Plex Updates always require I reset up my media server

General Discussions
1

Whenever I update my Plex Media server, my previous setup will no longer be reachable. Let’s say my PMS was “My_PMS”. After the install, it will tell me it found a media server “My_PMS” and asks if I’d like to connect. I connect to it but then the plex interface shows I have two My_PMS servers. One is unreachable and the other is a brand new server with the same name. I then need to set each library, scan and figure out how to remove the old unreachable server.

Any of the remote players also need to reset up. This is a royal pain! What am I doing wrong?

I am on the latest server, on Windows 10 (also current). 1.18.0.1913 is the current Plex server version.

2

Are you running your Windows in a special security mode?
Are you accessing your Windows only per remote desktop?
Do you use any type of “Registry cleaner” or “Privancy enhancer” software?

3

No, I use none of those.

4

How are you updating?
Please describe each step you take.

You are not using software like CCleaner or Revo uninstaller, right?

5

I open the plex web client on my win10 computer and it indicates it has an update to apply. I click to apply the update. Once it is complete, I open the web client again and it indicates it found a plex server. I select it and click to associate it with the server. Then it prompts me to setup all the media libraries like it’s new.

6

oh, no CCleaner or revo uninstaller. It’s a clean install of win10. I rebuilt an old laptop with a fresh installation of Win10. The only thing on it is Plex. Full disclosure, I run Plex as a service using plex service tray. The service runs under a Win10 User account, no admin privileges. I have had to update the media folders running it as a service and running it without the service.

7

AFAIK, you cannot use the inbuilt update mechanism if you run as service.
Try

  • download
  • shutting down server and service loader
  • run the installer manually from the Plex data folder/Updates
  • startup the service loader
8

I have un-installed the service so I’ll have to try doing a regular update next time. If that works, I’ll try to run as service again and follow that upgrade procedure.

thanks.