Plexamp Windows - Unknown Error on Sign In

[creeve4]

Server Version#: 1.25.7.5604
Player Version#: 4.1.0

I have installed the latest version of Plexamp on my Windows 10 PC. When attempting to Sign In I get an “Unknown Error”. This occurs when entering my credentials and also when using the Sign In with browser option. Edit: Log attached.

Plexamp.log (7.7 KB)

[OttoKerner]

@creeve4

I do not know where to find the log files for Plexamp.

Plexamp debug logs & how to extract them

If you are encountering an issue in Plexamp, it is always useful to get log files from Plexamp. That way the error hunt is usually much faster than with just a verbal description. Following is a guide on how to extract those log files from Plexamp on the various platforms. Windows Open the Windows file explorer (Win+E) Go to C:\Users\<yourusername>\AppData\Local\Plexamp\Plexamp\Logs The folder C:\Users is a “hidden” folder. So you must either enable the visibility of hidden files and folder…

[creeve4]

Thank you, I have attached the log file.

[elan]

Mar 30, 2022 14:40:09.354 [0x00003414] DEBUG - Networking: Completed request 2: (POST https://plex.tv/api/v2/pins?strong=true) with code -60 (have 0 bytes) in 354 ms.

Error 60 is CURLE_PEER_FAILED_VERIFICATION

It implies either an HTTPS proxy or a MITM attack with malware.

[creeve4]

This log is from my work PC.

Is Plexamp using a different method to connect than the standard Plex app for Windows? I am able to connect to my server using the standard windows Plex app.

[elan]

Possibly using/not using proxy settings differently. Possibly Plexamp has a compromised install. Not really sure…

[creeve4]

How can I diagnose? What is the next step?

[elan]

Figure out what’s between Plexamp and plex.tv…I know that sounds weird, but that’s the reason you’d get that error.

[creeve4]

Thank you!