PMP TV Layout vs Web, changes direct play

[Sea_Cutha]

Server Version#:
Player Version#: 3.77.2
Windows 10

The Plex Server is on our gigabit LAN and the PC (w/ 4k TV) with PMP can direct play pretty much everything. Well, previously could anyway.

We just watched a HEVC 4k movie and the wife was upset because it kept buffering and stuttering. After the movie was over I checked the player and server logs and noticed that PMP was saying it was only capable of h264 and a few audio codecs and the server logs have the same thing.

Strange thing when PMP is full screen and I hit “I” on the keyboard while in TV mode it says 1920x1080 for web and screen resolution. Playing a 4k movie while in TV mode does NOT direct play and it buffers and sucks and it plays at 1920x1080. Also audio is not in the correct format.

When its not in TV mode, without changing a single other thing, the movie direct plays wonderfully and the audio plays with DTS-HD fine (well, a touch of audio sync issues that only I seem to notice, which strangely wasn’t a problem in TV mode).

I’m not really looking for help, just thought others might have the same issue.

Thanks.

[pcalves]

Hi @Sea_Cutha, thank you for your report.

The Plex Server is on our gigabit LAN and the PC (w/ 4k TV) with PMP can direct play pretty much everything. Well, previously could anyway.

I understood from this that PMP in TV mode would previously direct play HEVC 4k content, meaning it stopped direct playing in a recent update. Is this correct?

Whatever the case, I’ve filed an internal ticket so we can investigate this situation and see how we can improve it.

[Cutha]

Hi,

I understood from this that PMP in TV mode would previously direct play HEVC 4k content, meaning it stopped direct playing in a recent update. Is this correct?

Yes.

Thanks

[pcalves]

Hi @Cutha! I’ve tried with no luck to reproduce this issue on the latest version of PMP (2.26.0). It seems to be able to direct play HEVC 4K content in both TV mode and Desktop mode.

I’ve used the following sample video for testing purposes: http://jell.yfish.us/media/jellyfish-120-mbps-4k-uhd-hevc-10bit.mkv

Can you please check that you’re not forcing PMP to transcode the video? This could happen if you’ve set the highest video quality (in Settings > Video > Local Quality) to something lower than the video you’re trying to play. It’s also possible to disable Direct Play completely. These settings are exclusive to TV mode so that may be why you’re seeing a difference between that and Desktop mode.

You can find more information about those (and other) settings in https://support.plex.tv/articles/115000473213-settings-plex-media-player/

Please let me know what your Video settings look like and if the issue persists after adjusting them.

[Cutha]

Hi,

Thanks for the reply.

Now no matter what mode I am in (TV vs Web) 4k movies will not direct play. So now I am looking for help

The Local Quality is set to Original. I had a bit of time to test this today and found some items in the logs that jump out at me. The first bunch below is from the PlexMediaPlayer.log and the other one is from the plexmediaplayer.conf that was in the Users…\PlexMediaPlayer folder.

Why and how is maxBitrate set to 8000?

Also my audio is now transcoding and before it wasn’t.

On another note, but because I am going through all my configs again I thought I may as well ask, is HDR working with Plex Media Player and how does Windows need to be set to get it working correctly?

Thanks for your time,
Seamus

}
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - ffmpeg: Mime-type: ‘video/x-matroska’
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - ffmpeg: Stream opened successfully.
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: Cache size set to 587000 KiB (75000 KiB backbuffer)
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - demux: Trying demuxers for level=normal.
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: Found the head…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: + a segment…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: |+ segment information…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + muxing app: Lavf58.9.100
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + writing app: Lavf58.9.100
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + timecode scale: 1000000
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + duration: 8077.120s
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + segment uid 05 21 fc 7c ba 0d 50 5d d0 c2 36 2c cc 37 ee 55
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: |+ segment tracks…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + a track…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Track number: 1
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Track type: Video
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Video track
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Pixel width: 1920
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Pixel height: 1080
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Codec ID: V_MPEG4/ISO/AVC
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + CodecPrivate, length 41
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Language: und
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Default duration: 1.000ms ( = 1000.000 fps)
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + a track…
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Track number: 2
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Track type: Audio
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Audio track
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Sampling frequency: 48000.000000
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Bit depth: 32
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Channels: 8
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Codec ID: A_OPUS
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + CodecPrivate, length 29
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: | + Language: eng
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: |+ found cluster
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - mkv: All headers are parsed!
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - demux: Detected file format: Matroska
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - demux: Stream is not seekable.
2019-03-09 19:35:07 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: blocking for STREAM_CTRL 6
2019-03-09 19:35:08 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: Cache is not responding - slow/stuck network connection?
2019-03-09 19:35:13 [ INFO ] CodecsComponent.cpp @ 1260 - Using system audio decoders: true
2019-03-09 19:35:13 [ INFO ] CodecsComponent.cpp @ 1261 - Using system video decoders: false
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Opening done: https://192.168.188.100:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F109494&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&maxVideoBitrate=8000&directStreamAudio=1&mediaBufferSize=512000&session=gzjvgsdsfygypxjq1kagojem&offset=168&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=xxx&X-Plex-Client-Profile-Extra=append-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D*%26audioCodec%3D*)&X-Plex-Chunked=1&X-Plex-Client-Identifier=xxx&X-Plex-Device-Screen-Resolution=3840x2160%2C3840x2160&X-Plex-Version=3.90.1&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264{profile%3Ahigh%26resolution%3A2160%26level%3A52}%3BaudioDecoders%3Dmp3%2Caac%2Cdts{bitrate%3A800000%26channels%3A8}%2Cac3{bitrate%3A800000%26channels%3A8}&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.29.1.961-bb236059&X-Plex-Device=Windows&X-Plex-Device-Name=MediaPC&X-Plex-Model=10&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - global: config path: ‘sub’ -/-> ‘C:/Users/mediauser.THEVERSE/AppData/Local/PlexMediaPlayer/sub’
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Running hook: main/on_preloaded
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: sid=“no” → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: aid=“1” → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: ad=“h264,opus” → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: vd=“h264,opus” → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Run command: hook-ack, flags=0, args=[on_preloaded]
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - cplayer: (+) Video --vid=1 () (h264 1920x1080 1000.000fps)
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - cplayer: (+) Audio --aid=1 --alang=eng () (opus 8ch 48000Hz)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vo/opengl-cb: Assuming 23.976023 FPS for display sync.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Container reported FPS: 1000.000000
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Codec list:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: h264 - H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: h264_cuvid (h264) - Nvidia CUVID H264 decoder
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: h264 - H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Opening video decoder h264
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Probing ‘d3d11va’…
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Trying hardware decoding.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: Using VO-supplied device 000001d9087c2e20.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Selected video codec: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: Codec list:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: opus - Opus
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: opus - Opus
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: Opening audio decoder opus
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: Requesting 1 threads for decoding.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ad: Selected audio codec: opus (Opus)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Starting playback…
2019-03-09 19:35:13 [ ERROR ] PlayerComponent.cpp @ 599 - cplayer: Cannot seek in this file.
2019-03-09 19:35:13 [ ERROR ] PlayerComponent.cpp @ 599 - cplayer: You can forcibly enable it with ‘–force-seekable=yes’.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Audio filter chain:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [in] 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [out] 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [ao] 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao: Trying audio driver ‘wasapi’
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: requested format: 48000 Hz, 7.1 channels, floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: No device specified. Selecting default.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Window size: 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video source: 0x0 (0:0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video display: (0, 0) 1x1 → (0, 0) 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video scale: 3840.000000/2160.000000
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: OSD borders: l=-1073739904 t=0 r=-1073739904 b=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video borders: l=0 t=0 r=0 b=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Selecting device ‘{4f736dbd-83e1-4652-a45a-ce24bfb1a604}’ (DENON-AVR (NVIDIA High Definition Audio))
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Monitoring changes in device {0.0.0.00000000}.{4f736dbd-83e1-4652-a45a-ce24bfb1a604}
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.1 float (32/32 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo float (32/32 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/32 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 44100hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 96000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 88200hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 192000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 176400hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 32000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 22050hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 11025hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 8000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 16000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 352800hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying stereo s32 (32/24 bits) @ 384000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 5.1 s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.1 s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 6.1 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying mono s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 2.1 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 4.0 s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 5.0 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 3.0 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 3.0(back) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying quad s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying quad(side) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 3.1 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 5.0(side) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 4.1 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 5.1(side) s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 6.0 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 6.0(front) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 6.0(front) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 6.1(front) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.0 s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.0(front) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.1(wide) s32 (32/24 bits) @ 48000hz (exclusive) → ok
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying 7.1(wide-side) s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying empty s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Trying octagonal s32 (32/24 bits) @ 48000hz (exclusive) → unsupported
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Channel layouts:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - stereo
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - 5.1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - 7.1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - 4.0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - quad
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - 5.1(side)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: - 7.1(wide)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: result: 7.1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Accepted as 7.1 s32 @ 48000hz → 7.1 s32 (32/24 bits) @ 48000hz (exclusive)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Device period: 10 ms
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: Buffer frame count: 480 (10 ms)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: IAudioClock::GetFrequency gave a frequency of 48000.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: device buffer: 480 samples.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ao/wasapi: using soft-buffer of 9600 samples.
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - cplayer: AO: [wasapi] 48000Hz 7.1 8ch s32
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: AO: Description: Windows WASAPI audio output (event mode)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Adding filter lavrresample
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Setting option ‘normalize’ = ‘yes’ (flags = 0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Setting option ‘o’ = ‘surround_mix_level=1’ (flags = 0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Audio filter chain:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [in] 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [lavrresample] 48000Hz 7.1 8ch s32 [a]
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [out] 48000Hz 7.1 8ch s32
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [ao] 48000Hz 7.1 8ch s32
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Inserting volume filter.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Adding filter volume
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Setting option ‘warn’ = ‘no’ (flags = 0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Removing filter lavrresample
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Adding filter lavrresample
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Setting option ‘normalize’ = ‘yes’ (flags = 0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Setting option ‘o’ = ‘surround_mix_level=1’ (flags = 0)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: Audio filter chain:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [in] 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [volume] “softvol” 48000Hz 7.1 8ch floatp
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [lavrresample] 48000Hz 7.1 8ch s32 [a]
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [out] 48000Hz 7.1 8ch s32
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - af: [ao] 48000Hz 7.1 8ch s32
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - volume: volume gain: 0.729000
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Pixel formats supported by decoder: dxva2_vld d3d11va_vld yuv420p
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Codec profile: High (0x64)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {86695f12-340e-4f04-9fd3-9253dd327460} MPEG2and1_VLD NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {ee27417f-5e28-4e65-beea-1d26b508adc9} MPEG2_VLD NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {6f3ec719-3735-42cc-8063-65cc3cb36616} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {1b81bea4-a0c7-11d3-b984-00c04f2e73c5} VC1_D2010 NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {1b81bea3-a0c7-11d3-b984-00c04f2e73c5} VC1_D NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {32fcfe3f-de46-4a49-861b-ac71110649d5} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {d79be8da-0cf1-4c81-b82a-69a4e236f43d} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {f9aaccbb-c2b6-4cfc-8779-5707b1760552} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {1b81be68-a0c7-11d3-b984-00c04f2e73c5} H264_E NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {5b11d51b-2f4c-4452-bcc3-09f2a1160cc0} HEVC_VLD_Main NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {107af0e0-ef1a-4d19-aba8-67a163073d13} HEVC_VLD_Main10 NV12 P010
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {20bb8b0a-97aa-4571-8e99-64e60606c1a6} NV12 P010
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {15df9b21-06c4-47f1-841e-a67c97d7f312} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {efd64d74-c9e8-41d7-a5e9-e9b0e39fa319} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {ed418a9f-010d-4eda-9ae3-9a65358d8d2e} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {9947ec6f-689b-11dc-a320-0019dbbc4184} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {33fcfe41-de46-4a49-861b-ac71110649d5} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {463707f8-a1d0-4585-876d-83aa6d60b89e} VP9_VLD_Profile0 NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {a4c749ef-6ecf-48aa-8448-50a7a1165ff7} NV12 P010
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {dda19dc7-93b5-49f5-a9b3-2bda28a2ce6e} NV12 P010
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {6affd11e-1d96-42b1-a215-93a31f09a53d} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11va: {914c84a3-4078-4fa9-984c-e2f262cb5c9c} NV12
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Selecting {1b81be68-a0c7-11d3-b984-00c04f2e73c5} H264_E 103
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Requesting pixfmt ‘d3d11va_vld’ from decoder.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - ffmpeg/video: h264: Reinit context to 1920x1088, pix_fmt: d3d11va_vld
2019-03-09 19:35:13 [ INFO ] JS: [Metrics] Updating session last interaction time
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - vd: Using hardware decoding (d3d11va).
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Decoder format: 1920x1080 d3d11_nv12[nv12] auto/auto/auto/auto CL=mpeg2/4/h264
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Using container aspect ratio.
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - vf: Using conversion filter.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vf: Video filter chain:
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vf: [in] 1920x1080 d3d11_nv12[nv12] bt.709/bt.709/bt.1886/limited SP=1.000000 CL=mpeg2/4/h264
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vf: [d3d11vpp] 1920x1080 d3d11_rgb[rgb0] rgb/bt.709/bt.1886/full SP=1.000000 CL=mpeg2/4/h264 [a]
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vf: [out] 1920x1080 d3d11_rgb[rgb0] rgb/bt.709/bt.1886/full SP=1.000000 CL=mpeg2/4/h264
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11vpp: Found 1 rate conversion caps. Looking for caps=0x2.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11vpp: - 0: 0x00000017
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - d3d11vpp: (matching)
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 595 - cplayer: VO: [opengl-cb] 1920x1080 d3d11_rgb[rgb0]
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: VO: Description: OpenGL Callbacks for libmpv
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: set video colors output-levels=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Window size: 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video source: 1920x1080 (1:1)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video display: (0, 0) 1920x1080 → (0, 0) 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video scale: 2.000000/2.000000
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: OSD borders: l=0 t=0 r=0 b=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video borders: l=0 t=0 r=0 b=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Testing FBO format rgba16f
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Create FBO: 16x16 (16x16)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Using FBO format rgba16f.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: No advanced processing required. Enabling dumb mode.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: first video frame after restart shown
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: starting audio playback
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: playback restart complete
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: video-unscaled=false → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: video-aspect="-1" → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: keepaspect=true → 1
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - cplayer: Set property: panscan=0.000000 → 1
2019-03-09 19:35:13 [ INFO ] PlayerComponent.cpp @ 461 - Entering state: playing
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Decoder format: 1920x1080 d3d11_nv12[nv12] auto/auto/auto/auto CL=mpeg2/4/h264
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - vd: Using container aspect ratio.
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Window size: 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video source: 1920x1080 (1:1)
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video display: (0, 0) 1920x1080 → (0, 0) 3840x2160
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video scale: 2.000000/2.000000
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: OSD borders: l=0 t=0 r=0 b=0
2019-03-09 19:35:13 [ DEBUG ] PlayerComponent.cpp @ 593 - opengl-cb: Video borders: l=0 t=0 r=0 b=0
2019-03-09 19:35:14 [ INFO ] JS: [Player] Timeline, {
“ratingKey”: “109494”,
“key”: “/library/metadata/109494”,
“playbackTime”: 0,
“playQueueItemID”: “10466458”,
“state”: “playing”,
“hasMDE”: 1,
“time”: 169000,
“duration”: 8077000
}
2019-03-09 19:35:14 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: Cache is not responding - slow/stuck network connection?
2019-03-09 19:35:14 [ INFO ] JS: [Player] Can play AUTOMATIC? true
2019-03-09 19:35:14 [ INFO ] JS: [Player] Can play DASH? false
2019-03-09 19:35:14 [ INFO ] JS: [Player] Can play HLS? true
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Augmented profile: {
“directPlay”: {
“mp4”: {
“video”: {
“maxBitrate”: 8000
}
},
“asf”: {
“video”: {
“maxBitrate”: 8000
}
},
“avi”: {
“video”: {
“maxBitrate”: 8000
}
},
“mkv”: {
“video”: {
“maxBitrate”: 8000
}
},
“mpeg”: {
“video”: {
“maxBitrate”: 8000
}
},
“mpegts”: {
“video”: {
“maxBitrate”: 8000
}
},
“3gpp”: {
“video”: {
“maxBitrate”: 8000
}
},
“wtv”: {
“video”: {
“maxBitrate”: 8000
}
},
“mov”: {
“video”: {
“maxBitrate”: 8000
}
}
},
“directStream”: {
“video”: {
“maxBitrate”: 8000
}
}
}
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Starting analysis of 4k (mkv, hevc, truehd, 153, main 10)
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Analyzing direct play
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Invalid profile property; bitrate: 45195 > 8000
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Cannot direct play: validateProfileProperty:maxBitrate
2019-03-09 19:35:14 [ INFO ] JS: [Player] Can direct stream? true (isAllowed: true)
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Analyzing video direct stream
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Invalid profile property; bitrate: 45195 > 8000
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Analyzing audio direct stream
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Analyzing playability
2019-03-09 19:35:14 [ INFO ] JS: [MDE] Finished analysis of 4k (mkv, hevc, truehd, 153, main 10)
2019-03-09 19:35:14 [ INFO ] JS: canPlay: true
2019-03-09 19:35:14 [ INFO ] JS: canDirectPlay: false
2019-03-09 19:35:14 [ INFO ] JS: canDirectStreamVideo: false
2019-03-09 19:35:14 [ INFO ] JS: canDirectStreamAudio: true
2019-03-09 19:35:14 [ INFO ] JS: bitrate: 8000
2019-03-09 19:35:14 [ INFO ] JS: videoResolution: 2560
2019-03-09 19:35:14 [ INFO ] JS: console.groupEnd
2019-03-09 19:35:15 [ INFO ] JS: [Player] Timeline, {
“ratingKey”: “109494”,
“key”: “/library/metadata/109494”,
“playbackTime”: 2004,
“playQueueItemID”: “10466458”,
“state”: “playing”,
“hasMDE”: 1,
“time”: 170000,
“duration”: 8077000
}
2019-03-09 19:35:17 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: Cache is not responding - slow/stuck network connection?
2019-03-09 19:35:18 [ DEBUG ] UpdaterComponent.cpp @ 52 - It has gone 1044 seconds since last update check.
2019-03-09 19:35:25 [ INFO ] JS: [Player] Timeline, {
“ratingKey”: “109494”,
“key”: “/library/metadata/109494”,
“playbackTime”: 12025,
“playQueueItemID”: “10466458”,
“state”: “playing”,
“hasMDE”: 1,
“time”: 180000,
“duration”: 8077000
}
2019-03-09 19:35:26 [ DEBUG ] PlayerComponent.cpp @ 593 - cache: Cache is not responding - slow/stuck network connection?

{
“sections”: {
“appleremote”: {
“emulatepht”: true
},
“audio”: {
“allowAC3”: false,
“allowDCA”: false,
“allowEAC3”: false,
“audioBoost”: 100,
“channels”: “7.1,5.1,2.0”,
“device”: “auto”,
“devicetype”: “hdmi”,
“exclusive”: true,
“normalize”: true,
“passthrough.ac3”: true,
“passthrough.dts”: true,
“passthrough.dts-hd”: true,
“passthrough.eac3”: true,
“passthrough.truehd”: true
},
“cec”: {
“activatesource”: true,
“enable”: true,
“hdmiport”: 0,
“poweroffonstandby”: false,
“suspendonstandby”: false,
“usekeyupdown”: false,
“verbose_logging”: false
},
“main”: {
“allowHttpFallback”: “samenetwork”,
“alwaysOnTop”: true,
“autoLogin”: false,
“autoPostPlay”: false,
“automaticUpdates”: true,
“bgStyle”: “blur”,
“clientUUID”: “xxx”,
“clock”: “h:mm a”,
“collectUsageData”: true,
“companion”: true,
“disablemouse”: false,
“extrasPrefixCount”: 0,
“forceAlwaysFS”: false,
“forceFSScreen”: “”,
“fullscreen”: true,
“hdmi_poweron”: false,
“language”: “en”,
“layout”: “auto”,
“logLevel”: “debug”,
“manualUpdateCheck”: true,
“minimizeOnDefocus”: false,
“playThemeMusic”: true,
“preventSystemScreensaver”: false,
“remoteInspector”: false,
“sdlEnabled”: true,
“showPowerOptions”: true,
“sleepTime”: 600000,
“sounds”: true,
“updateChannel”: 0,
“useHelper”: true,
“useOpenGL”: false,
“useSystemVideoCodecs”: false,
“volume”: 100,
“webMode”: “tv”,
“webserverport”: 32433
},
“manualServers”: {
“ip1”: “”,
“ip2”: “”,
“port1”: “32400”,
“port2”: “32400”
},
“path”: {
“helperprogram”: “”,
“startupurl_desktop”: “bundled”,
“startupurl_tv”: “bundled”
},
“privacy”: {
},
“subtitles”: {
“color”: “#EEEEEE,#000000”,
“placement”: “center,bottom”,
“size”: 32
},
“system”: {
“lircd_enabled”: false,
“smbd_enabled”: false,
“sshd_enabled”: false,
“systemname”: “PlexMediaPlayer”
},
“video”: {
“allowDisplayModeSwitching”: false,
“allowHDR”: false,
“aspect”: “normal”,
“audio_delay.24hz”: 0,
“audio_delay.25hz”: 0,
“audio_delay.50hz”: 0,
“audio_delay.normal”: 0,
“cache”: 500,
“canSwitchDisplayMode”: false,
“canSwitchVideoPlayer”: false,
“channelQuality”: -1,
“debug.force_vo”: “”,
“deinterlace”: true,
“directPlay”: true,
“directStream”: true,
“h264Level”: -1,
“hardwareDecoding”: “enabled”,
“localQuality”: -1,
“refreshrate.auto_switch”: true,
“refreshrate.avoid_25hz_30hz”: false,
“refreshrate.delay”: 3,
“remoteQuality”: 8,
“subtitleColor”: “#ffffff”,
“subtitlePosition”: “bottom”,
“subtitleSize”: 100,
“subtitlesBurnLevel”: “always”,
“switchDisplayMode”: false,
“sync_mode”: “audio”,
“useAndroidMediaPlayer”: false
}
},
“version”: 4
}

[pcalves]

Hi Seamus, thank you for the reply and for the logs! I don’t know right off the bat what could be causing your issue, but I’ve added your logs to the internal ticket I had opened and will check with folks who know more than me about such things.

As for your other question regarding HDR support in PMP for Windows, you can read through discussion: Settings to view hdr in Plex Media player on Windows 10 - #9 by balkarcanbul. Short answer is, we don’t support HDR passthrough but folks have had some success playing HDR content, so YMMV.

[Cutha]

Hi,

It’s been bad enough that I have been bypassing Plex and just copying the files directly to the media computer that is hooked up to the 4k TV.

Last night I decided to dig into this again after checking out the updated UI (seems good so far). When I hit “i” on the keyboard I noticed something and when I looked at the above stuff I posted I see it’s there too.

[https://192.168.188.100:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F109494&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&maxVideoBitrate=8000&directStreamAudio=1&mediaBufferSize=512000&session=gzjvgsdsfygypxjq1kagojem&offset=168&subtitles=auto&copyts=1&Accept-Language=en

maxVideoBitrate=8000

Thats the same value I have in “Limit remote stream bitrate”. So my LAN PC is being treated as if its on the WAN. I changed “Limit remote stream bitrate” = No Limit and sure enough my media pc starts direct playing 4k movies at 4k and Atmos is working again.

Put “Limit remote stream bitrate” back to 8Mbps and media pc transcodes.

Under LAN Networks I have:
192.168.188.100/255.255.252.0,192.168.69.100/255.255.255.0

I tried adding the media PC IP (192.168.188.105) directly to the end of that but it didn’t make a difference.

I noticed something else too. Under “Preferred network interface” only 1 NIC is listed. The IB (Infiband, 40Gbps) NIC, which is used to only connect to the storage servers, is not listed.

Ethernet adapter IB:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.69.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

Ethernet adapter LAN:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.188.100
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : 192.168.188.4

Any help or insight would be appreciated. Thanks.

[TeknoJunky]

@Cutha

I tried adding the media PC IP (192.168.188.105) directly to the end of that but it didn’t make a difference.

did you shutdown and restart the plex server?

also you might try this kind of ip/netmask style;

pms > settings > network > lan network
192.168.168.0/24

this tells plex that is the local network to use when determine if remote/local.

in your case;
192.168.69.0/24,192.168.188.0/22

[Cutha]

Hey,

Thanks for the suggestion. I gave it a try and pasted it in the way you have it, saved it and restarted the Plex server software. Unfortunately it’s exactly the same, LAN client is restricted to the "Limit remote stream bitrate” value.

My issue seems similar to this:

Shield thinks LAN clients are WAN

No, the shield is only using ethernet, the same issue exists on all 3 shields we have in the house. I can’t reconfigure them to 192.x.x.x.x to test (as per the other thread which said that they had the same problem on 172 but it went away on 192) as it will break too much stuff. The 172.29.13.5 is a raspberry pi on the network which acts as a reverse proxy using caddy for some internal services.

[Cutha]

In LAN I tried using 192.168.188.0/24 and then restarted the server, still treats the media pc client as WAN as far as bandwidth goes.

[Cutha]

I also tried this (PFSENSE DNS RESOLVER) and followed the directions and added this to pfSense:
server:
private-domain: "plex.direct"

But that didn’t work either. When I manually added the server IP within PMP then the “Limit remote stream bitrate” setting on the server did not effect the client.

How do I get this working without having to do that on every client? (Multiple TV’s, tablets and phones)

[Mochii]

Hey,
I assume I hit the same issue a few months ago as well and it took me several hours to figure out the solution.
It seems to me that the Plex server ignores the LAN network definition, if the definition does not end with a ; character.

As TeknoJunky already mentioned you should add in your case the following IP/netmask, but I believe the ; was missing as last character.
192.168.69.0/24,192.168.188.0/22;

On my end I have only added the IP address instead of the IP/netmask, so if the definition above is not working, may try:
192.168.69.0,192.168.188.0;

Good luck with it and let me know if it worked for you