Plexamp - server behind reverse proxy

[Matt_Guttman]

Hi there,
I’ve just upgraded to a plex pass after years of using plex so that I could use the sync feature as well as premium music libraries, and so far am loving it. But have run into an issue with plexamp.

On my home network (where my server is) plexamp works well, but away from home it seems to find the server (it’s listed as a source in the context menu) but doesn’t find any content - the plexamp window remains empty. I suspect this is due to my server being behind a reverse proxy, but other apps don’t seem to mind. For instance, I can play music through the windows 10 app when away from home with no issue. And I never have issues accessing my home server via web browser through my custom domain name.

Any help would be appreciated. Thanks!

[elan]

Thanks for your support!

Generally speaking, reverse proxies should work (and we’ve fixed a few bugs around them), but it’s hard to know what’s happening without a look at the logs. If you post (or have a look) in Application.log, it’ll tell you what URLs it’s using to try to hit your server, and that might provide a clue.

Out of curiosity, why are you using a reverse proxy?

[Matt_Guttman]

Hi Elan,

I use a reverse proxy to be able to access several different services on my home server remotely via different subdomians of my main domain, e.g. plex.mydomain.ca, serverstats.mydomain.ca. It took some fiddling with config files, but things have been working smoothly for some time.

Again, things are fine from my home network, but I have trouble from away. Here’s what I think is the relevant part of the log file:

Oct 25, 2018 09:48:07.167 INFO - ACCOUNT: Refreshing data.
Oct 25, 2018 09:48:07.168 INFO - DEVICE: Initializing manager.
Oct 25, 2018 09:48:07.170 INFO - DEVICE: Fetching latest provider list from cloud.
Oct 25, 2018 09:48:07.171 INFO - DEVICE: Fetching latest list from cloud.
Oct 25, 2018 09:48:07.173 INFO - DEVICE: Starting connection test.
Oct 25, 2018 09:48:07.174 INFO - DEVICE: Finding best connection for MGX-PC
Oct 25, 2018 09:48:07.175 INFO - HTTP: Issuing request to https://127.0.0.1:32400/
Oct 25, 2018 09:48:07.177 INFO - HTTP: Issuing request to https://10.*******:32400/ <-- local IP of PMS
Oct 25, 2018 09:48:07.177 INFO - HTTP: Issuing request to https://plex.mydomain.ca:443/
Oct 25, 2018 09:48:07.178 INFO - HTTP: Issuing request to https://10-******.f84e34ab4bc146ada769e95af6c738da.plex.direct/
***Oct 25, 2018 09:48:07.980 WARN - DEVICE: Server connection https://plex.mydomain.ca:443 didn't look like it hit the right server MGX-PC***
Oct 25, 2018 09:48:08.415 ERROR - PLAYER: Error issuing request to player Local: /player/timeline/poll?wait=0&includeMetadata=1&commandID=1&type=audio connect ECONNREFUSED 127.0.0.1:36000
Oct 25, 2018 09:48:08.415 WARN - DEVICE: Server connection https://127.0.0.1:32400 didn't work for MGX-PC: connect ECONNREFUSED 127.0.0.1:32400
Oct 25, 2018 09:48:08.471 INFO - METRICS: Saving latest cloud settings for metrics.
Oct 25, 2018 09:48:08.526 INFO - DEVICE: Fetched 8 devices from the cloud.
Oct 25, 2018 09:48:08.528 INFO - DEVICE: The device 'MGX-PC' had only non-numeric remote addresses, we'll resolve one.

I think the important bit here is the line I’ve put the asterisks in front of - it sounds like plexamp can connect to my server, but for some reason doesn’t think it’s the right one. I don’t really know what it’s looking for though.

I’ve attached two pictures showing what I get when I launch the app away from home - it seems as though plexaxmp can see my server, but can’t load any music from it.

I think my reverse proxy is working fine - I can go to plex.mydomain.ca and listen to music via the web interface as well as listen via the windows 10 app. It’s just plexamp that seems to be having trouble. Thanks for your help!