Why are you not responding? Do you not see this outrage?
What is going on here? Are you trying to run your company straight into the ground???
YOUR CUSTOMERS ARE TRYING TO TELL YOU SOMETHING - THE NEW UI IS TERRIBLE!
Kids - cannot use it
Elderly - cannot use it
Adults - STRUGGLE to use it
Plex has always been sacred ground. WHAT ARE YOU GUYS DOING??!? LISTEN to your customers PLEASE!
I created this poll.. words talk but numbers scream
Many feel as you do. Changes really need to be made….
Plex no longer cares about customer feedback.. Plex no longer cares about their customers. Many are switching to JellyFin or Emby and I am one of them… for this reason.
Plex leadership, the cowards that they are, has abandoned the community forum. It useless to even think they will back off their plans.
I agree. I’ve had issues going back to 2020. I have never received a solution, and it seems like they just hope the problem will go away. I’ve been without my server since Jan 08/2026, and neither TM or Plex have seemed concerned about getting me up and running. There is no difference from now and 5 years agos Sad.
You seem to have a very active interaction with Plex developers in your other thread. Seem they’re very engaged and concerned about getting this to work for you (I don‘t know about Terramaster).
Maybe, I jumped the gun on calling out Plex leadership lack of involvement in the community forums. It seems to be Plex has been having issues since 2023 with their direction and keeping the ship from sinking… Information I gleaned from AI – would the plex leadership team care to reply with a response for the community’s concerns?
As of January 2026, Plex is not currently going out of business, though it has recently undergone significant financial and structural shifts that have caused concern among some users.
Plex has undergone multiple rounds of layoffs since 2023, primarily driven by a downturn in the advertising market and a strategic pivot toward profitability.
The most recent and notable staff reductions include:
January 2026: A new round of layoffs was reported as of January 17, 2026, impacting approximately 8 employees. Reports indicate these cuts further affected the desktop and personal media server teams.
July 2025: Plex laid off approximately 16 people (roughly 12% of the remaining staff). This round targeted positions from the VP level down and reportedly left the Personal Media Server (PMS) engineering team with only two people, down from five prior to 2023.
June 2023: The company’s largest single reduction involved laying off 37 employees, or 20% of its workforce. CEO Keith Valory stated this “significant reduction in personnel expenses” was necessary due to a volatile and depressed global advertising market.
Engaged yes, solutions, not so much. I’ve got no add-ons, only single manuf. approved app, latest and greatest versions of everything.
And yet, getting an approved app to run on approved hardware and OS, that has resulted in extended downtime and data loss, hasn’t been achievable.
I would prefer less engagement and more solution
I have been saying for a long time now that the PMS was probably on the chopping block as they moved towards VOD “profitability” (which is an oxymoron as we all know). Plex has mostly continued to gaslight us and say that the PMS isn’t going away despite all the evidence to the contrary. And I guarantee someone from Plex will come in here and tell me I’m wrong again, but we’re not idiots. I’ve personally worked at many VC funded startups that vanished once the company was sold and the investors made a profit. That’s all they care about. I’d be willing to bet they are currently entertaining selling the company and walking away. Reducing the headcount prior to sale is the best way to get maximum profit for those remaining, usually the C-Suite.
Agree !!!
IMO, regardless of the reasons behind decision and change, making UI changes that are largely disliked, and causes significant accessibility issues isn’t going to help popularity, adoption or loyalty. There is no planet where this is beneficial to the company or the users. This decision is such a poor one that the public is literally BAFFLED as to what the issue is… is it the devs, it is leadership, NOBODY seems to know because of the radio silence.
This company has to be in shambles because it is clear that it is going down the tubes.. and it is really sad because there IS a way out of this. There IS a BUSINESS MODEL that could save the company.. but losing subscriptions and turning away loyal customers isn’t it.
Maybe lifetime subscriptions was the issue.. and I can understand how many of us paid YEARS ago and haven’t given a dime since… but like I said above, there is still a way to turn a profit without ruining what was built. .
Is someone going to step in and do something or is this the end? #sad4plex
What evidence?
All their work to introduce the new transcoding stack, and yes… also the new-experience apps is evidence that they’re about to shut down PMS? That sounds much more like a wild speculation. But that’s just my two cents.
I doubt anyone will call you an idiot.
I’m just surprised we now all go for “because the AI said so” (but maybe that’s just me seeing too much AI hallucination at work). Suppose we’ll get a lot of funny essays if we keep asking AI what companies might go out of business.
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In my personal opinion… as helpful as it might seem to get confirmation of your opinion from a poll. Keep in mind you primarily posted that in places where people already agreed with you. Still, there’s only 300 votes (probably a few more by now) and even among those 300 there’s 25% expressing they like it. Still… 75% agree with you, but you seem to have a very limited audience for this poll.
As for this thread in general.
I don’t see a problem in you expressing your frustration. Though, I suggest you try to keep it within the forum guidelines and refrain from calling individuals names (while on the other hand expecting those to swoop in doing penance).
While I agree AI can produce material that needs verification, where is the hallucinations that AI presented on Plex’s staff reduction? AI is very good at research and will let you know if it can’t back up its thoughts if you challenge it’s research data.
The reductions in PMS engineer and development staff has reportedly seen a significant reduction over a three year period in the PMS (Plex Media Server) BU, to the point where only minimal fixes and enhancements can be addressed. One with experience in the software industry would say the development efforts in PMS has switched to maintenance mode.
Let me add, the Plex team did introduce a significant change to PMS, updating fmpeg core to v.6.1 in their beta program. It has caused them quite a bit of issues and I suspect whoever is left on the team has their hands full and are quite busy working on those enhancement issues.
Kudos to the team for taking on that task of modernization.
Here’s the part I don’t understand… the old UI is done. It arguably doesn’t cost Plex a dime to just restore the option of the old download with the older UI. Why is it so difficult to allow us to have a choice between using the old or the new? Wouldn’t this be a WIN/WIN solution for everyone? This would also give Plex direct feedback as to which version their customers are using. What’s the motivation to force using one UI over the other here?
Not everyone wants to live in yesteryear 
I think I get where you’re coming from and what you’re aiming for.
In my experience, this might work if you’re dealing with some open source software project (someone just keeps hosting a project) – but not with commercial software. Even if they no longer actively develop that version, it could cause some interferences or liabilities (imagine there’s a severe vulnerability… even if they will no longer fix it… there’s consequences).
It’s not totally impossible to do it, but most companies decide against it because it’ll still distract their resources and create new obstacles.
What might seem like a win/win to you, isn’t necessarily a win for Plex (as a company).
