PlexConnect Stopped Working

Dev Community Apps & Creations
1

Hello All 

I just want to say thanks in advance as I am sure someone will be able to fix my issue.

I have been running PlexConnect to two ATV's (one 2 and on 3) for about 3 months now with no issues. About 4 nights ago I noticed my ATV2 was not working anymore. I then tried my ATV3 to find out it had also stopped working. I have since noticed that for some reason BOTH certificates were gone from them. I then re-installed the certificates and tried again with no luck. So then I Started from scratch.... by installing everything over again and creating new Certificate and sending to both ATV's still with no luck. Nothing has changed on the Network as far as I can tell... my static IP for the Media PC is still 192.168.1.20.

My Server is running on Windows 7 64bit. Here is what PlexConnect is saying... hope this is what is needed to find my problem. Any help would be greatly appreciated... and Thanks again

 

 
21:35:40 PlexConnect: ***
21:35:40 PlexConnect: PlexConnect
21:35:40 PlexConnect: Press CTRL-C to shut down.
21:35:40 PlexConnect: ***
21:35:40 Settings: add setting enable_plexgdm=True
21:35:40 Settings: add setting ip_pms=192.168.178.10
21:35:40 Settings: add setting port_pms=32400
21:35:40 Settings: add setting enable_dnsserver=True
21:35:40 Settings: add setting port_dnsserver=53
21:35:40 Settings: add setting ip_dnsmaster=8.8.8.8
21:35:40 Settings: add setting prevent_atv_update=True
21:35:40 Settings: add setting enable_plexconnect_autodetect=True
21:35:40 Settings: add setting ip_plexconnect=0.0.0.0
21:35:40 Settings: add setting hosttointercept=trailers.apple.com
21:35:40 Settings: add setting port_webserver=80
21:35:40 Settings: add setting enable_webserver_ssl=True
21:35:40 Settings: add setting port_ssl=443
21:35:40 Settings: add setting certfile=./assets/certificates/trailers.pem
21:35:40 Settings: add setting loglevel=Normal
21:35:40 Settings: add setting logpath=.
21:35:40 PlexConnect: started: 21:35:40
21:35:40 PlexConnect: Version: 0.3.1+
21:35:40 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:24) [MSC v.1500
 64 bit (AMD64)]
21:35:40 PlexConnect: Host OS: win32
21:35:41 PlexConnect: IP_self: 192.168.1.20
21:35:41 DNSServer: started: 21:35:41
21:35:41 DNSServer: ***
21:35:41 DNSServer: DNSServer: Serving DNS on 192.168.1.20 port 53.
21:35:41 DNSServer: intercept: ['trailers.apple.com'] => 192.168.1.20
21:35:41 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld
.apple.com.edgesuite.net'] => 127.0.0.1
21:35:41 DNSServer: forward other to higher level DNS: 8.8.8.8
21:35:41 DNSServer: ***
21:35:41 WebServer: started: 21:35:41
21:35:41 WebServer: ***
21:35:41 WebServer: WebServer: Serving HTTP on 192.168.1.20 port 80.
21:35:41 WebServer: ***
21:35:41 WebServer: started: 21:35:41
21:35:41 WebServer: ***
21:35:41 WebServer: WebServer: Serving HTTPS on 192.168.1.20 port 443.
21:35:41 WebServer: ***
21:35:58 DNSServer: DNS request received!
21:35:58 DNSServer: Source: ('192.168.1.15', 53412)
21:35:58 DNSServer: Domain: bookkeeper.itunes.apple.com
21:35:58 DNSServer: ***forward request
21:35:58 DNSServer: -> DNS response from higher level
21:35:59 DNSServer: DNS request received!
21:35:59 DNSServer: Source: ('192.168.1.15', 52767)
21:35:59 DNSServer: Domain: upp.itunes.apple.com
21:35:59 DNSServer: ***forward request
21:35:59 DNSServer: -> DNS response from higher level
21:43:44 DNSServer: DNS request received!
21:43:44 DNSServer: Source: ('192.168.1.15', 54355)
21:43:44 DNSServer: Domain: trailers.apple.com
21:43:44 DNSServer: ***intercept request
21:43:44 DNSServer: -> DNS response: 192.168.1.20
21:43:46 DNSServer: DNS request received!
21:43:46 DNSServer: Source: ('192.168.1.15', 58940)
21:43:46 DNSServer: Domain: p50-buy.itunes.apple.com.akadns.net
21:43:46 DNSServer: ***forward request
21:43:46 DNSServer: -> DNS response from higher level
21:43:49 DNSServer: DNS request received!
21:43:49 DNSServer: Source: ('192.168.1.15', 56237)
21:43:49 DNSServer: Domain: itunes-cdn.apple.com.akadns.net
21:43:49 DNSServer: ***forward request
21:43:49 DNSServer: -> DNS response from higher level
21:43:51 DNSServer: DNS request received!
21:43:51 DNSServer: Source: ('192.168.1.15', 59034)
21:43:51 DNSServer: Domain: ax.init-cdn.itunes.apple.com.akadns.net
21:43:51 DNSServer: ***forward request
21:43:51 DNSServer: -> DNS response from higher level
21:47:29 DNSServer: DNS request received!
21:47:29 DNSServer: Source: ('192.168.1.15', 61528)
21:47:29 DNSServer: Domain: p50-buy.itunes.apple.com
21:47:29 DNSServer: ***forward request
21:47:29 DNSServer: -> DNS response from higher level
21:47:39 DNSServer: DNS request received!
21:47:39 DNSServer: Source: ('192.168.1.15', 61369)
21:47:39 DNSServer: Domain: trailers.apple.com
21:47:39 DNSServer: ***intercept request
21:47:39 DNSServer: -> DNS response: 192.168.1.20
21:48:21 DNSServer: DNS request received!
21:48:21 DNSServer: Source: ('192.168.1.3', 56247)
21:48:21 DNSServer: Domain: init-p01md.apple.com
21:48:21 DNSServer: ***forward request
21:48:21 DNSServer: -> DNS response from higher level
21:48:47 DNSServer: DNS request received!
21:48:47 DNSServer: Source: ('192.168.1.15', 61728)
21:48:47 DNSServer: Domain: gs-loc.apple.com
21:48:47 DNSServer: ***forward request
21:48:47 DNSServer: -> DNS response from higher level
21:48:48 DNSServer: DNS request received!
21:48:48 DNSServer: Source: ('192.168.1.15', 61728)
21:48:48 DNSServer: Domain: gs-loc.apple.com
21:48:48 DNSServer: ***forward request
21:48:48 DNSServer: -> DNS response from higher level
21:48:50 DNSServer: DNS request received!
21:48:50 DNSServer: Source: ('192.168.1.15', 65451)
21:48:50 DNSServer: Domain: cl2.apple.com
21:48:50 DNSServer: ***forward request
21:48:50 DNSServer: -> DNS response from higher level
 

 

2

It looks like PlexConnect's use of Apple's GDM has messed up the IP address of the PMS that PlexConnect is trying to connect to. Try disabling GDM: enable_plexgdm=False and set the IP of the PMS manually: ip_pms=x.x.x.x. Then restart PlexConnect.

Also, I wouldn't use Google's public IP 8.8.8.8 as the DNS Master address. Set the fns master to your ISP DNS address: ip_dnsmaster=x.x.x.x

3
Ok DrZeuss Here is what I have done;
I opened the Settings.cfg file and changed to what you said to try (i did the public address too but put google back in for now) then saved see below.
 
[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.20
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
disable_plexgdm = False
 
This is then what I see once I have saved and restarted PlexConnect:
 
08:00:16 PlexConnect: ***
08:00:16 PlexConnect: PlexConnect
08:00:16 PlexConnect: Press CTRL-C to shut down.
08:00:16 PlexConnect: ***
08:00:16 PlexConnect: started: 08:00:16
08:00:16 PlexConnect: Version: 0.3.1+
08:00:16 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:24) [MSC v.1500
 64 bit (AMD64)]
08:00:16 PlexConnect: Host OS: win32
08:00:16 PlexConnect: IP_self: 192.168.1.20
08:00:16 DNSServer: started: 08:00:16
08:00:16 DNSServer: ***
08:00:16 DNSServer: DNSServer: Serving DNS on 192.168.1.20 port 53.
08:00:16 DNSServer: intercept: ['trailers.apple.com'] => 192.168.1.20
08:00:16 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld
.apple.com.edgesuite.net'] => 127.0.0.1
08:00:16 DNSServer: forward other to higher level DNS: 8.8.8.8
08:00:16 DNSServer: ***
08:00:16 WebServer: started: 08:00:16
08:00:16 WebServer: ***
08:00:16 WebServer: WebServer: Serving HTTP on 192.168.1.20 port 80.
08:00:16 WebServer: ***
08:00:16 WebServer: started: 08:00:16
08:00:16 WebServer: ***
08:00:16 WebServer: WebServer: Serving HTTPS on 192.168.1.20 port 443.
08:00:16 WebServer: ***
08:01:22 DNSServer: DNS request received!
08:01:22 DNSServer: Source: ('192.168.1.3', 51218)
08:01:22 DNSServer: Domain: p50-buy.itunes.apple.com.akadns.net
08:01:22 DNSServer: ***forward request
08:01:22 DNSServer: -> DNS response from higher level
08:01:27 DNSServer: DNS request received!
08:01:27 DNSServer: Source: ('192.168.1.3', 49189)
08:01:27 DNSServer: Domain: trailers.apple.com
08:01:27 DNSServer: ***intercept request
08:01:27 DNSServer: -> DNS response: 192.168.1.20
 
Not sure what I am doing wrong as it does not seem to be running at all now.
Thanks again for all your help
 
 
 
4

As per the “read before posting” thread, specifically the troubleshooting section, can you provide the details requested, especially a log with LogLevel = High (note the capital H is important).

5

Ok So here goes:

Apple TV 3 6.1

PlexConnect IP 192.168.1.20

PlexConnect Ver.# 0.3.1+

PMS Ver.# 0.9.9.7.429-f80a8d6

PMS IP 192.168.1.20

I Then set LogLevel to "High" restarted and Control C to close. This is the contents of Settings.cfg:

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.20
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 
I believe this is the Contents of the PlexConnect .log file
 
08:58:34 PlexConnect: started: 08:58:34
08:58:34 PlexConnect: Version: 0.3.1+
08:58:34 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:24) [MSC v.1500 64 bit (AMD64)]
08:58:34 PlexConnect: Host OS: win32
08:58:34 PlexConnect: IP_self: 192.168.1.20
08:58:34 DNSServer: started: 08:58:34
08:58:34 DNSServer: ***
08:58:34 DNSServer: DNSServer: Serving DNS on 192.168.1.20 port 53.
08:58:34 DNSServer: ***
08:58:34 WebServer: started: 08:58:34
08:58:34 WebServer: ***
08:58:34 WebServer: WebServer: Serving HTTP on 192.168.1.20 port 80.
08:58:34 WebServer: ***
08:58:34 WebServer: started: 08:58:34
08:58:34 WebServer: ***
08:58:34 WebServer: WebServer: Serving HTTPS on 192.168.1.20 port 443.
08:58:34 WebServer: ***
09:03:14 PlexConnect: Shutting down.
09:03:14 WebServer: Shutting down.
09:03:15 WebServer: Shutting down.
09:03:16 DNSServer: Shutting down.
09:03:16 PlexConnect: shutdown
 
The Port 32400 is Open on my Router if that means anything
I also have created the certificates placing them in the Certificate folder in the assets folder. I also put the certificate on the ATV as well.
Thanks for all you patients with me as I am new to all this kinda stuff. If I have missed anything please let me know.
Thanks again
6

Hi guys,

i have the same issue. since 2 nights. It semes plexconnect can't connet to PMS.

My config:

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
    ATV3 5.3(6105)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
    10.10.20.200

  • The device and operating system (including version number) that PlexConnect is installed on:
    Windows Server 2012

  • The local IP address of the device that PlexConnect is installed on:
    10.10.20.200

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:
    Windows Server 2012

  • The local IP address of the device that the Plex media server (PMS) is installed on:
    10.10.20.200

  • Where your media is stored (e.g. internal drive):
    Drives V:, W:, X: (all drives on samba network shares)

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
    Github (11.04.2014) Version: 0.3.1+

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
     

    [PlexConnect]
enable_plexgdm = False
ip_pms = 10.10.20.200
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 10.10.10.75
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 10.10.20.200
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .

Logfile

20:15:15 PlexConnect: started: 20:15:15
20:15:15 PlexConnect: Version: 0.3.1+
20:15:15 PlexConnect: Python: 2.7.5 (default, May 15 2013, 22:44:16) [MSC v.1500 64 bit (AMD64)]
20:15:15 PlexConnect: Host OS: win32
20:15:15 Settings: getsetting enable_plexconnect_autodetect=True
20:15:15 PlexConnect: IP_self: 10.10.20.200
20:15:15 Settings: getsetting hosttointercept=trailers.apple.com
20:15:15 Settings: getsetting enable_dnsserver=True
20:15:15 DNSServer: started: 20:15:15
20:15:15 Settings: getsetting port_dnsserver=53
20:15:15 Settings: getsetting ip_dnsmaster=10.10.10.75
20:15:15 Settings: getsetting prevent_atv_update=True
20:15:15 DNSServer: ***
20:15:15 DNSServer: DNSServer: Serving DNS on 10.10.20.200 port 53.
20:15:15 DNSServer: intercept: ['trailers.apple.com'] => 10.10.20.200
20:15:15 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
20:15:15 DNSServer: forward other to higher level DNS: 10.10.10.75
20:15:15 DNSServer: ***
20:15:15 Settings: getsetting enable_webserver_ssl=True
20:15:15 WebServer: started: 20:15:15
20:15:15 Settings: getsetting port_webserver=80
20:15:15 WebServer: ***
20:15:15 WebServer: WebServer: Serving HTTP on 10.10.20.200 port 80.
20:15:15 WebServer: ***
20:15:15 ATVSettings: init class CATVSettings
20:15:15 ATVSettings: load settings
20:15:15 WebServer: started: 20:15:15
20:15:15 Settings: getsetting port_ssl=443
20:15:15 Settings: getsetting certfile=./assets/certificates/trailers.pem
20:15:15 Settings: getsetting certfile=./assets/certificates/trailers.pem
20:15:15 WebServer: ***
20:15:15 WebServer: WebServer: Serving HTTPS on 10.10.20.200 port 443.
20:15:15 WebServer: ***
20:15:24 DNSServer: DNS request received!
20:15:24 DNSServer: Source: ('10.10.20.121', 59305)
20:15:24 DNSServer: Domain: www4.l.google.com --> Youtube is working fine
20:15:24 DNSServer: ***forward request
20:15:24 DNSServer: -> DNS response from higher level
20:15:29 DNSServer: DNS request received!
20:15:29 DNSServer: Source: ('10.10.20.121', 53568)
20:15:29 DNSServer: Domain: trailers.apple.com
20:15:29 DNSServer: ***intercept request
20:15:29 DNSServer: -> DNS response: 10.10.20.200

certificates are from 28.8.2013

since august 2013 no problems til yesterday.

any ideas?

thanks

7

so, i've testet the plexconnet with a ubunt 12.04.4 VM, but same result.

"TRAILER IS NOT AVAILABLE. PlEASE TRY AGAIN LATER."

Settings.cfg

[PlexConnect]
enable_plexgdm = False
ip_pms = 10.10.20.200
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 10.10.20.220
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .

Log

21:23:16 PlexConnect: started: 21:23:16
21:23:16 PlexConnect: Version: 0.3.1+
21:23:16 PlexConnect: Python: 2.7.3 (default, Feb 27 2014, 20:00:17)
[GCC 4.6.3]
21:23:16 PlexConnect: Host OS: linux2
21:23:16 Settings: getsetting enable_plexconnect_autodetect=False
21:23:16 Settings: getsetting ip_plexconnect=10.10.20.220
21:23:16 PlexConnect: IP_self (from settings): 10.10.20.220
21:23:16 Settings: getsetting hosttointercept=trailers.apple.com
21:23:16 Settings: getsetting enable_dnsserver=True
21:23:16 DNSServer: started: 21:23:16
21:23:16 Settings: getsetting port_dnsserver=53
21:23:16 Settings: getsetting ip_dnsmaster=8.8.8.8
21:23:16 Settings: getsetting prevent_atv_update=False
21:23:16 DNSServer: ***
21:23:16 DNSServer: DNSServer: Serving DNS on 10.10.20.220 port 53.
21:23:16 DNSServer: intercept: ['trailers.apple.com'] => 10.10.20.220
21:23:16 DNSServer: restrain: [] => 127.0.0.1
21:23:16 DNSServer: forward other to higher level DNS: 8.8.8.8
21:23:16 DNSServer: ***
21:23:16 WebServer: started: 21:23:16
21:23:16 Settings: getsetting port_webserver=80
21:23:16 WebServer: ***
21:23:16 WebServer: WebServer: Serving HTTP on 10.10.20.220 port 80.
21:23:16 WebServer: ***
21:23:16 ATVSettings: init class CATVSettings
21:23:16 ATVSettings: load settings
21:23:16 Settings: getsetting enable_webserver_ssl=True
21:23:16 WebServer: started: 21:23:16
21:23:16 Settings: getsetting port_ssl=443
21:23:16 Settings: getsetting certfile=./assets/certificates/trailers.pem
21:23:16 Settings: getsetting certfile=./assets/certificates/trailers.pem
21:23:16 WebServer: ***
21:23:16 WebServer: WebServer: Serving HTTPS on 10.10.20.220 port 443.
21:23:16 WebServer: ***
21:23:25 DNSServer: DNS request received!
21:23:25 DNSServer: Source: ('10.10.20.121', 53475)
21:23:25 DNSServer: Domain: trailers.apple.com
21:23:25 DNSServer: ***intercept request
21:23:25 DNSServer: -> DNS response: 10.10.20.220
21:24:35 PlexConnect: Shutting down.
21:24:36 WebServer: Shutting down.
21:24:36 ATVSettings: save settings
21:24:36 WebServer: Shutting down.
21:24:40 DNSServer: Shutting down.
21:24:40 PlexConnect: shutdown

i'am pretty shure the config is OK, so where ist the problem?

thanks for help

8

OK, Guys.

form my i fixed it partly.

1. i've upgraded my apple TV 3 to newest Firmware 7.1 "Apple TV-Software 6.1(6698.99.16)"

2. i created a new certificate described here and uploaded it to my Apple TV as described.

i dont know if i had to upgrade my Apple TV, but i test it tomorow.

now i can connect to my PMS but there are no Images an i can not access any Movies.

so long

9

Swoop124 And everyone else having this odd issue...

I have fixed my problem. I use a Windows 7 PC for my PMS and PlexConnect server and this is what I did:

1. Used certmgr.msc to search for all the Trailer Certificates and deleted (I had four for some reason)

2. Removed Certificates off both ATV's

Used IPhone Config Utility to re-create and put back onto ATV's... *Note* do not modify the Cert that is there... delete and re-create new one.

3. Started things back up and everything is working great!!

Hope this helps for anyone else with this issue... and again thanks to all for the help.

10

Hahaha way to funny.... posting same fix at the same time!!! Well done sir!

11

hello,

now i can confirm, softwareupdate is not necessary, but it is working with Apple TV-Software 6.1.

greetings

swoop124

12

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