Plex amp 3.01 on ubuntu 16.04 just displays a blank screen on start

Server Version#: Version 1.19.1.2645
Player Version#:3.01

plex amp 3.01 on ubuntu 16.04 just displays a blank screen on start and does nothing.

i have check the execute flag under properties. I have retryied downloading it , restaring my computer but nothing seems to help

here are the errors i am getting when trying to run it from the cli

Couldn’t install shortcut for Shift+CommandOrControl+Space.
Couldn’t install shortcut for Shift+Command+Control+Option+0.
Couldn’t install shortcut for Shift+Command+Control+Option+1.
Couldn’t install shortcut for Shift+Command+Control+Option+2.
Couldn’t install shortcut for Shift+Command+Control+Option+3.
Couldn’t install shortcut for Shift+Command+Control+Option+4.
Couldn’t install shortcut for Shift+Command+Control+Option+5.
Couldn’t install shortcut for Shift+CommandOrControl+Option+Right.
Couldn’t install shortcut for CommandOrControl+Option+Up.
Couldn’t install shortcut for CommandOrControl+Option+Down.
Couldn’t install shortcut for Shift+Alt+Space.
Couldn’t install shortcut for MediaPlayPause.
Couldn’t install shortcut for MediaPreviousTrack.
Couldn’t install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: Cannot find module ‘abstract-socket’
Require stack:

  • /tmp/.mount_PlexammYAqqy/resources/app.asar/node_modules/dbus-next/lib/connection.js
  • /tmp/.mount_PlexammYAqqy/resources/app.asar/node_modules/dbus-next/index.js
  • /tmp/.mount_PlexammYAqqy/resources/app.asar/main.js

got the same thing on mint 16.4

couldn’t get it to work with any either

–no-sandbox
–disable-seccomp-filter-sandbox

If anyone can find and DM me the Plexamp.log, it might be interesting to see.

where would i find the logs for plexamp in ubuntu?

plexamp works fine on ubuntu 20.04, but it does not add itself into app list (as other appimages can), so i cannot add it to dock favorites((( also, no icon - photo_2020-04-27_19-16-29

1 Like

You can create a .desktop file for it:

1 Like

Check in ~/.cache/Plexamp/log/.

Same problem here but the log is shorter:

northys at northys-laptop in ~/Apps
» ./Plexamp-3.0.1.AppImage
Couldn't install shortcut for Shift+CommandOrControl+Space.
Couldn't install shortcut for Shift+Command+Control+Option+0.
Couldn't install shortcut for Shift+Command+Control+Option+1.
Couldn't install shortcut for Shift+Command+Control+Option+2.
Couldn't install shortcut for Shift+Command+Control+Option+3.
Couldn't install shortcut for Shift+Command+Control+Option+4.
Couldn't install shortcut for Shift+Command+Control+Option+5.
Couldn't install shortcut for Shift+CommandOrControl+Option+Right.
Couldn't install shortcut for CommandOrControl+Option+Up.
Couldn't install shortcut for CommandOrControl+Option+Down.
Couldn't install shortcut for Shift+Alt+Space.
Couldn't install shortcut for MediaPlayPause.
Couldn't install shortcut for MediaPreviousTrack.
Couldn't install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
(logs ends here, exit code 0)

Screenfetch:

northys at northys-laptop in ~/Apps
» screenfetch
                          ./+o+-       northys@northys-laptop
                  yyyyy- -yyyyyy+      OS: Ubuntu 20.04 focal
               ://+//////-yyyyyyo      Kernel: x86_64 Linux 5.4.0-26-generic
           .++ .:/++++++/-.+sss/`      Uptime: 2h 43m
         .:++o:  /++++++++/:--:/-      Packages: 2679
        o:+o+:++.`..```.-/oo+++++/     Shell: fish 3.1.0
       .:+o:+o/.          `+sssoo+/    Resolution: 5760x1200
  .++/+:+oo+o:`             /sssooo.   DE: GNOME 3.36.1
 /+++//+:`oo+o               /::--:.   WM: Mutter
 \+/+o+++`o++o               ++////.   WM Theme: Adwaita
  .++.o+++oo+:`             /dddhhh.   GTK Theme: Yaru-dark [GTK2/3]
       .+.o+oo:.          `oddhhhh+    Icon Theme: Yaru
        \+.++o+o``-````.:ohdhhhhh+     Font: Ubuntu 11
         `:o+++ `ohhhhhhhhyo++os:      Disk: 342G / 929G (39%)
           .o:`.syhhhhhhh/.oo++o`      CPU: Intel Core i7-8750H @ 12x 4,1GHz [68.0°C]
               /osyyyyyyo++ooo+++/     GPU: GeForce GTX 1050 Ti
                   ````` +oo+++o\:     RAM: 6345MiB / 15885MiB
                          `oo++.

I have removed old logs made by Plexamp running @ Ubuntu 19.04 before upgrade to 20.04. The log directory is empty after Plexamp run. It looks like it crashes before it logs anything specific to file.

ll ~/.cache/Plexamp/log
total 0

Previous version 3.0.0 also did not work with the same error message. It was reason for upgrade. I was able to run to run Plexamp successfully using sudo ./Plexamp-3.0.1.AppImage --no-sandbox but it won’t open my browser after I click “Sign in”.

» sudo ./Plexamp-3.0.1.AppImage --no-sandbox
Couldn't install shortcut for Shift+CommandOrControl+Space.
Couldn't install shortcut for Shift+Command+Control+Option+0.
Couldn't install shortcut for Shift+Command+Control+Option+1.
Couldn't install shortcut for Shift+Command+Control+Option+2.
Couldn't install shortcut for Shift+Command+Control+Option+3.
Couldn't install shortcut for Shift+Command+Control+Option+4.
Couldn't install shortcut for Shift+Command+Control+Option+5.
Couldn't install shortcut for Shift+CommandOrControl+Option+Right.
Couldn't install shortcut for CommandOrControl+Option+Up.
Couldn't install shortcut for CommandOrControl+Option+Down.
Couldn't install shortcut for Shift+Alt+Space.
Couldn't install shortcut for MediaPlayPause.
Couldn't install shortcut for MediaPreviousTrack.
Couldn't install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: unknown address type:disabled
(node:80270) Electron: Loading non context-aware native modules in the renderer process is deprecated and will stop working at some point in the future, please see https://github.com/electron/electron/issues/18397 for more information
(node:80270) Electron: Loading non context-aware native modules in the renderer process is deprecated and will stop working at some point in the future, please see https://github.com/electron/electron/issues/18397 for more information
Checking for update
Update for version 3.0.1 is not available (latest version: 3.0.1, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null
^C⏎                                       

I can comfirm that no logs are created in ~/.cache/Plexamp/log/ I am guessing that the crash happens before any logging is initiated

No logging makes it hard to debug. Maybe there’s a secret way to turn it on.

For me the problem OS is Debian 9, plexamp 3.0.1. Yes I have tried all the attempts to fix people have posted on these forums in other threads.
.

I don’t know if it is of use or not, but this is the exact issue I encounter as well. However my Linux systems work fine, and it is my Windows 10 systems with the problem (Direct X system and Work Laptop, what are you gonna do…) I’d be happy to provide logs given the location of the one desired. Perhaps something can be cross referenced to narrow it down?

there are no logs as the app does not log anything before this issue shows up

also tried the new version 3.02 - still no change

It somehow started to work for me after today’s apt upgrade. Maybe it was earlier but I haven’t used Plexamp on my Ubuntu 20.04 since release of 3.0.2. It still shows some errors but it works like it used to.

northys at northys-laptop in ~/Apps
» ./Plexamp-3.0.2.AppImage
Started Media Service: false
Linux: Registering MPRIS service.
../../sandbox/linux/seccomp-bpf-helpers/sigsys_handlers.cc:**CRASHING**:seccomp-bpf failure in syscall 0230
../../sandbox/linux/seccomp-bpf-helpers/sigsys_handlers.cc:**CRASHING**:seccomp-bpf failure in syscall 0230
../../sandbox/linux/seccomp-bpf-helpers/sigsys_handlers.cc:**CRASHING**:seccomp-bpf failure in syscall 0230
(node:23838) Electron: Loading non context-aware native modules in the renderer process is deprecated and will stop working at some point in the future, please see https://github.com/electron/electron/issues/18397 for more information
(node:23838) Electron: Loading non context-aware native modules in the renderer process is deprecated and will stop working at some point in the future, please see https://github.com/electron/electron/issues/18397 for more information
(node:23838) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(node:23838) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.

still not working for me

I have now tried this on three different ubuntu 16 computer none have worked. when i tried it on a ubuntu 18 computer it kind of works, meaning it ask me to log in, once i log in through the web page it just sits there???
this is getting really old: plexamp has not worked since version one, for me.
here is the latest attemp to get it working for me

./Plexamp-3.0.2.AppImage --disable-seccomp-filter-sandbox
Couldn’t install shortcut for Shift+CommandOrControl+Option+Right.
Couldn’t install shortcut for CommandOrControl+Option+Up.
Couldn’t install shortcut for CommandOrControl+Option+Down.
Couldn’t install shortcut for MediaPlayPause.
Couldn’t install shortcut for MediaPreviousTrack.
Couldn’t install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: Cannot find module ‘abstract-socket’
Require stack:

  • /tmp/.mount_Plexamo7IYUP/resources/app.asar/node_modules/dbus-next/lib/connection.js
  • /tmp/.mount_Plexamo7IYUP/resources/app.asar/node_modules/dbus-next/index.js
  • /tmp/.mount_Plexamo7IYUP/resources/app.asar/main.js

Checking for update
Update for version 3.0.2 is not available (latest version: 3.0.2, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null

just tried 3.0.3 … same thing

./Plexamp-3.0.3.AppImage
Couldn’t install shortcut for Shift+CommandOrControl+Option+Right.
Couldn’t install shortcut for CommandOrControl+Option+Up.
Couldn’t install shortcut for CommandOrControl+Option+Down.
Couldn’t install shortcut for MediaPlayPause.
Couldn’t install shortcut for MediaPreviousTrack.
Couldn’t install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: Cannot find module ‘abstract-socket’
Require stack:

  • /tmp/.mount_PlexamN9A7SD/resources/app.asar/node_modules/dbus-next/lib/connection.js
  • /tmp/.mount_PlexamN9A7SD/resources/app.asar/node_modules/dbus-next/index.js
  • /tmp/.mount_PlexamN9A7SD/resources/app.asar/main.js

Checking for update
Update for version 3.0.3 is not available (latest version: 3.0.3, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null

still the same issue with 3.1.0:

./Plexamp-3.1.0.AppImage
Couldn’t install shortcut for Shift+CommandOrControl+Option+Right.
Couldn’t install shortcut for CommandOrControl+Option+Up.
Couldn’t install shortcut for CommandOrControl+Option+Down.
Couldn’t install shortcut for MediaPlayPause.
Couldn’t install shortcut for MediaPreviousTrack.
Couldn’t install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: Cannot find module ‘abstract-socket’
Require stack:

  • /tmp/.mount_PlexamjTrTUV/resources/app.asar/node_modules/dbus-next/lib/connection.js
  • /tmp/.mount_PlexamjTrTUV/resources/app.asar/node_modules/dbus-next/index.js
  • /tmp/.mount_PlexamjTrTUV/resources/app.asar/main.js

Checking for update
Update for version 3.1.0 is not available (latest version: 3.1.0, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null

still no luck, starting to believe it will never work. (this time i tried 3.1.1)

./Plexamp-3.1.1.AppImage
Couldn’t install shortcut for Shift+CommandOrControl+Option+Right.
Couldn’t install shortcut for CommandOrControl+Option+Up.
Couldn’t install shortcut for CommandOrControl+Option+Down.
Couldn’t install shortcut for MediaPlayPause.
Couldn’t install shortcut for MediaPreviousTrack.
Couldn’t install shortcut for MediaNextTrack.
Started Media Service: false
Linux: Registering MPRIS service.
Linux: Error registering media services: Cannot find module ‘abstract-socket’
Require stack:

  • /tmp/.mount_PlexamHKuXys/resources/app.asar/node_modules/dbus-next/lib/connection.js
  • /tmp/.mount_PlexamHKuXys/resources/app.asar/node_modules/dbus-next/index.js
  • /tmp/.mount_PlexamHKuXys/resources/app.asar/main.js

Checking for update
Update for version 3.1.1 is not available (latest version: 3.1.1, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null

I am having the same issue on Fedora 32. Here are my findings so far.
Version: Plexamp-3.1.1.AppImage

Initial start of the application looks good. Authenticates and shows my library.
Selecting ANY track to play immediately throws the interface into the blank screen as others are reporting.
I can recover by deleting ~/.config/Plexamp and starting over.

If I do not start playing a track, the interface responds normally.
I can download an album or playlist, then the tracks that have been downloaded will play normally.
If playing downloaded tracks successfully, I select a track that is not downloaded, the app & interface change to the blank screen and the music stops.

My Plexamp.log can be viewed here: https://pastebin.com/hpL8Qmgu