
As mentioned in another comment, prob best to share logs as well.
I see the name of the server but it says it can’t connect to it. What’s odd is that to get to that page I’m connecting to the server (http://:32400/web) so I don’t understand why it can’t connect
Did you confirm the browser has local network access? Would think the whole site wouldn’t come up, but worth checking: Important note about the Plex Web app - Local Network Access
Is this a docker compose setup? Can’t tell if that version you’re running is old but did you check for updates? Can you ping the server container? Might be faster to ask ChatGPT or some AI after you give it a bit on context for fixing your issue.
Yes. I’ve tried this on multiple browsers. The plex app on my phone and TVs also isn’t working too.
I have checked for updates and I’m running the most recent docker image. I’ve tried rolling back to a couple of older versions as well without any luck
Wondering if that server showing up is another server associated to your account and the one running under that server isn’t claimed. Do you see multiple servers under the Authorized Devices list if you filter by “Server”?
Unless others have other suggestions, I would try to unclaim your servers from the authorized devices section. Once done, confirm nothing shows up under your account when you go to the direct ip url, just plex web and and account.
Once done, run the UserCredentialReset utility and reclaim your server: https://github.com/ChuckPa/UserCredentialReset
I gave that a try. It added it back but is still not connecting. This is frustrating
Suggest your grab the server logs from the plex server folder and share them so others can take a look.
I gave up and deleted the docker image and then deleted the app data and reinstalled everything. It seems to be working and rebuilding my database now. Thanks for your help.
