If you are encountering an issue in Plexamp, it is always useful to get log files from Plexamp.
That way the error hunt is usually much faster than with just a verbal description.
Following is a guide on how to extract those log files from Plexamp on the various platforms.
Windows
- Open the Windows file explorer (Win+E)
- Go to
C:\Users\<yourusername>\AppData\Local\Plexamp\Plexamp\Logs
The folderC:\Usersis a “hidden” folder. So you must either enable the visibility of hidden files and folders in Explorer.
Or you type in (or paste in) the folder path into the address bar of the file explorer and press Enter.
Alternatively you can also use
%LOCALAPPDATA%\Plexamp\Plexamp\Logs
- Please zip the log file(s) before uploading or sending them
Mac
- open the Finder application
- click on “Go to” in the top screen menu bar
- press and hold the “Alt” key to reveal the “Library” item in the drop down box
- click on the “Library” item which will open the Library folder
- locate and open the “Logs” folder
- locate and open the “Plexamp” folder
Mobile platforms (Android, iOS and derivates)
- open Plexamp
- open the “Settings” menu of Plexamp
- dive down into “Device”
- scroll to the bottom and tap on “Debugging”
- Tap on “Share Logs”
- select whichever communications channel/app you like, to transfer the logs to you
When experiencing difficulties with signing in to your account on mobile platforms:
Long press on the Sign In button.
If you spot any errors or inaccuracies in the guides above, please post your corrections below!
