Q: What is Plex Pass? And can I use it to watch Plex ad-free?
A: Plex Pass is our premium subscription option designed for our users looking to get the most out of their own personal media via their Plex Media Server. We do not currently offer any option for watching Plex-provided content without ads.
So, in your own words, you’re saying that the entire purpose of the Plex Pass is focused on our own personal media? And you recognize that the server is ours, not yours. Great! We all agree and can (and have) backed that up with our dollars.
@tom80H
Sure, I can provide more context in case it wasn’t apparent based on the theme of most discussions here recently.
In March, Plex released a “new experience” that has destroyed a lot of trust with thousands (if not tens of thousands) of Plex customers. These forums (and many others), along with App Store ratings have made that obvious.
As part of this “new experience”, the personal media of paying Plex Pass customers has taken a back seat to many of Plex’s own priorities that don’t align with customer value, or with the entire reason the Plex Pass exists (according to Plex’s own statement above, which I agree with).
The question I asked is whether Plex’s leadership team realizes they’ve lost their way, forgetting the purpose people subscribed to the Plex Pass in the first place, which funding made the existence of the company even possible, I’d suspect.
Rather than spending time repeating everything that’s being said, I’ll link to many of the comments I’ve made in other threads, as well as some screenshots from recent App Store reviews (the same themes are found in them as well).
I would appreciate any insight you have regarding the additional context I provided and the problems I’ve described.
I’m concerned my extremely large investment in time, money, equipment, and social capital has now gone to waste.
When will the madness end? The current course does not seem salvageable, and trust is being damaged increasingly each day. We’re nearing a breaking point.
My only insight was that I wouldn’t have read that from your original post.
Not much to add beyond that. I can see many complaints but I’ve also seen almost weekly releases with fixes.
@tom80H
Thanks for the response. To be clear, these are far more than complaints. They provide a very clear picture and a call to action by Plex to do more than charge ahead with their plans regardless of user feedback.
Even after the “fixes” have been released, the user feedback and 1-star reviews continue. Why do you think that is?
Does the Plex team understand that it’s not just the technical issues that are the problem? Those are huge problems to be sure, but the FUNDAMENTAL design changes are much, much worse.
The fact that you call all of this complaining highlights the massive disconnect. These aren’t complaints. They highlight a view of reality that keeps getting dismissed by the Plex team.
I appreciate you. You’re a good egg. Sadly, you’re yelling into the void. Tom’s response is how he’s always been and it echoes the same type of attitude we get from the employees. He won’t engage in honest conversation. Keep doing your thing, just know this.
I appreciate the encouragement. I’m still hopeful someone at Plex will wake up someday soon, truly begin to understand the world as we experience it, and then take meaningful action to correct this course.
The CEO interview video included in the context above is a an eye-opener and a pretty good standard to measure against. It would be amazing to get back to that.
Even though it’s been relatively quiet in the forums, the anger and disappointment consistently rages on in the App Store reviews. Here’s a small sampling from just the last week…
Plex, rise up and eliminate the arrogance and ego that’s permeated your organization so that you can re-connect with and serve your actual paying customers who once loved you, your company, and your product.
