Plex won't update to latest version, 1.16.0.1226, says software is too old

[kwhalen1000]

Server Version#: 1.15.6.1079
Player Version#:

Plex will not update to latest version and aborts towards the end of the install, saying my Plex software is too old to update. I tried downloading the standalone update and it still will not update. I am concerned because I received an email that says the DVR function will not work unless I update Plex at the end of the month.

[rsava]

First, I just update 3 servers today from that version to 1.16.0.1226 so 1.15 is not too old.

But, the version you need to update to is version 1.16.1 (something), it is a Plex Pass only version so you would need to change your update channel to “Beta”.

Browse the forums, several issues with the first go around, they just released another beta to try fix the first mess.
Also, some things may need to be done with any scheduled recordings you have (seems it may wipe them out).

[kwhalen1000]

There must be something wrong with my Plex software. I changed the settings to allow “Beta” updates. Now, I can get Plex version 1.16.1.1273 to show up, which won’t install either. PLex just goes into an endless cycle of “downloading update…Installing update…back to Version 1.15.6.1079”, whenever I try to update it. I wonder if I should try to uninstall Plex with Revo and start from scratch or something?

[rsava]

I would try downloading from the Plex website and installing that first before trying to start over.

https://www.plex.tv/media-server-downloads/#plex-media-server

[kwhalen1000]

I just downloaded PLex tried it again. No luck.

[kwhalen1000]

[FordGuy61]

@kwhalen1000

I wonder if I should try to uninstall Plex with Revo and start from scratch or something?

Don’t use Revo, registry cleaners, etc.

Manual re-install procedure:

I can't play anything on plex media server

“Reinstalling Windows”. What kind of Windows is it? Is Windows Media Player disabled? (It must not) Re-install Plex manually: Stop/quit/end Plex Server with the tray icon deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do not use 3rd party ‘Uninstaller’ software like Revo etc.) for safety, reboot Windows download the installation exe of the newer version. Use a different web browser or even a ‘download manager’ software to do it. Verify the digital signature of the do…

Edit:
Also, Windows: Errors trying to upgrade, install, or uninstall Plex Media Server

[kwhalen1000]

The un-installation of Plex through the App worked! I was able to install the latest version of Plex. Not sure why I had to do that, but it worked. Since I turned the Beta channel on, there is a newer version that I went ahead and installed. Hopefully, the Beta version is not buggy.

Thank you everyone for your help!!

[rsava]

Good to hear you got it working again, sorry to hear you had to go through all the hoops.