It has been at least two weeks now since Plex said that they had no intentions of changing the new experience or rolling it back. Two weeks of silence. In that time the dissent grows. Your followers leave. Your trust erodes.
So I am asking, are you going to respond at all to any of this? You said no and we’re pushing back. Will you listen to your customers or will you continue to give us the silent treatment until you feel validated that you’re doing the right thing?
I haven’t left for a competitor yet simply because I don’t have time right now. I have however frozen updates on all of my stuff that hasn’t already been affected. I will not be updating anything until there is a better resolution or I have time to move. I am not the only one. Read your forums. The locals are very upset.
Plex has made their decision. It’s time to adjust or move on. We’re now half a year, literally, into the new experience (longer if you count the beta betas). They’re not going to backtrack now. The good news is that you have choices. I don’t personally think either is suitable as a complete replacement (more as a backup), but that’s just my opinion.
There are some rough edges, but the latest betas, on all platforms, are showing promise. Stability is much improved with every release. If it’s just the new UI you can’t deal with, then I fear you’re flat out of luck.
Personally, I like the new interface. It had some serious navigation issues early on, but now focus goes where I more-or-less expect it to, and Live TV is stable. I know folks with multitudes of libraries are not finding it pleasant, but Plex has been counseling for years to slim down the number of libraries and use other means (collections) to organize things.
i’m getting really sick and tired of the Plex sympathizers telling us to stop whining as if the only issue we have is the way the new interface looks. That is not the core problem we have with this update. The issue that the majority of us have is in the usability of the interface, specifically for elderly and disabled people who are extremely struggling with it.
But beyond that the fact that they released it while removing core functionality. They literally removed core functionality and said oh we’ll put it back in later. What the hell!? What company releases an update to their software and simultaneously removes core functionality from it and says oh we’ll just put that back later. No. That is unacceptable.
We are paying customers. We are paying for a product that has been Nerfed. And we all know how long it’s going to take Plex to get those features back into the app. They’re dev moves like snails. It’s going to take years to get the functionality of this current app up to speed with the previous version. That’s just facts.
Now they’re just going completely radio silent in the forums. There is weeks of outcry from hundreds if not thousands of people and they are just not responding. This is the most unprofessional behavior from a company I have ever seen. Even Sonos had to wear with all to make an announcement, and admit their mistakes sorry. I’m over it!
Sure I could move onto something else. But until this release came out there wasn’t anything better than Plex. And right now I’m at a point in my life where I would like the product I paid for to just work the way it worked because I do not have time to move to something else right now so stop giving me this Plex apologizer BS and just let the people who are upset be upset. OK, thank you bye
I know there are many, but I think it is time to identify an official thread that we can link everyone to, that will help them explore other viable options (Kodi maybe IDK, many now need a crash course). If this UI is not going to change then it is time to foot-stomp! I do not want to nor will I be using this product as a solution for my family. I don’t give a $h1t that I have a lifetime plex pass if this company is going to do this to their customers and CLEARLY NOT GIVE A CRAP then I no longer want to support and utilize this company anymore. I have been a Plex supporter for a very long time and my entire family used to use it until THEY COULDN’T FIGURE IT OUT. It is the least intuitive interface I have ever used BAR NONE compared to anything else! This is causing them to EXIT PLEX AND NOT USE IT… How stupid do you people have to be to WAKE UP AND SMELL THE COFFEE!
Don’t you think some Plex users here are also pretty sick and tired of all the constant Plex bashing that’s been going on because of the new experience? I mean most users here have a laundry list of things they’d like to see fixed/added/changed with the new experience and Plex overall. But all of that is getting drowned out because a very vocal minority are just bashing Plex because of the UI change.
As someone with non-tech savvy parents and one who is disabled and has trouble with hand use, lots of collections and playlist that you can “pin to home” are super useful if they feel overwhelmed or have trouble navigating the libraries. That way as soon as they open the UI they have something right up front for them. Maybe take a look at Kometa as well for deeper editing and collections.
Only they did respond, but you are just not accepting the answer they gave. The dev said “we have no plans to revert back to the old app”. The answer does suck as I prefer the old app as well but it’s the decision they have made for now.
I wouldn’t lean too hard on the Dev team. They were likely doing as told. Even so, they’re likely also proud of the work they produced even if it’s off the mark for the audience.
I develop stuff. It never feels good when the receivers don’t like what cost me hours to chug out… but… it happens. They’re really not responsible for the communication gap between what they were told, and what the customer wants. That’s on Management.
I take exception to this. I’m in no way a Plex sympathizer. I’ve expressed my problems with Plex in multiple ways, specifically with the transcoder and with EPG data. I in no way think they are perfect or deserve a pass. What I’m suggesting is that you’ve made your point. Over, and over, and over, and over, …
There were (and are) flaws. But Plex has chosen a direction. You’re either willing to adapt or you aren’t. If you aren’t, then you should move on. If you are, then be constructive. All you’re doing now is contributing noise. It doesn’t help.
Maybe you think the noise does help. And that Plex is going to somehow backtrack. They’re not. The sooner you come to grips with this the better.
Learn the new interface. Learn to teach it to your users. Stop with the wailing and gnashing of teeth. You’re no longer “super secret.” Your agenda has been discovered.
And, to be clear, if I were a moderator, I’d moderate every one of your posts which weren’t specifically relevant to a feature or a bug directly into oblivion. Lucky you.
Wish these guys would do some research before calling people Fanboys. Its health complaining as long as it is constructive. Unfortunately too many are distructive, shooting down good folk only trying to help.
Really if there this upset with plex, just move on to greener places or something similar.
so we should say nothing about something we clearly do not like or want? What kind of sheepish advice is that? Just lie down and conform… NOT… This issue IS going to hurt this company and we are the people trying to stop and avoid this… once again, LISTEN to your customers
I hop in here almost daily, and I can see new posts from unique voices showing up each day. Sure, the complaints aren’t new. Its all stuff we’ve heard before, lots of which I’ve likely said a few times as well.
I encourage these users to be vocal, but also respectful. I’ll even throw a comment or two to let them know they’re not alone in their frustrations. I dont think being quiet is the answer.
Whether or not they change direction remains to be seen. I’ve been around long enough to have seen it happen once before and the results were far superior to what they were originally trying. Will history repeat itself? I truly hope it does.
I love Plex and I don’t want to leave. I just don’t like it very much right now.
That’s just it. They’re fulfilling the former and failing the latter. There is no respectfulness. Folks are just braying and spewing vitriol repeatedly. The same folks.
And any time someone with a different opinion chimes in to voice their opinion, or God forbid, help with an issue, they’re labeled a troll and shouted down as a Plex sympathizer.
These forums (forii?) used to be a place where folks could reasonably agree to disagree. It’s now become a place where you agree or frak the heck off.
All I’m suggesting is that folks do their blood pressure and mental health a favor. Move on, or learn the new interface. Sure, express your perspective, but maintain some decorum while doing so. But everyone comes here with guns’a’blasting immediately. It’s extremely rare that someone asks “how can I improve my experience with the new app?”
There are other options out there. Folks should try them and see if they meet their expectations better. They don’t for me, not as a primary (though I do use JF as a backup).
This is a change that has clearly generated emotion “across the board” as you have people (myself included) that have come out of the woodwork to express concern about the UI direction. This is not a typical change nor is it a typical complaint, and should not be treated as such. This UI is a MAJOR change. When you have a lot of people that never post and even went as far as creating a new forum account just for THIS specific issue, the voices are clearly saying something.. Sadly it appears that this company has decided to ignore the legitimate concerns. Many people have clearly stated “WHY” the new UI is an issue. There are accessibility issues for disabled and elderly. People cannot find things. Kids cannot find things. They no longer want to use the product. This company has shown that our passion and concerns, leading to all these complaints, are simply worthless as they DOUBLED DOWN on this new UI.
Feelings and opinions of how individuals express their concern for the direction of the product is a complete distraction from the original issue. We shouldn’t be judging each other here. You say potato, I say potato.. but the issue here is that this UI change has simply RUINED the product for MANY. Expecting people not to be vocal AND to withhold emotion given that this has literally become a “show stopper” for many people who have invested quite a bit of time and money into a media solution is not reasonable or realistic. The “respect” police can patrol every post and rant if they choose to focus on that but the real issue is that we are all voicing legitimate concerns and the company appears to not care one bit…
Why can’t we have a toggle switch for the old/new UI?
The new UI is completely navigable at this point. The problem is that Plex hasn’t documented how to properly navigate it. They haven’t documented how to favorite (pin) libraries and playlists nor have they explained how to remove their on-demand/live offerings. That’s on them.
However, there’s nothing in the new interface which cannot be intuited/learned from using it for more than a couple of hours.
Folks come here and complain that the new interface is “unusable.” I use it literally every day. I can navigate it and play my media without issue. I have my preferred libraries set as favorites, so they’re available right from the library selection bar immediately. I don’t have to perform any more clicks than I did in the “classic” interface.
Where Plex failed here (and they did fail) was not explaining how to migrate from the old interface to the new interface properly. There was no documentation. No first-run “wizard.” But that doesn’t mean the new interface is unusable. It just means that Plex did a very poor job of telling folks how to use it.
