Plex Service not working anymore on My Cloud Home Duo device

[f_paoli_gmail_com]

App version (as shown in the Plex configuration page of My cloud page): 1.18.6.2350

Hi All,

unfortunately I am experience an issue with Plex server on my My Cloud Home Duo device.
It has been working perfectly for 2 years, but recently I noticed that the plex server was OFFLINE (tried from my mobile, from Nvidia Shield, from Plex app on a Smart TV…no way).

At first I tried to disable and re-enable the service from the WD configuration webpage, and once re-enabled it asked me to create a new server, I gave a different name, the service started, and from any plex app I could se the old server OFFLINE plus the new one, online.

After a while (days actually), also the new server become OFFLINE.
I did the same procedure again, created a third server, same situation: old servers now OFFLINE, new one ONLINE.

After a while, the third server went offline as well, and from that moment I am not able to re-enable the Plex service on my NAS.

I also tried to login into the Plex page and delete all servers, reboot the NAS and disable/enable the Plex service, nothing to do.

I am not sure this issue may be related to a disk failure I had a few months ago: my NAS is configured in RAID1, and i replaced the faulty disk with a new one, the array rebuild successfully, the NAS is not back to normality.

Do you have any suggestion please? I am struggling to make it work again!!!

Thank you in advance

Francesco

[f_paoli_gmail_com]

Hello,

thank you for your prompt reply.

So the issue is caused by a specific problem (bug?) of version1.18.6 and newer, on my platform and a definitive fix will arrive once a newer version is released, is my understanding correct?

Last thing…can you please help me to disable secure connections on PMS and modify client settings accordingly, as you suggested?
At the moment, since i deleted all servers, and I can’t re-start the service to add a new server again, I cannot go into settings-server-network configuration page…

Many thanks!

Francesco

[f_paoli_gmail_com]

Hello, do you have any answer to my last post please?

Thank you so much

Francesco