Trailers Unavilable After upgrading ATV and PLexConnect

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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

    ATV S Model MD199LL/A  Firmware 5.3 (6105)
     

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

    192.168.0.29
     

  • The device and operating system (including version number) that PlexConnect is installed on:

    Mac OS X 10.8.5
     

  • The local IP address of the device that PlexConnect is installed on:
    192.168.0.29
     

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:

    • Mac OS X 10.8.5 (same)

  • The Plex media server (PMS) version number you are running (do not put 'latest'):

    0.9.8.7
     

  • The local IP address of the device that the Plex media server (PMS) is installed on:

    • 192.168.0.29

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

    Downloaded 10/14/2013 10:00pm PST
     

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)


    [PlexConnect]
    enable_webserver_ssl = True
    logpath = .
    enable_dnsserver = False
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True
    port_pms = 32400
    port_webserver = 9999
    ip_plexconnect = 0.0.0.0
    certfile = /Users/admin/Downloads/scripts/PlexConnect/assets/certificates/trailers.pem
    ip_dnsmaster = 192.168.0.29
    loglevel = High
    ip_pms = 192.168.0.29
    enable_plexgdm = True
    port_ssl = 443
     

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space).

    No Media File
     

  • A detailed description of the issue (the clearer you can make this the better):

    PlexConnect seems to launch fine. However still get error message, Trailer Unavailable.. I have installed the certs twice and checked path.
     

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:



    22:10:55 PlexConnect: started: 22:10:55
    22:10:55 Settings: getsetting enable_plexconnect_autodetect=True
    22:10:55 PlexConnect: IP_self: 192.168.0.29
    22:10:55 Settings: getsetting enable_dnsserver=False
    22:10:55 WebServer: started: 22:10:55
    22:10:55 Settings: getsetting port_webserver=9999
    22:10:55 WebServer: ***
    22:10:55 WebServer: WebServer: Serving HTTP on 192.168.0.29 port 9999.
    22:10:55 WebServer: ***
    22:10:55 ATVSettings: init class CATVSettings
    22:10:55 ATVSettings: load settings
    22:10:55 Settings: getsetting enable_plexgdm=True
    22:10:55 PlexAPI: ***
    22:10:55 PlexAPI: looking up Plex Media Server
    22:10:55 PlexAPI: ***
    22:10:55 PlexAPI: Sending discovery message: M-SEARCH * HTTP/1.0
    22:10:55 PlexAPI: Received data from ('192.168.0.29', 32414)
    22:10:55 PlexAPI: Data received:
     HTTP/1.0 200 OK
    Content-Type: plex/media-server
    Resource-Identifier: 0ab9b3f5b38247ae1a22b57e7b647c40df84d420
    Name: RJS Media Center
    Port: 32400
    Updated-At: 1381735503
    Version: 0.9.8.7.186-0c77db1
     
     
    22:10:55 Settings: getsetting enable_webserver_ssl=True
    22:10:55 WebServer: started: 22:10:55
    22:10:55 Settings: getsetting port_ssl=443
    22:10:55 Settings: getsetting certfile=/Users/admin/Downloads/scripts/PlexConnect/assets/certificates/trailers.pem
    22:10:55 Settings: getsetting certfile=/Users/admin/Downloads/scripts/PlexConnect/assets/certificates/trailers.pem
    22:10:55 WebServer: ***
    22:10:55 WebServer: WebServer: Serving HTTPS on 192.168.0.29 port 443.
    22:10:55 WebServer: ***
    22:10:56 PlexAPI: servers discovered: 1
    22:10:56 PlexAPI: RJS Media Center 192.168.0.29:32400
    22:10:56 XMLConverter: PlexGDM - PMS: 192.168.0.29:32400
    22:10:56 ATVSettings: setOption: update pms_uuid to ('0ab9b3f5b38247ae1a22b57e7b647c40df84d420',)
    22:11:00 WebServer: http request header:
    Host: trailers.apple.com
    Accept-Encoding: gzip, deflate
    Accept: */*
    Accept-Language: en;q=0.9
    Cookie: itspod=15; ns-mzf-inst=35-138-80-104-94-8007-150127-15-nk11; Pod=15; mz_at0-225139694=AwQAAAEMAADEfAAAAABSXM1TVIjy+864J939O3did8MRgBhIOkg=; mz_at_ssl-225139694=AwUAAAEMAADEfAAAAABSXM1TBbbzxelZdMhdp/ardTfMMM30QNw=; X-Dsid=225139694; s_vi=[CS]v1|2874DEBE05010213-60000117602802F3[CE]
    Connection: keep-alive
    X-Apple-TV-Resolution: 720
    X-Apple-TV-Version: 5.3
    User-Agent: iTunes-AppleTV/5.3 (3; 8GB; dt:12)
     
    22:11:00 WebServer: http request path:
    /appletv/us/js/application.js
    22:11:00 Localize: aTVLanguage: en
    22:11:00 WebServer: pms address:
     
    22:11:00 WebServer: cleaned path:
    /appletv/us/js/application.js
    22:11:00 WebServer: PlexConnect options:
    {'aTVLanguage': 'en', 'aTVAddress': '192.168.0.22'}
    22:11:00 WebServer: additional arguments:
     
    22:11:00 WebServer: serving  /Users/admin/Downloads/scripts/PlexConnect/assets/js/application.js
    22:12:13 WebServer: http request header:
    Host: 192.168.0.29
    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1
    Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
    DNT: 1
    Accept-Language: en-us
    Accept-Encoding: gzip, deflate
    Cookie: SESSION-GUID=cbufd2mw53v
    Connection: keep-alive
     
    22:12:13 WebServer: http request path:
    /
    22:12:13 Localize: aTVLanguage: en
    22:12:13 WebServer: pms address:
     
    22:12:13 WebServer: cleaned path:
    /
    22:12:13 WebServer: PlexConnect options:
    {'aTVLanguage': 'en', 'aTVAddress': '192.168.0.13'}
    22:12:13 WebServer: additional arguments:
     
    22:12:13 WebServer: http request header:
    Host: 192.168.0.29
    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1
    Accept: */*
    DNT: 1
    Accept-Language: en-us
    Accept-Encoding: gzip, deflate
    Cookie: SESSION-GUID=cbufd2mw53v
    Connection: keep-alive
     
    22:12:13 WebServer: http request path:
    /favicon.ico
    22:12:13 Localize: aTVLanguage: en
    22:12:13 WebServer: pms address:
     
    22:12:13 WebServer: cleaned path:
    /favicon.ico
    22:12:13 WebServer: PlexConnect options:
    {'aTVLanguage': 'en', 'aTVAddress': '192.168.0.13'}
    22:12:13 WebServer: additional arguments:
     
    06:50:31 PlexConnect: Shutting down.
    06:50:32 WebServer: Shutting down.
    06:50:32 WebServer: Shutting down.
    06:50:32 ATVSettings: save settings
    06:50:32 PlexConnect: shutdown
     

PMS and PlexConnect running on same machine.

 

If this helps. My PMS and Plex is running on my Mac Mini.. I generated the certificates on the Mac Mini.  I then copied the .cer file from the mac mini to my Macbook Pro so that I can create a profile and take my laptop to my ATV and install it. 

 

Not sure if this would cause a problem by installing the the ATV cert. from the Macbook instead of the Mac Mini where it was created from.

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Cookies? Mozilla? Safari?

Why is all that hammering onto PlexConnect?

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Cookies? Mozilla? Safari?

Why is all that hammering onto PlexConnect?

I don't understand what you are saying. Im not using a browser

4

Your Plexconnect log indicates that cookies, Mozilla and WebKit are all making calls through the Plexconnect web server. Why is that?

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Your Plexconnect log indicates that cookies, Mozilla and WebKit are all making calls through the Plexconnect web server. Why is that?

I do not know. I do not have mozilla installed.. I'm running on Mac Mini Server.. There is a Server running, with my own DNS and web server. I had previously had PlexConnect configured to work with my own DNS. Maybe that could be the source of some of the log entries?

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I have a tutorial for osx in my signature if you would like to follow it. In your situation I would leave everything as default looks like your still set up for a nas which is more then likely your issue. Post results after you start with a stock plexconnect reneame your old one to something else if you want to debug later. Probably would be the fastest solution.

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“Mozilla” is probably indicating Firefox. Perhaps you should post a link to your thread in the OSX server thread in this forum. You would probably get more responses familiar with the issues for your setup.

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I have a tutorial for osx in my signature if you would like to follow it. In your situation I would leave everything as default looks like your still set up for a nas which is more then likely your issue. Post results after you start with a stock plexconnect reneame your old one to something else if you want to debug later. Probably would be the fastest solution.

Thanks. I actually did start fresh. I deleted (well renamed) the old PlexConnect Server.. Downloaded fresh from github and went through the tutorial by Langui.sh  

My server is configured using this guide to run my own Web/DNS Server http://forums.plexapp.com/index.php/topic/71085-a-guide-to-how-i-got-plexconnect-running-on-os-x-server-107/

I'm wondering if it has something to do with needing the certificate installed in Mac Server application. I tried to import the certificate in Server app but it's not working. When I look at my webserver it's using a previous self-signed cert for 443 calls. I'm wondering if that has something to do with it.

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Thanks. I actually did start fresh. I deleted (well renamed) the old PlexConnect Server.. Downloaded fresh from github and went through the tutorial by Langui.sh  

My server is configured using this guide to run my own Web/DNS Server http://forums.plexapp.com/index.php/topic/71085-a-guide-to-how-i-got-plexconnect-running-on-os-x-server-107/

I'm wondering if it has something to do with needing the certificate installed in Mac Server application. I tried to import the certificate in Server app but it's not working. When I look at my webserver it's using a previous self-signed cert for 443 calls. I'm wondering if that has something to do with it.

OK So I confirmed it's a problem with my Apple Server. I disabled my DNS and Webserver and reset the settings.cfg to use the default internal web server and googles DNS, and it's working..

So the need for the certificate is requiring a configuration change if using your own DNS and webserver. I tried importing the certificate into Server App, but it didn't work.. I'll have to keep experimenting..

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