Im the only one with an account and she is a manged user. According to the details I thought it would be me getting the remote watch pass on my account then any managed user would be part of that.
So she would log on the way she always has ok her tv…click her managed user icon and be sorted
Or have I mis understood how remote watch pass works?
Yes, any managed user in your account has the benefits of any subscription or pass. So if you get the remote watch pass, your kid should be able to watch the same media flawlessly. If they are taking the TV itself that has the Plex app, then they won’t need to change anything on the TV, it should automatically seek out and connect to your server for viewing.
That is all assuming that you manage to get remote access working. This most likely requires port forwarding. And if you are behind a CGNAT (some ISPs use this, which prevents you from doing proper port forwarding), you would need to work with your ISP to fix it (most likely requires paying a bit more per month for a “fixed” or “public” IP address).
A good test for remote access, when you purchase the remote pass, would be to put your cell phone on cellular and attempt to connect to your server with the browser or phone app. If those work after disconnecting from Wi-Fi, then remote access works, and should work nearly anywhere.
Note: most clients by default severely restrict their OWN quality that they request from your server when remote. If your server’s upload is high enough, there is no need for this, and you can go into the client settings to remove this restriction.
My house has 1 account. Me. All the tv the apps log into that account and my kids are managed users only. This bit from the FAQs suggests it would work.
I get the remote watch pass on my account and as a managed user she can access remotely? As its my account remotely accessing.
Does my Remote Watch Pass extend to other accounts accessing my Plex Media Server?
Generally speaking, no. Our optional Remote Watch Pass subscription applies only to the specific account on which the subscription was started.
If you’ve added Managed Accounts to your Plex Home, then it does apply when switched to those Managed Accounts in a player app.
I could try the 14 day free pass to try it but was hoping to get clarity here.
Now working. Used good ol google Gemini to suggest why plex couldn’t transmit remotely. Gave me instructions for my isp and router to open ports correctly.
Good to hear! The Plex server will try to “punch a hole” through the router automatically if you have uPnP (Universal Plug and Play) enabled on your router. If you do, Plex will send a request to the router to open the port automatically.
Since anything inside your house can open this port for external requests (including a virus), it’s considered bad security to use it, so I expect most routers have it turned OFF already. I’d recommend leaving it off, and just doing port forward manually, as I suspect Gemini suggested you do.
going to see if tv any different