PlexAmp Quits on startup on Android

Server Version#:1.32.7.7621
Player Version#:4.8.4

Hi Peeps, I have a samsung phone running Android 13

When ever i load plex amp it quits.

ive uninstalled it, cleared cahce, cleared data.

When i cleared the data, the log in screen appeared, however once i logged in it quit.

There sometimes comes up a message saying “plexamp closed because this app has a bug”

Below is the debug log.

Any tips would be handy to help thanks

11-29 14:53:18.990 10400 26378 26435 F libc    : Fatal signal 6 (SIGABRT), code -1 (SI_QUEUE) in tid 26435 (mqt_js), pid 26378 (ex.labs.plexamp)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Build fingerprint: 'samsung/r9sxxx/r9s:13/TP1A.220624.014/G990EXXS7EWJ5:user/release-keys'
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Revision: '18'
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : ABI: 'arm64'
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Processor: '5'
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Timestamp: 2023-11-29 14:53:19.087444606+1100
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Process uptime: 2s
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Cmdline: tv.plex.labs.plexamp
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : pid: 26378, tid: 26435, name: mqt_js  >>> tv.plex.labs.plexamp <<<
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : uid: 10400
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : signal 6 (SIGABRT), code -1 (SI_QUEUE), fault addr --------
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : Abort message: 'terminating with uncaught exception of type facebook::jni::JniException: java.lang.NullPointerException: Attempt to invoke interface method 'int java.lang.CharSequence.length()' on a null object reference'
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x0  0000000000000000  x1  0000000000006743  x2  0000000000000006  x3  00000071e99e4800
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x4  736f646277641f73  x5  736f646277641f73  x6  736f646277641f73  x7  7f7f7f7f7f7f7f7f
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x8  00000000000000f0  x9  0000007520837ad0  x10 0000000000000001  x11 0000007520875ffc
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x12 000000000001f5b6  x13 00000000143b1e46  x14 0039110103d7dbc0  x15 0000000026762762
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x16 00000075208dad60  x17 00000075208b7f20  x18 00000071e7f8a000  x19 000000000000670a
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x20 0000000000006743  x21 00000000ffffffff  x22 ffffff80ffffffc8  x23 00000071e99e4a50
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x24 00000071e99e4930  x25 00000071e99e4970  x26 0000000000000000  x27 0000000000000000
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     x28 b4000071e4f21b4f  x29 00000071e99e4880
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :     lr  0000007520867b7c  sp  00000071e99e47e0  pc  0000007520867ba8  pst 0000000000001000
11-29 14:53:19.777 10400 26508 26508 F DEBUG   : backtrace:
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE: Function names and BuildId information is missing for some frames due
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE: to unreadable libraries. For unwinds of apps, only shared libraries
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE: found under the lib/ directory are readable.
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE: On this device, run setenforce 0 to make the libraries readable.
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE: Unreadable libraries:
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE:   /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-common-release.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE:   /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-release.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE:   /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :   NOTE:   /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #00 pc 0000000000051ba8  /apex/com.android.runtime/lib64/bionic/libc.so (abort+164) (BuildId: 8b687b4d600e1faa82af5a5197e82129)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #01 pc 000000000009ce88  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/split_config.arm64_v8a.apk!libc++_shared.so (BuildId: 31abebc1b564add54fe43b52ce69acac326be4fe)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #02 pc 000000000009d07c  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/split_config.arm64_v8a.apk!libc++_shared.so (BuildId: 31abebc1b564add54fe43b52ce69acac326be4fe)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #03 pc 00000000000aead0  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/split_config.arm64_v8a.apk!libc++_shared.so (BuildId: 31abebc1b564add54fe43b52ce69acac326be4fe)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #04 pc 00000000000aea68  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/split_config.arm64_v8a.apk!libc++_shared.so (std::terminate()+36) (BuildId: 31abebc1b564add54fe43b52ce69acac326be4fe)
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #05 pc 000000000002866c  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #06 pc 00000000001022dc  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #07 pc 00000000000bda08  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #08 pc 00000000000cf598  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #09 pc 00000000000363a4  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #10 pc 000000000004f000  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #11 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #12 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #13 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #14 pc 0000000000034c78  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #15 pc 00000000000a3a10  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #16 pc 00000000000de904  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #17 pc 000000000009d428  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #18 pc 00000000000363a4  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #19 pc 000000000004f000  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #20 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.777 10400 26508 26508 F DEBUG   :       #21 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #22 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #23 pc 00000000000d49b8  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #24 pc 00000000000363a4  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #25 pc 000000000004f000  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #26 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #27 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #28 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #29 pc 00000000000d49b8  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #30 pc 00000000000363a4  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #31 pc 000000000004f000  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #32 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #33 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #34 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #35 pc 00000000000351fc  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #36 pc 00000000000d476c  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #37 pc 00000000000363a4  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #38 pc 000000000004f000  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #39 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #40 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #41 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #42 pc 0000000000035ea8  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #43 pc 000000000004f024  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #44 pc 0000000000050974  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #45 pc 0000000000050130  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #46 pc 0000000000036608  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #47 pc 0000000000035ea8  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #48 pc 0000000000026950  /data/data/tv.plex.labs.plexamp/lib-0/libhermes.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #49 pc 0000000000020060  /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-common-release.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #50 pc 000000000001febc  /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-common-release.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #51 pc 000000000001c814  /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-release.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #52 pc 000000000001bba0  /data/data/tv.plex.labs.plexamp/lib-0/libhermes-executor-common-release.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #53 pc 000000000008e398  /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #54 pc 000000000008f584  /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #55 pc 000000000006fc28  /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #56 pc 0000000000058d24  /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #57 pc 0000000000058c9c  /data/data/tv.plex.labs.plexamp/lib-0/libreactnativejni.so
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #58 pc 000000000034aa30  /apex/com.android.art/lib64/libart.so (art_quick_generic_jni_trampoline+144) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #59 pc 0000000000a325ac  /data/misc/apexdata/com.android.art/dalvik-cache/arm64/boot.oat (android.os.Handler.dispatchMessage+76)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #60 pc 00000000005bcdb0  /apex/com.android.art/lib64/libart.so (nterp_helper+4016) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #61 pc 00000000002be084  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/oat/arm64/base.vdex (com.facebook.react.bridge.queue.MessageQueueThreadHandler.dispatchMessage+0)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #62 pc 0000000000a35ea8  /data/misc/apexdata/com.android.art/dalvik-cache/arm64/boot.oat (android.os.Looper.loopOnce+1000)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #63 pc 0000000000a35a18  /data/misc/apexdata/com.android.art/dalvik-cache/arm64/boot.oat (android.os.Looper.loop+1112)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #64 pc 00000000005bbe98  /apex/com.android.art/lib64/libart.so (nterp_helper+152) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #65 pc 00000000002be212  /data/app/~~_pXjUq94r1Q5dQcjv2BUKQ==/tv.plex.labs.plexamp-qlpbJ2gviFaLfuMswm3ACw==/oat/arm64/base.vdex (com.facebook.react.bridge.queue.MessageQueueThreadImpl$4.run+74)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #66 pc 000000000041ad38  /data/misc/apexdata/com.android.art/dalvik-cache/arm64/boot.oat (java.lang.Thread.run+72)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #67 pc 0000000000333fa4  /apex/com.android.art/lib64/libart.so (art_quick_invoke_stub+612) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #68 pc 000000000023e4d4  /apex/com.android.art/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+144) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #69 pc 0000000000539a3c  /apex/com.android.art/lib64/libart.so (art::Thread::CreateCallback(void*)+1600) (BuildId: 4cfdaa9e5146c43e20ae36ee1caf9b7f)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #70 pc 00000000000b6668  /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+208) (BuildId: 8b687b4d600e1faa82af5a5197e82129)
11-29 14:53:19.778 10400 26508 26508 F DEBUG   :       #71 pc 00000000000532cc  /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+64) (BuildId: 8b687b4d600e1faa82af5a5197e82129)

Did I work with you over email? There’s a mysterious low level crash I’ve seen which (according to our crash reporting) affects a tiny fraction of users, but we’re keen to get to the bottom of it. At this point it’s a bit of a mystery, unfortunately. Did it start with any other change you’re aware of (e.g. OS upgrade)?

Hello Elan,

Apologies for the late reply.

No I was not speaking to you via email.

There were no changes that i was aware of. It happened between OS updates, the app itself may have auto updated, I am not sure on that one.

It was probably a 2 week period of not using PlexAmp that i noticed it stopped working.

Cheers

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