PlexAmp on Android Auto refuses to load certain artists' pages

[poply]

Server Version#:1.32.3.7192
Player Version#:4.7.4

For the last several months, when navigating to certain artists, plex refuses to ever load their albums list page. It just spins and spins as if it’s loading. Artists will work fine, then one day they stop loading and never work again. I haven’t seen any pattern as to why it’s happening to some artists, but not others. Asking plexamp to play these problem artists through voice commands doesn’t work either. This problem is present in two separate vehicles.

If I want to navigate to an artist and shuffle all their music to play, I have to do it using my phone, which is very frustrating to do while I’m driving.

I’ve tried clearing my PlexAmp cache and deleting my app settings on my phone several times.

Any ideas on how to fix or troubleshoot this issue?

[elan]

@poply

Any ideas on how to fix or troubleshoot this issue?

Post Plexamp logs right after it happens so we can see what’s going on.

[poply]

Starting at about 20:34 I tried loading 2 separate artists’ album lists. Waiting, and letting it spin for a full minute before backing out.

Plexamp.log (77.8 KB)

[SulkyVirus]

I have this issue as well. Seems to be only with artists I’ve played in the past.

Works fine if selecting from phone, but won’t load any info from AA unit

[elan]

Thanks for the great logs, I see success, and it’s quick:

Jul 17, 2023 20:34:18.563 [0xc4dc1cb0] DEBUG - Networking: Completed request 41: (GET https://192-168-0-210.5679d8bf07b74cc988b60ee6537623fc.plex.direct:32400/library/metadata/11725/children?excludeFields=summary&excludeElements=Media&includeFields=thumbBlurHash&X-Plex-Device-Name=Android) with code 200 (have 16774 bytes) in 111 ms.
Jul 17, 2023 20:34:19.323 [0xc4dc1cb0] DEBUG - Networking: Completed request 50: (GET https://192-168-0-210.5679d8bf07b74cc988b60ee6537623fc.plex.direct:32400/library/metadata/26743/children?excludeFields=summary&excludeElements=Media&includeFields=thumbBlurHash&X-Plex-Device-Name=Android) with code 200 (have 11510 bytes) in 28 ms.
Jul 17, 2023 20:34:19.324 [0xc4dc1cb0] DEBUG - Networking: Completed request 51: (GET https://192-168-0-210.5679d8bf07b74cc988b60ee6537623fc.plex.direct:32400/library/metadata/26515/children?excludeFields=summary&excludeElements=Media&includeFields=thumbBlurHash&X-Plex-Device-Name=Android) with code 200 (have 13541 bytes) in 23 ms.

Unfortunately I’m at a bit of a loss as to what could be going wrong, given the logs as everything looks right.

Is there anything… different about those artists which might make them different (e.g. weird characters in font, number of albums, anything else you can think of)?

[poply]

I can’t say that there’s anything special about the artists or their names. The two I tried in the logs are VNV Nation and Queens of the Stone Age. The folder names and structures look regular and fine on my SMB share. I’ve noticed sometimes artists stop loading after adding an album, but then again I’ve also noticed artists stopped loading when no change has been made to that artist’s folder/folder contents. This happens regardless of whether I’m connected to the wifi in my driveway, or miles away on an LTE connection.

I made a post about this on reddit where several people said they experience the same thing, and it also reportedly occurs on Apple Carplay. You may view my thread here: Reddit - Dive into anything

Thank you for looking into this though. It’s very much appreciated. I didn’t drive anywhere today, but tomorrow I’ll take a moment to test out if version 4.8 of PlexAmp behaves any differently.

[poply]

When I hit the two URLs that I believe gather meta data for the artists, they load fine and appear as such:

So I believe the two relevant artist IDs are 26457 and 3839.

The only other thing that stands out to me in the logs are lines such as:

Car: screen requested id 0 path 17 key /library/metadata/26457/children limited: false image size undefined.

I will report back later with 4.8.0 results though.

[poply]

Just tried with 4.8.0 and I’m having the same results.

[poply]

I hope this issue is being tracked somewhere as it continues to persist for many users. I’m willing to assist in troubleshooting the issue in any way I can.

[elan]

should be fixed in the next release

[SulkyVirus]

This would be amazing! I have the same issue and it unfortunately makes it unusable for me in my car. Same as other user, has been happening past couple of months. Thank you for looking into this fix!