Please send over the whole set of logs from Settings > Advanced > Debugging. There’s nothing bad going on in this one.
Here is the whole set of logs. Thanks!
Plexamp-Logs-2022-03-21-1.zip (173.8 KB)
Mar 21, 2022 16:43:33.602 [0x6ddcf000] INFO - BASS: Queueing stream (1 total, 0 handles) with identifier 4150, gain -5.7 dB, overlap duration 0 ms, start offset 695300 ms (paused: 1).
Mar 21, 2022 16:43:33.605 [0x6db13000] INFO - BASS: Queueing stream (2 total, 2 handles) with identifier 4151, gain -5.7 dB, overlap duration 0 ms, start offset 426430 ms (paused: 1).
Mar 21, 2022 16:43:42.379 [0x6dcb7000] INFO - BASS: Queueing stream (1 total, 2 handles) with identifier 4306, gain -3.5 dB, overlap duration 0 ms, start offset 724020 ms (paused: 0).
Mar 21, 2022 16:43:42.731 [0x6dcb7000] INFO - BASS: Queueing stream (2 total, 2 handles) with identifier 4307, gain -3.5 dB, overlap duration 0 ms, start offset 428007 ms (paused: 1).
You’ve turned on Store Track Progress on the server for your music library. Turn it off.
That fixed it! Thank you! 
Well, this is extremely weird. I was going to submit a post on the same issue, and this came up so I thought I’d ask here.
I’m on PlexAmp 4.1.0 . iOS and Mac Desktop behave the same - in that they fail, and skip a few tracks here. Plex web and desktop don’t.
Server: Linux, 1.25.8.5663
log.txt (61.5 KB)
In this case, I try to play “Clock Strikes”, it skips it (after caching it, it seems), then goes to “Wherever you are”, also skipping, and finally settles in “All Mine”.
I’m happy to open a separate thread, but the forum guidelines seem to encourage me to post it here. Let me know if there are more details I can share here, as I’m puzzled by this. The files are AAC, 320kbps, in an m4a container. Audio profile “lc”, not web optimized.
Thanks.
Mar 30, 2022 23:05:50.360 [0x1842e000] DEBUG - BASS: Gapless 0x8000038f sprang to life as 145189
Mar 30, 2022 23:05:50.360 [0x1842e000] DEBUG - BASS: Gapless 0x8000038f gave last byte as 145189
It seems like the file is “empty” or the decoding is not seeing any data. Does it work if you force a transcode by lowering bitrate in quality settings?
Plexamp logs: Plexamp.log (2.4 MB)
Server logs:
Plex Media Server.log (6.5 MB)
It doesn’t seem to. I tried changing it on Plexamp, I think - Music Quality, Wi-Fi, 128kbps - and it didn’t work. I also tried to download the album for offline play and it doesn’t work - even though I confirm that something is happening when downloading.
Here’s the music file xml, if it helps?
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Music" librarySectionUUID="0052b5e2-4dbf-4fb4-9877-2da9c965f806" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1647865264">
<Track ratingKey="274078" key="/library/metadata/274078" parentRatingKey="274073" grandparentRatingKey="271457" guid="local://274078" parentGuid="local://274073" grandparentGuid="plex://artist/5d07bce0403c6402905636a1" type="track" title="Clock Strikes" grandparentKey="/library/metadata/271457" parentKey="/library/metadata/274073" librarySectionTitle="Music" librarySectionID="1" librarySectionKey="/library/sections/1" grandparentTitle="ONE OK ROCK" parentTitle="ONE OK ROCK 2013 Jinsei×Kimi= Tour" originalTitle="ONE OK ROCK" summary="" index="13" parentIndex="1" viewCount="1" skipCount="13" lastViewedAt="1648674682" parentYear="2013" thumb="/library/metadata/274073/thumb/1648419626" art="/library/metadata/271457/art/1647849041" parentThumb="/library/metadata/274073/thumb/1648419626" grandparentThumb="/library/metadata/271457/thumb/1647849041" grandparentArt="/library/metadata/271457/art/1647849041" duration="314011" addedAt="1648419606" updatedAt="1648420216" chapterSource="media">
<Media id="274061" duration="314011" bitrate="320" audioChannels="2" audioCodec="aac" container="mp4" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0">
<Part accessible="1" exists="1" id="281882" key="/library/parts/281882/1648419401/file.m4a" duration="314011" file="/srv/dev-disk-by-label-HDD/music/One OK Rock/ONE OK ROCK 2013 Live Jinsei x Kimi Tour/13.Clock Strikes.m4a" size="12671216" audioProfile="lc" container="mp4" deepAnalysisVersion="6" has64bitOffsets="0" hasThumbnail="1" optimizedForStreaming="0" requiredBandwidths="317,317,317,317,317,317,317,317">
<Stream id="188339" streamType="2" selected="1" default="1" codec="aac" index="0" channels="2" bitrate="320" language="Japanese" languageTag="ja" languageCode="jpn" albumGain="-10.88" albumPeak="1.097576" albumRange="7.719829" audioChannelLayout="stereo" endRamp="-16.01 0.11;-14.75 0.31;-11.63 0.61;-8.57 0.91;-5.41 1.41;-1.91 1.71;0.12 1.91;3.61 2.31;6.11 3.11;" gain="-10.88" loudness="-8.05" lra="4.26" peak="1.084142" profile="lc" requiredBandwidths="316,316,316,316,316,316,316,316" samplingRate="48000" startRamp="-15.42 0.00;-11.81 0.10;-8.93 2.30;-5.27 3.10;-2.87 3.30;0.03 3.80;3.51 4.20;6.55 15.40;" streamIdentifier="1" displayTitle="AAC (Japanese Stereo)" extendedDisplayTitle="AAC (Japanese Stereo)"> </Stream>
</Part>
</Media>
<Chapter id="6888" filter="thumb=6888" tag="Chapter 11" index="1" startTimeOffset="0" endTimeOffset="273422"/>
<Chapter id="6889" filter="thumb=6889" tag="Chapter 12" index="2" startTimeOffset="273422" endTimeOffset="314000"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Track>
</MediaContainer>
Would debug logs on the server side help?
To be fair, if I manually convert the files to 320kbps mp3 and reupload (as a separate album) they work, so my immediate problem is mitigated. That being said, I am happy to help troubleshoot this to fix it on the Plex side.
Let me know how to help.
Regards.
(Please turn off verbose logs on the server.)
Make sure you clear your Plexamp cache after you switch quality setting to make sure it asks for fresh data from the server.
I can only imagine the AAC files are “strange” in some way which prevents the decoder from working with them.
Feel free to share a sample of one of the problematic tracks.
Thanks.
Happy to share a sample - what’s the best way to do so? Is there a non-public way to submit a sample, or is the best advice to upload it here?
ffmpeg info of one such file:
ffmpeg version 4.4.1 Copyright (c) 2000-2021 the FFmpeg developers
built with Apple clang version 13.0.0 (clang-1300.0.29.3)
configuration: --prefix=/opt/homebrew/Cellar/ffmpeg/4.4.1_3 --enable-shared --enable-pthreads --enable-version3 --cc=clang --host-cflags= --host-ldflags= --enable-ffplay --enable-gnutls --enable-gpl --enable-libaom --enable-libbluray --enable-libdav1d --enable-libmp3lame --enable-libopus --enable-librav1e --enable-librist --enable-librubberband --enable-libsnappy --enable-libsrt --enable-libtesseract --enable-libtheora --enable-libvidstab --enable-libvmaf --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libxvid --enable-lzma --enable-libfontconfig --enable-libfreetype --enable-frei0r --enable-libass --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libspeex --enable-libsoxr --enable-libzmq --enable-libzimg --disable-libjack --disable-indev=jack --enable-avresample --enable-videotoolbox
libavutil 56. 70.100 / 56. 70.100
libavcodec 58.134.100 / 58.134.100
libavformat 58. 76.100 / 58. 76.100
libavdevice 58. 13.100 / 58. 13.100
libavfilter 7.110.100 / 7.110.100
libavresample 4. 0. 0 / 4. 0. 0
libswscale 5. 9.100 / 5. 9.100
libswresample 3. 9.100 / 3. 9.100
libpostproc 55. 9.100 / 55. 9.100
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x144016e00] stream 0, timescale not set
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '<filename>.m4a':
Metadata:
major_brand : M4A
minor_version : 512
compatible_brands: M4A isomiso2
track : <track number>
artist : <artist>
album : <album name>
date : <date>
title : <name>
encoder : Lavf58.76.100
Duration: 00:01:12.01, start: 0.000000, bitrate: 326 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 72.000000
Metadata:
title : Chapter 22
Stream #0:0(jpn): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 318 kb/s (default)
Metadata:
handler_name : SoundHandler
vendor_id : [0][0][0][0]
Stream #0:1(eng): Data: bin_data (text / 0x74786574), 0 kb/s
Metadata:
handler_name : SubtitleHandler
Stream #0:2: Video: mjpeg (Progressive), yuvj420p(pc, bt470bg/unknown/unknown), 522x379 [SAR 1:1 DAR 522:379], 90k tbr, 90k tbn, 90k tbc (attached pic)
At least one output file must be specified
If it helps, the way this audio file was generated was by extracting an audio track from a video file. The reason I’m submitting this here is because it does work on the normal Plex app/web version.
Let me know where to submit the audio.
Thanks and happy Friday!
Slightly strange b/c the Plex mobile app uses the same player engine under the hood.
You can DM me a URL to the sample.
Thank you.
Sent the sample your way. Do let me know if it helps, or if it’s not helpful. I’m on a Linux server, in case it matters.
Have a great weekend, and do keep up the great work.
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