There have been reports of Android apps causing crashes for shared user accounts.
Please grab the logs ZIP 2 minutes after restartng and attach. I will look to see what’s there.
If it was a shared user account, the temporary solution, while Operations fixes the issue, is to remove and re-add the user’s sharing.
Didn’t check this one before going through the DMP process, so here it is. I’ll snag logs zip and scrub them next
017ae9da-4448-1ec3-3904fab0-705c7915.zip (55.3 KB)
FYI, I also removed and re-added every shared user, and the problem still happens
My issue seems to be related to a specific user connecting to my shared library.
In the logs, my crashes only occurred with this condition, not with any Android app accessing my Plex.
FYI, I downgraded to fix the problem. I know I’m not supposed to, but Plex was literally unusable, especially for my shared users.
Would love to know when the problem’s fixed so I don’t have to be vulnerable anymore to potential security issues that have been patched.
Bumping this one after a month…I’ve seen nothing in the changelogs to suggest this is fixed, and no movement on the linked issue either.
Can I have any confidence in upgrading that this isn’t going to break my Android players? Downgrading was a HUGE pain. And now I’m wide open on the security problems that Plex has had over the last few weeks as well…
I’m sorry that as a paid Plex Pass customer that I’m a little frustrated at the lack of functionality here.
I’m confident it’s a Plex issue because I can repro 100% of the time on certain versions and 0% on other versions. I don’t use 3rd party apps, everything I’m doing should be a supported scenario.
I could be mistaken, as I was trying a bunch of the different suggestions here from moderators simultaneously, but I believe that downgrading either lost me libraries or shared users, and re-adding them was a pain (especially for the non-technical users who have to set up their clients again). Apologies if this doesn’t actually happen when downgrading, again, could be mistaken.
So yeah, sounds like I can “just try upgrading”, but it’s really disappointing to have this support experience within a month of dropping $100+ on Plex Pass lifetime. And it doesn’t really feel worth my time to do so when I’m still seeing issues like this pop up on latest versions: Plex Media Server keeps stopping after new update - Plex Media Server / NAS & Devices - Plex Forum
It’s even more disappointing that the mod in that thread suggests that there’s no issue with downgrading when there’s gaping security holes in the version I’ve been forced to downgrade to. I’m being forced to choose between a version that functions in basic scenarios (literally just using any Android client against a Plex server on a supported platform, Synology) or being secure.
I’m not sure where we got off the rails here, but I just want to start by saying that I’m really trying to provide context in good faith. Yes, I’m frustrated by the lack of response, but I live and breathe full time on on your side of the fence (specifically supporting open-source software in the enterprise), so I completely understand the frustration of dealing with someone who’s not providing good repros. I also understand that I’m not entitled to support–after all, I’m sitting here on a community forum talking to unpaid volunteers (thank you for your time)–but I think in my shoes you can understand my frustration. I’ve used Plex unpaid for years, and within 1 month of buying Plex Pass, it becomes unusable for me. Not great timing…
To address your original question on downgrading: I’m mis-recalling the pain of downgrading, because I tried some other suggestions from this thread (like removing all shared users and deleting/re-adding the libraries) BEFORE I downgraded.
However, downgrading to 1.21.0.3711 fixed my problem completely. Prior to downgrading, even with the other mitigations, the problem repro’d 100% of the time: namely, that connecting from an Android client kills the server process on the Synology. If I started it and started a video within a small enough time window (usually <1 min), I could start one video, but then the process would die again when the next video queued up to start.
As for whether it’s a hang or a true process termination: I haven’t SSH’d into the box to confirm whether the process is still running, but the DSM UI indicates that it’s stopped because the Package Center UI changes from “Open” (with drop-down options to Stop or Uninstall) to “Start” (with a drop-down option to Uninstall), as if it’s not running at all. Again, clicking Start and racing the Android client into the UI works for one video, then repros again after that.
All of this happens 100% of the time on 1.21.1.3830, 1.21.1.3842, and 1.21.1.3876. It happens 0% of the time on 1.21.0.3711 (which is what I’m running now). I’ve been monitoring release notes since 3876, and I haven’t seen anything wrt Synology or crashes in the context of what I’m seeing.
Plus, this guy’s hitting what looks to be a very similar issue on 1.21.4.4079: Plex Media Server keeps stopping after new update - Plex Media Server / NAS & Devices - Plex Forum
Just want to reiterate: apologies if we got off on the wrong foot. I’m doing my best to be objective as possible here.
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