Server Version#: 4.51.1 (Windows 10 x64)
Player Version#:8.13.1.23036 (NVidia Shield TV)
Plex TV is not able to play certain files. When I try to play such a file, the app crashes and Shield TV goes to its home screen. The file is M4A (aac) music file. I’ve tried converting the file to mp3 and the same happens.
I understand that something might be wrong with the file but all other players could play it.
Here is a zip containing such a file and the player logs that happened while I reproduced the bug : http://s000.tinyupload.com/?file_id=35074604501438475757(SHA256: F697F0625BF3F3B35FC856EE1926A3B590C4339B7040CFEAAA3D1C11A8249D49). Unfortunately, I don’t think any log line is relevant. Instead, I think we’re just seeing the app booting post crash. The file will play the file on any other player I tried, including Plex web app. I’ve posted the issue on Reddit r/plex and people could reproduce the bug.