Same problem in my set up (HDHomeRun + Synology NAS + Apple TV).
I can not play any Live TV channels. I can play films and recordings but no Live TV on my Apple TV.
Everything works fine with the Plex App on my iPad.
AND I can not stream from my iPad Plex App to the Apple TV Plex App. Once upon a time this worked, but unfortunately not anymore.
Any help his highly welcome!
(I just installed Apple TV Plex App 8.7(1), still the same problem like before with 8.6)
I have the same problem (not being able to play Live TV using Plex Client v8.6 on Apple TV. The one difference I see in my configuration from most of the listings in this thread is that I am using Plex Media Server from a Synology NAS, instead of the Mac Server.
I have tested the current version of the Windows client and have no problem watching the live tv. This was not an issue with the v8.5 client.
One thing I did not see specified in some of the posts was the Tuner being used. I am using a Silicon Dust HD Home Run Quatro integrated into the Plex Media Server. Their client, which is not as nice as the Plex client, does work normally.
The testing I have done has proven the Plex Client v8.6 on the Apple TV to be the problem.
Thanks,
Plex Still Useless for three (3) weeks now with absolutely no sign of remedy.
Plex for Apple TV still can not:
Plex users have no remedy.
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There is a trivial temporary workaround to restore functionality to Plex’s paying customers that only Plex can effect—post Plex for Apple TV 8.5 as a different app (than the current version 8.7), naming it, oh say, “Plex_8.5.”
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“Failure to read or recognise this is really just being stubborn,” or worse, grossly negligent.
I’m still awaiting a sample file that replicates the issue. Until you provide that, it’s going to be difficult for us to identify what the issue is.
As I mentioned two weeks ago,
By accident I found the thread Live TV does not work with Apple-TV - #4 by Stevenson-Price
The work around changing both settings Auto Adjust Quality and Use Old Video Player to “Off” solved my problem.
Which did you have on? Or was it both?
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As I wrote in my original post more than three weeks ago, and repeated many times in this topic, Plex for Apple TV app 8.6 and 8.7 can not play OTA live TV shows sourced from a SiliconDust HDHomeRun HDFX-4K that are not being recorded, nor OTA live TV shows that are being recorded. One suspects that the former, at least, is not dependent upon recorded show file format.
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No previous Plex for Apple TV app version that we have use had these problems.
Other Apple TV users have posted experiencing this(these) versions ≥ 8.6 bug(s).
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As I wrote two weeks ago, either Plex for Apple TV app 8.7 and or PMS for Mac 1.28.1.6018, have decreased the severity of the 8.6 failure-to-play-recorded-HD-shows bug:
Since then, I’ve had very little opportunity to test. (My wife was urgently hospitalized for several days and is still struggling.) She does not recall any playback failures after I installed 8.7 + 1.28.1.6018, however, I noticed she’s largely written-off Plex since it can’t play live TV (and she’s was unable to watch anything for the last week). She, like jrwhitt2 (thank you for your post), mostly now watches live TV, necessarily using the Apple TV HDHomeRun app, which works fine.
She did just successfully play one ABC news HD recording. (If I get a chance to isolate playback failures, I’ll report herein.)
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I understand—truly I do. (See my pompous postings above.) It is indeed unfortunate that your employer has not provided a means that you (and I) reasonably need for debugging recording playback issues, a mechanism for the uploading of meaningfully-sized video files (ie, larger than 30MB). That’s not your fault (I presume), but neither is it mine.
Like with the moral failure to restore version 8.5 to the Apple TV app store, Plex can, but chooses to not, trivially solve this problem: increase the forum upload 30MB limit, or provide a private upload link (eg, FTB). This is not hard to do. I actually ordered fiber in part to facilitate such uploading; Plex has done nothing that I can see.
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The bigger picture is worth noting. There are no free lunches.
By ignoring conventional design and release processes, support mechanisms, and bug tracking (ie, what works for most software companies), Plex has dramatically reduced its market largely to nerds (I are one) and nerd wannabes. There is no possibility that my wife (a very smart, extremely well educated lady) could be your customer by herself (ie, without resident nerd-support).
Plex has the potential to be of great value to consumers, yielding extraordinary profits, but . . .
. . . the jack of all trades is the master of none.
1 January 2007, the cell phone market was considered to be a textbook, classic mature market, with annual sales of phones projected to exceed 1.2 billion. RIM was the reigning “smart” phone king. One product announcement, followed by its 29 June 2007 release destroyed the entire market economic order. The last time I checked, almost 60% of all mobile phone profits are earned by an imperfect company that merely tries to act with excellence.
That could be Plex ( . . . and the reverse could otherwise occur—RIP RIM—alas, I know it well).
Plex for Apple TV app 8.7
PMS for Mac 1.28.1.6104 (released 17 Aug 2022)
Plex Still Useless for more than three (3) weeks now with little sign of remedy, which began upon the Plex for Apple TV app update from 8.5 to 8.6 (ie, ≤ 8.5 did not demonstrate these catastrophic bugs).
Plex for Apple TV player app still can not:
Plex users have no remedy.
Why hasn’t Plex reposted version 8.5?
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Plex for iOS 8.5 and Plex for Mac 1.52.1.3195 can both
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¹ I just now tested playing four 60 Minutes Season 54 recorded episodes:
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² However, when I played the silent video for a while, then rewinded back to the beginning, the audio did play sync’ed to the video.
We want to help you, but we’ve asked you for information so that we can progress this, but you refuse to provide it, because you don’t want to use Dropbox or Google Drive. We are not going to re-invent the wheel, because you don’t want to use an existing service, nor are we just going to open up somewhere for people to upload to via FTP. If you’re not willing to work with us within the constraints we have, then we cannot help you.
No, there’s been no demonstration of any attempt to help that whatsoever.
You have consistently focused upon one, seemingly unrelated of the three (3) catastrophic bugs, that I’ve posted many times has been partially resolved.
Live TV can not be played, neither while a show is being recorded or not. Those are the two primary issues.
You have not responded with one single remedy, nor even acknowledgement of having read the many reports of these two bugs rendering Plex useless.
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Your statement is simply false.
I have spent hours testing, looking for workarounds and failure patterns, carefully reporting in detail, capturing and submitting logs occurring during each of these bugs.
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I wrote long ago:
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I’ve already addressed Plex’s failure to provide an adequate means to upload large files.
You have it exactly backwards. I am the paying customer. Plex has broken the software that I have licensed. Plex can temporarily fix the problem trivially—repost 8.5.
It is not my responsibility to “re-invent” the [large file upload] wheel that Plex has a duty to provide. It is not my obligation, nor do I have the time (my wife almost died in the last week) to research the security, cost, nor use of some arbitrary third-party service. You presume that your customers’ security, money and time have little or no value. I, and presumably other Plex customers, paid Plex money to provide solutions, not problems. That’s great potential of software—one person or organization solving many users’ common needs.
(By the way, most consumers wouldn’t have a clue as to how to use macOS Terminal software and navigation to split a recorded video file.)
Plex should have created a mechanism that consumers (not just nerds) can reasonably use to select problematic content and or log files that Plex software can then split, if needed, and upload privately to Plex. Such Plex UI almost exists in its entirety now. Plex, it seems, already can serve (ie, upload) files. Obviously, the additional work to do, but that’s the right way.
You, and it seems Plex, are stuck in a classic technology-centric paradigm. Valuable products are user-centric. 70% of mobile browsing was from iPhones within 4 months of its 29 June 2007 release. The 2006 mature cell phone market leaders, RIM, Nokia, Motorola cellular, . . . , are all gone, because they were stuck in the wrong paradigm. Apple is now conservatively worth more than a trillion dollars because it tries to be user-centric.
There can be no remedy until we find the cause of the problem.
You are always welcome to directly message any mod/employee logs if you don’t wish to post a link to logs/files publicly in a forum topic. You can do that by clicking on their username/avatar and then clicking message button.
As far as size of sample file. the good size it referenced was, as it stated, only a “starting value” as many issues can be found with smaller file. If an issue requires a larger size to reproduce then folks can make a larger file. That size starting value recommendation had nothing to do with the upload limits on this forum.
Under the “What to do with a Sample File” section of that doc also stated that using Google Drive, drop box etc are the best ways to get them to us. Google Drive’s free tier gives you 15GB of space. If you don’t want to use that or some other free storage solution that is fine. I understand not wanting to make accounts for things you would never other wise use. Possibly some else here also experiencing the issue would not mind doing so. It will likely take longer to diagnose without.
I had “Auto Adjust Quality” ON. “Use Old Video Player” was OFF. So I had to change only one setting.
Alsfeld,
Thank you for taking the time to post your finding, which was very helpful.
Like you, our settings were Auto Adjust Quality [ON] and Use Old Video Player [Off]. I don’t recall changing settings—I think those were the defaults.
Upon changing Auto Adjust Quality to [OFF], I was positively able to play OTA live TV, both for shows not being recorded for shows broadcast in 1080i, 720i and 480i, and the one 720i show being recorded that I had time to test.
I did not have time yet to check the playback of recorded shows.
My wife says that Plex [for Apple TV app 8.7] failed when she tried to watch the OTA live TV evening news. She is watching the news with the Apple TV app HDHomeRun now, so I can not re-test.
Earlier, I had tested playing all three major network affiliates successfully, but I did not watch for long in each test. (With Auto Adjust Quality [ON], no video, nor audio occurred, even momentarily.)
When my wife and I re-tested playing the OTA live TV station that she reported failing, we were able to play the channel (ie, it did not fail). I will test more when I have access and time.
I have successfully tested playing most of the 59 OTA live TV channels our HDHomeRun tuner receives, when Auto Adjust Quality is set to [OFF] for shows not being recorded.
Unfortunately, most of the shows being recorded are re-runs, so Plex refuses to record another copy. The two cases I contrived did play successfully.
The recorded shows that could not be played at all or were missing audio that I found were able to be played when Auto Adjust Quality is set to [OFF].
The contrary was also demonstrated. When I set Auto Adjust Quality back to [ON], OTA live TV would again not play, nor could I play the found problematic recorded shows.
I think, but am not sure, that 8.7 did not improve any aspect of these bugs. The recorded HD shows that I was able to play (with Auto Adjust Quality set to [ON]) had all, it seems, been partially played. If I rewinded such shows to the beginning, they would not play (with Auto Adjust Quality set to [ON]).
The reverse was also demonstrated. 60 Minutes S54E51 that I reported in a previous post failing (with Auto Adjust Quality set to [ON]), could be played (with Auto Adjust Quality set to [ON]) if I played the episode for a minute (with Auto Adjust Quality set to [OFF]).
I conclude that Plex for Apple TV app 8.6 (and 8.7) became completely incompatible with Auto Adjust Quality set to [ON].
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