Plex Web App won't connect to server following server update - 1.32.0.6950

[dhosein]

I’ve updated my Plex Server (located on a Synology NAS) today from 1.31.3.6868 to 1.32.0.6950.
Following the change, the plex hosted web app will no longer connect to the server, complaining about secure connections settings.

The setting/network/secure connections is still set to ‘Preferred’ and not ‘Required’. ‘Disabled’ is not an option that is present.

The server itself appears to work fine. Locally installed Plex connects fine. Plex HTPC connects fine. It’s only the web app that’s having issues.

Is there something I need to do to fix this update?

[bjs59]

I believe this is related to Plex now using a newer version of OpenSSL, which is responsible for authentication.

I just ran across the same thing on my FreeBSD system. I can install the newer version of OpenSSL from the FreeBSD ports tree but I don’t know what you can do running Plex on a Synology NAS.

This has recently caused various problems across different platforms. Hopefully someone else will chime in and give you a solution for your platform

[Pathology3]

I am also stuck with this issue now. I recently updated and suddenly I have no remote access other than my phone. Any web browser has now completely stopped citing security issues. Please help…

[ChuckPa]

Linux Tips

OpenSSL v3.0.0 and PMS. For those using their own domains and certificates with PMS , PMS 1.32.0.6865 and above updates OpenSSL from v1.1.1 to v3.0.0 . (changed the numbering scheme in the process) The consequence of this is OpenSSL v3 removed several “less secure” encryption methods. The impact on you, if you’re using an older distributions where openssl v3 is not the default, if not already doing so, you will need pay special attention to how your certificates are generated As example,…

[dhosein]

Gotta say, none of that tip about OpenSSL and PMS means anything to me whatsoever - other than the heading being Linux.
Nothing in my set up is running linux that I know of (unless the Synology NAS is running linux by factory default?).

[ChuckPa]

@dhosein

Synology NAS is using Linux

When you get a chance, Restart PMS, and then grab the logs after you’ve tried to access it a few times.

I’ll look at the zip

[ChuckPa]

FOLKS:

For those of you who are having major difficulties with 1.32.x —

Downgrade back to 1.31 and hold there until things sort out.

There’s no need to be “bleeding latest and greatest” version here.

[Luq07]

How do I downgrade?

[ChuckPa]

To downgrade on Synology:

1. Unstall the package
   – Use the “Uninstall only” (KEEP) option

2. Install any lower version (within reason so the DB doesn’t blow up)
   – Allow the DB to reorient itself after installing.

3. Normal operation will return when DB maintenance is complete.

[dhosein]

I’ve not changed anything yet - but seems the web app is now working correctly. Guess it just took a little longer to pick up the update?

[ChuckPa]

unlikely. but with the new certificates processing at Plex.tv ???

[80m]

Chuck, thanks for the info. You helped me with a downgrade several months ago and it fixed up my issues.

If you have a moment could you please send me a PM? I don’t want hijack this thread.

[feld]

on FreeBSD 13.2:

I had to rollback to 1.31.x and go delete the certificate file at /usr/local/plexdata/Plex Media Server/Cache/cert-v2.p12 which allowed the Plex server to start working again.