Shared Plex with my wife years ago. Now, her password escapes us. How do I reset her password?
Using a browser, try to sign in to her account using her e-mail address. There is a link if you forgot the password. You will need access to the associated e-mail account.
- https://app.plex.tv/desktop/#!/
- Choose Sign In
- Continue with e-mail
- Forgot?
If that does not work, contact Plex Billing, link at the bottom of this page (Resources → Billing Questions).
Hmm. Tells me her iPad couldn’t establish a secure connection to the server.
Unsure. I do not have an iPad. No such message when connecting using Chrome on my PC.
Think I fixed it. I defriended her then set her up again which allowed a new password. Not sure why, but all seems to be working at the moment. Thanks!
