Plexconnect not working after upgrade

Souljacker · February 19, 2014, 5:18pm

Hi guys

I just upgraded to Plexconnect 0.3.1 and it stooped working. Whenever I try to open trailers i get an "Trailers are no currently available" message.

My ATV is version 3, with the latest updates.

Here's my Plesxconnect.log

12:56:35 PlexConnect: started: 12:56:35
12:56:35 PlexConnect: Version: 0.3.1
12:56:35 PlexConnect: Python: 2.7.5 (default, May 15 2013, 22:44:16) [MSC v.1500 64 bit (AMD64)]
12:56:35 PlexConnect: Host OS: win32
12:56:35 PlexConnect: IP_self: 192.168.25.5
12:56:35 DNSServer: started: 12:56:35
12:56:35 DNSServer: ***
12:56:35 DNSServer: DNSServer: Serving DNS on 192.168.25.5 port 53.
12:56:35 DNSServer: ***
12:56:35 WebServer: started: 12:56:35
12:56:35 WebServer: ***
12:56:35 WebServer: WebServer: Serving HTTP on 192.168.25.5 port 80.
12:56:35 WebServer: ***
12:56:36 WebServer: started: 12:56:36
12:56:36 WebServer: ***
12:56:36 WebServer: WebServer: Serving HTTPS on 192.168.25.5 port 443.
12:56:36 WebServer: ***

Strangely this is my Plexconnect window (shouldn't this be in the log too?)

14:12:44 PlexConnect: ***
14:12:44 PlexConnect: PlexConnect
14:12:44 PlexConnect: Press CTRL-C to shut down.
14:12:44 PlexConnect: ***
14:12:44 PlexConnect: started: 14:12:44
14:12:44 PlexConnect: Version: 0.3.1
14:12:44 PlexConnect: Python: 2.7.5 (default, May 15 2013, 22:44:16) [MSC v.1500
 64 bit (AMD64)]
14:12:44 PlexConnect: Host OS: win32
14:12:44 PlexConnect: IP_self: 192.168.25.5
14:12:44 DNSServer: started: 14:12:44
14:12:44 DNSServer: ***
14:12:44 DNSServer: DNSServer: Serving DNS on 192.168.25.5 port 53.
14:12:44 DNSServer: intercept: ['trailers.apple.com'] => 192.168.25.5
14:12:44 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld
.apple.com.edgesuite.net'] => 127.0.0.1
14:12:44 DNSServer: forward other to higher level DNS: 8.8.8.8
14:12:44 DNSServer: ***
14:12:44 WebServer: started: 14:12:44
14:12:44 WebServer: ***
14:12:44 WebServer: WebServer: Serving HTTP on 192.168.25.5 port 80.
14:12:44 WebServer: ***
14:12:44 WebServer: started: 14:12:44
14:12:44 WebServer: ***
14:12:44 WebServer: WebServer: Serving HTTPS on 192.168.25.5 port 443.
14:12:44 WebServer: ***
14:13:44 DNSServer: DNS request received!
14:13:44 DNSServer: Source: ('192.168.25.7', 64423)
14:13:44 DNSServer: Domain: trailers.apple.com
14:13:44 DNSServer: ***intercept request
14:13:44 DNSServer: -> DNS response: 192.168.25.5

Am I missing something here?

baa · February 19, 2014, 5:26pm

Time is different as well...

Are you sure, you are running PlexConnect from the directory you are looking for the log?

Souljacker · February 19, 2014, 5:30pm

Time is different as well...

Are you sure, you are running PlexConnect from the directory you are looking for the log?

Yes! It even updates the log when I run it

baa · February 19, 2014, 6:02pm

You can control the content of your log with the settings file - "loglevel". Set it to "High", you will see everything from the terminal, and then some...

Souljacker · February 19, 2014, 8:00pm

You can control the content of your log with the settings file - "loglevel". Set it to "High", you will see everything from the terminal, and then some...

Now yeah

16:55:12 PlexConnect: started: 16:55:12
16:55:12 PlexConnect: Version: 0.3.1
16:55:12 PlexConnect: Python: 2.7.5 (default, May 15 2013, 22:44:16) [MSC v.1500 64 bit (AMD64)]
16:55:12 PlexConnect: Host OS: win32
16:55:12 Settings: getsetting enable_plexconnect_autodetect=True
16:55:12 PlexConnect: IP_self: 192.168.25.5
16:55:12 Settings: getsetting port_webserver=80
16:55:12 Settings: getsetting hosttointercept=trailers.apple.com
16:55:12 Settings: getsetting enable_dnsserver=True
16:55:12 DNSServer: started: 16:55:12
16:55:12 Settings: getsetting port_dnsserver=53
16:55:12 Settings: getsetting ip_dnsmaster=8.8.8.8
16:55:12 Settings: getsetting prevent_atv_update=True
16:55:12 DNSServer: ***
16:55:12 DNSServer: DNSServer: Serving DNS on 192.168.25.5 port 53.
16:55:12 DNSServer: intercept: ['trailers.apple.com'] => 192.168.25.5
16:55:12 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
16:55:12 DNSServer: forward other to higher level DNS: 8.8.8.8
16:55:12 DNSServer: ***
16:55:12 WebServer: started: 16:55:12
16:55:12 Settings: getsetting port_webserver=80
16:55:12 Settings: getsetting enable_webserver_ssl=True
16:55:12 WebServer: ***
16:55:12 WebServer: WebServer: Serving HTTP on 192.168.25.5 port 80.
16:55:12 WebServer: ***
16:55:12 ATVSettings: init class CATVSettings
16:55:12 ATVSettings: load settings
16:55:12 WebServer: started: 16:55:12
16:55:12 Settings: getsetting port_ssl=443
16:55:12 Settings: getsetting certfile=./assets/certificates/trailers.pem
16:55:12 Settings: getsetting certfile=./assets/certificates/trailers.pem
16:55:12 WebServer: ***
16:55:12 WebServer: WebServer: Serving HTTPS on 192.168.25.5 port 443.
16:55:12 WebServer: ***
16:57:32 DNSServer: DNS request received!
16:57:32 DNSServer: Source: ('192.168.25.7', 51642)
16:57:32 DNSServer: Domain: trailers.apple.com
16:57:32 DNSServer: ***intercept request
16:57:32 DNSServer: -> DNS response: 192.168.25.5
16:59:39 DNSServer: DNS request received!
16:59:39 DNSServer: Source: ('192.168.25.7', 63550)
16:59:39 DNSServer: Domain: init.itunes.apple.com
16:59:39 DNSServer: ***forward request
16:59:39 DNSServer: -> DNS response from higher level
16:59:40 DNSServer: DNS request received!
16:59:40 DNSServer: Source: ('192.168.25.7', 63673)
16:59:40 DNSServer: Domain: EVIntl-ocsp.verisign.com
16:59:40 DNSServer: ***forward request
16:59:40 DNSServer: -> DNS response from higher level
16:59:40 DNSServer: DNS request received!
16:59:40 DNSServer: Source: ('192.168.25.7', 61802)
16:59:40 DNSServer: Domain: EVSecure-ocsp.verisign.com
16:59:40 DNSServer: ***forward request
16:59:40 DNSServer: -> DNS response from higher level
16:59:41 DNSServer: DNS request received!
16:59:41 DNSServer: Source: ('192.168.25.7', 64480)
16:59:41 DNSServer: Domain: configuration.apple.com
16:59:41 DNSServer: ***forward request
16:59:41 DNSServer: -> DNS response from higher level
16:59:41 DNSServer: DNS request received!
16:59:41 DNSServer: Source: ('192.168.25.7', 56252)
16:59:41 DNSServer: Domain: itunes.apple.com
16:59:41 DNSServer: ***forward request
16:59:41 DNSServer: -> DNS response from higher level
16:59:41 DNSServer: DNS request received!
16:59:42 DNSServer: Source: ('192.168.25.7', 53848)
16:59:42 DNSServer: Domain: xp.apple.com
16:59:42 DNSServer: ***forward request
16:59:42 DNSServer: -> DNS response from higher level
16:59:42 DNSServer: DNS request received!
16:59:42 DNSServer: Source: ('192.168.25.7', 56926)
16:59:42 DNSServer: Domain: e673.e9.akamaiedge.net
16:59:42 DNSServer: ***forward request
16:59:42 DNSServer: -> DNS response from higher level
17:03:43 DNSServer: DNS request received!
17:03:43 DNSServer: Source: ('192.168.25.7', 50490)
17:03:43 DNSServer: Domain: api-global.netflix.com
17:03:43 DNSServer: ***forward request
17:03:43 DNSServer: -> DNS response from higher level

I've notice it's using two ports. Is that normal?

baa · February 19, 2014, 8:16pm

Actually three - 53 (DNS), 80 (HTTP), 443 (HTTPS).

Yes, since Apple forced HTTPS/SSL on us, it is normal.

Edit: Log looks good so far - if you still get "trailers unavailable" my first guess would be issues with the certificate. :-)

jdillinger · February 19, 2014, 11:15pm

Probably forgot to move cert file to assets folder

Souljacker · February 20, 2014, 1:01am

Probably forgot to move cert file to assets folder

Should I follow this again? https://forums.plex.tv/topic/79540-windows-specific-instructions-for-creating-and-installing-the-ssl-cert/

I did it when I first installed Plexcconnect, but not when I updated it

jdillinger · February 20, 2014, 1:45am

Should I follow this again? https://forums.plex.tv/topic/79540-windows-specific-instructions-for-creating-and-installing-the-ssl-cert/

I did it when I first installed Plexcconnect, but not when I updated it

You don't need to redo the certificate. The same ones can be used. If you updated by replacing the plexconnect folder then put the certs created before back into the assets folder. If you already have the trailers.pem in the assets folder then my guess was wrong and ignore what I said completely. Sorry for the confusion.

Souljacker · February 20, 2014, 1:46am

You don't need to redo the certificate. The same ones can be used. If you updated by replacing the plexconnect folder then put the certs created before back into the assets folder. If you already have the trailers.pem in the assets folder then my guess was wrong and ignore what I said completely. Sorry for the confusion.

Oh, it's there :(

jdillinger · February 20, 2014, 1:47am

I was thinking this over. Best bet is to redo the certs and go from there. Just to be safe.

f00b4r · February 20, 2014, 10:42am

First try backing up the folder, downloading a fresh copy. Try using the fresh copy with default settings, only add back the certs from the old folder (nit anything else).

baa · February 20, 2014, 4:26pm

And delete (!) and reinstall the certs to your aTV. Seems to fix those hick-ups more often...

system · December 21, 2019, 1:23am

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Plexconnect not working after upgrade

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