Server Version#: 4.160.0
I have been running my Plex server several years without issue but have run into trouble today. When trying to load plex on any of the viewer apps (TV, iPhone, desktop) it won’t play any of the media. If I log into the IP address of the server, I am able to log in but it says “server is unreachable.” This setup is via docker on unraid. I tried deleting the docker image and reinstalling, rolling back to an older version, and editing the Preferences.xml as the website suggests but it still gives me the same error. Checking the docker logs shows the server started without any issues. Any suggestions?
Forgot to add that I removed the server from the authorized devices page and reset this but it still didn’t work.
Suggest you post your Plex logs. I don’t know about NAS stuff or docker but smarter people than me will probably be able to see what the problem is.
Removing the server from Authorized Devices unclaimed it (removed it from your account). You’ll need to re-claim it before you can stream from it.
Point a browser at http://pms_ip_addr:32400/identity. For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/identity. If secure communications are required, use https instead of http. You will not be prompted to login.
You should see one line of XML information with claimed="0" (unclaimed) or claimed="1" (claimed).
That will at least verify Plex Media Server is running, responding, and its claimed status.
I don’t use Docker or Unraid so can’t help with details on either. If you cannot claim the server, you might try the User Credential Reset utility.
I’ve tried that without any luck. Going to the identity page shows claimed=1. Someone sent me message saying this was a universal issue with docker installs right now. Is anyone else seeing this?
