Plex, show your customers some respect

Plex Players Desktop Players
141

@ChuckPA said:
To clarify and avoid any future misunderstanding; This isn’t even my area where I normally support. My primary area is Linux and NAS (QNAP & Synology). I had come here to try and help if I could. I am on the Customer Support / QA team. This is why your words struck me as they did.

Thanks - I understand your reticence, however you are the ONLY member of the Plex team that seems to have bothered to look near this forum in the recent past!
Whilst we understand you may the lone voice howling in the wilderness at Plex HQ, as users this totally frustrates us and makes us look at other solutions which actually offer some form of customer support!

I have been a Plex evangelist for 9 years, but am seriously considering changing platform to one which listens to its users.

And again, can you explain why this topic (with numerous active responses) doesn’t appear on the front page of the forum? Censorship?

142

@ChuckPA For clarity - when I navigate to the “Windows Store app (for Windows and Windows Mobile)” forum, this topic doesn’t appear, but is only seen on the second tab with “Last comment in November” even though commented on by yourself tonight! Hence my previous question as to whether topics are being suppressed?

143

As I sated above. I see no overt ‘censorship’ as you call it. There is a great deal of other forum traffic.

Today alone, I personally have worked in 38 different threads, resulting in 86 posts (prior to this post) in Linux and NAS alone. This does not include those posts in other threads.

With all respect due, in full understanding of your frustration, your issues are not the only open issues on the forum. Have you considered the possibility the activity level here (number of posts versus total forum posts made) is not considered by the forum software to be of such low volume that it does not creep up in the activity rankings? This page (7) has one post from yesterday plus the posts of today. I have engaged in threads where 3 pages of interaction occur within a few hours between myself and several users.

If there were censorship, this thread would have been closed or put on forum-wide ignore. Neither of these is true because we are having this dialog for all to see and participate in.

144

@ChuckPA said:
As I sated above. I see no overt ‘censorship’ as you call it. There is a great deal of other forum traffic.

Today alone, I personally have worked in 38 different threads, resulting in 86 posts (prior to this post) in Linux and NAS alone. This does not include those posts in other threads.

With all respect due, in full understanding of your frustration, your issues are not the only open issues on the forum. Have you considered the possibility the activity level here (number of posts versus total forum posts made) is not considered by the forum software to be of such low volume that it does not creep up in the activity rankings? This page (7) has one post from yesterday plus the posts of today. I have engaged in threads where 3 pages of interaction occur within a few hours between myself and several users.

If there were censorship, this thread would have been closed or put on forum-wide ignore. Neither of these is true because we are having this dialog for all to see and participate in.

Again, this is not a criticism of you, but the system! You have responded quickly, and with detail as to what you are able to do! This is not a reflection in any way against you, but thanks for responding!
However, as a normal user, if you navigate to the “Windows Store app (for Windows and Windows Mobile)” page, this topic isn’t visible (although it has multiple recent comments etc) until 1/2 way down the second page. This may be a filtering issue, nonetheless, although it isn’t your fault, the app is BROKEN and is not being addressed by anyone else in support!

145

I will share with you how I see the forum

I see this thread on page 2. I do not know what issue you might be having.

146

I also add that it shows last activity of November 2017.

I will ask the forum admin to follow up with our provider about that.

147

@ChuckPA said:
I also add that it shows last activity of November 2017.

I will ask the forum admin to follow up with our provider about that.

That is the issue! Although there have been multiple comments in December and January, the forum shows this topic as being stale and not commented on since November - unless otherwise proven, this smacks of censorship!

148

You park your car next to mine. I come out and there’s a new scratch.

By your logic, you’re responsible until proven otherwise.

149

@ChuckPA said:
You park your car next to mine. I come out and there’s a new scratch.

By your logic, you’re responsible until proven otherwise.

I (and many others) make a comment in a monitored forum, and there is no record of this comment having been made in the main overall forum monitor - please explain your logic?

150

And again, if I go back to my recent discussions, this forum doesn’t even exist!

151

I have limited access to forum admin but turned the thread OFF (yes, OFF) and back ON.

Please verify what you see.

152

I tried to reply with thanks, but it didn’t go through! Second time lucky?

153

You made it. :slight_smile:

You just experienced one of the many problems we all experience with the forum.

I went 2+ weeks without notifications for those threads I monitor. Try doing that by scanning the forums constantly?

May I request? Please do not assume malice when software/ forum bugs & other gaffs provide adequate explanation?

As for the issues with the product you’re experiencing, you know I have done all I can.

With that, I will now bow out of this thread unless directly summoned again.

154

I was just looking through the UWP release notes and the last time the app was given an update that wasn’t a hotfix was January 2017 (3.1.42 to 3.2.5).
So happy anniversary chaps! :smiley:

155

Woohoo - party time :trollface:

156

@ChuckPA Hi - a serious question. Would it be right to say that no-one at Plex knows much about the UWP appication, and that is why we aren’t seeing any updates to the software and why many issues remain unresolved?

157

Ouch…

158

@marcelhehle said:
Ouch…

Hihi… I only saw the comment and immediatley thought of Elan.

159

@foxprorawks said:
@ChuckPA Hi - a serious question. Would it be right to say that no-one at Plex knows much about the UWP appication, and that is why we aren’t seeing any updates to the software and why many issues remain unresolved?

@foxprorawks

I brought up this and a and another thread in our weekly staff meeting yesterday. We in Customer Support are well aware of the appreciation of everyone here so the answer to the first part of your question is “No, there are folks who do know the level of appreciation and need for clear answers and a definitive resolution one way or another.”

It seems there was some either miscommunication or misunderstanding about the desktop environment versus the Windows Phone environment. If I understand correctly, “Windows Phone” is EOL (as so declared by Microsoft). Whatever did happen / was misunderstood is moot. There finally is forward motion.

We were told the senior staff (product, engineering, and executive) staff are now resolving what will be done. Speculating what will come from that is a fool’s errand and tantamount to blowing smoke where the sun doesn’t shine.

Taking what we (CS) know, adding what we were told, this is, imho, the best news I’ve heard about getting a resolution for everyone here in a long time.

That’s all I have to report back to you for now. Still not what you’re hoping for but you agree some progress is better than none?

I have one small request? Should you disagree with me, please don’t beat on the messenger? I underwent AC joint excision surgery three weeks ago today and am still a ‘hurting pup’.

160

@ChuckPA said:

@foxprorawks said:
@ChuckPA Hi - a serious question. Would it be right to say that no-one at Plex knows much about the UWP appication, and that is why we aren’t seeing any updates to the software and why many issues remain unresolved?

@foxprorawks

I brought up this and a and another thread in our weekly staff meeting yesterday. We in Customer Support are well aware of the appreciation of everyone here so the answer to the first part of your question is “No, there are folks who do know the level of appreciation and need for clear answers and a definitive resolution one way or another.”

It seems there was some either miscommunication or misunderstanding about the desktop environment versus the Windows Phone environment. If I understand correctly, “Windows Phone” is EOL (as so declared by Microsoft). Whatever did happen / was misunderstood is moot. There finally is forward motion.

We were told the senior staff (product, engineering, and executive) staff are now resolving what will be done. Speculating what will come from that is a fool’s errand and tantamount to blowing smoke where the sun doesn’t shine.

Taking what we (CS) know, adding what we were told, this is, imho, the best news I’ve heard about getting a resolution for everyone here in a long time.

That’s all I have to report back to you for now. Still not what you’re hoping for but you agree some progress is better than none?

I have one small request? Should you disagree with me, please don’t beat on the messenger? I underwent AC joint excision surgery three weeks ago today and am still a ‘hurting pup’.

Hi @ChuckPA

UWP is not simply the Windows Phone environment, so it is irrelevant what happens to Windows Phone. The UWP app is also a desktop application - I have it installed on my Windows 10 PC.

UWP apps also operate, for example, on Microsoft Surface, third-party tablets etc.

Also, the Surface Laptop (and other third-party laptops) with Windows 10 S will only install apps from the Microsoft App Store - which in this case would be the Plex UWP app. Plex Media Player will not install on those devices.

Plex Media Player cannot sync files, whereas the UWP application does, so the PMP is not a suitable replacement for the UWP application.

In short, if Plex intends to abandon the UWP application, then it is also abandoning the Windows 10 platform, on all devices.

Perhaps you could pass that information on.

On a more personal note, I hope your surgery went well, and you have a speedy recovery.

Matt.